Ratings based on 608 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Aurora
Posted Oct. 3, 2024 on Expedia
Pulling up to the hotel was positive as was the reception desk who checked us in. When we pulled up to the Townhouse we were optimistic. But after opening the door we were greeted with a big stain in the carpet in front of stairs. Overall the carpet throughout was in bad shape. The room was a good size, generally clean, but the bathroom was an issue. Garbage was not emptied and the shower/bath was in serious need to refreshing. The caulking was full of mold and the panels around the tub had water damage. After using the shower, the problem was obvious. Everything leaked, the floor was soaked and water would run down and soak everything. Bed was comfortable, room was quiet. Lastly, we were told we had access to all the hotels facilities — however the hotel was a 5-7 minute walk down the street. So while we could use the facilities, it was impractical to do so. Over promised - Underdelivered.
Comment from Hotel Management
Oct. 13, 2024 by Tom Randles , Hotel Management
Good afternoon William, Thank you for sharing your feedback with us. My apologies that your stay in our Townhouse was not entirely satisfactory. I will speak with the team to address the concerns you have raised as a matter of urgency.
by A traveller
Posted Sep. 22, 2024 on Expedia
Staff were super helpful
Comment from Hotel Management
Oct. 13, 2024 by Tom Randles , Hotel Management
Good afternoon Micheal, Thank you for sharing your experience with us. I am delighted to see that the team made such a positive impact on you.
by A traveller
Posted Sep. 17, 2024 on Expedia
Lovely property in a great location. Highly recommend staying here!
Would suggest they have a little more staff on in the front patio when there are groups coming in, but was still a fantastic stay.!
Comment from Hotel Management
Sep. 22, 2024 by Tom Randles , Hotel Management
good afternoon Carrie, Thank you for sharing your experience with us.
by A traveller
Posted Sep. 13, 2024 on Expedia
The Randles is a terrific mix of old style elegance combined with all the modern amenities. The rooms are clean & tidy. It's a short walk to shopping, attractions & restaurants. The staff were most helpful & welcoming.
Comment from Hotel Management
Sep. 16, 2024 by Tom Randles , Hotel Management
Good afternoon Martin, Thank you for sharing such wonderful feedback with us. I hope we have the opportunity to welcome you back very soon.
by A traveller
Posted Sep. 11, 2024 on Hotels
Comment from Hotel Management
Sep. 13, 2024 by Tom Randles , Hotel Management
Good afternoon Kristin,Thank you for your review.
by A traveller
Posted Sep. 8, 2024 on Expedia
The property was lovely, however upon check in we were greeted by a semi unfriendly gentleman from California with an Irish accent. He seemed upset that we were unhappy with the room and talked at my mother telling her it was her fault the room was booked incorrectly. My Son slept on the floor that night. The room was nice but had many stains all over the rugs.
Comment from Hotel Management
Sep. 13, 2024 by Tom Randles , Hotel Management
Good afternoon Caitlin, My apologies if you felt the team were unhelpful. It appears the incorrect room type was booked for you either by expedia or your travel agent As the hotel was fully booked we were unable to accommodate you in a larger room on the first night. I am happy to see Justin was able to arrange a larger room for the remainder of your stay.
by A traveller
Posted Sep. 6, 2024 on Expedia
Great spot quick walk to everything. Enjoyed are stay.
Comment from Hotel Management
Sep. 13, 2024 by Tom Randles , Hotel Management
Good afternoon Jeff, Thank you for your wonderful feedback. I hope we have the opportunity to welcome you back very soon.
by A traveller
Posted Sep. 6, 2024 on Hotels
Lovely spacious rooms, the staff are all friendly and helpful. We've stayed twice and will definitely stay again.
Comment from Hotel Management
Sep. 13, 2024 by Tom Randles , Hotel Management
Good afternoon David, Thank you for your wonderful feedback. We are already looking forward to welcoming you back
by A traveller
Posted Aug. 29, 2024 on Hotels
Comment from Hotel Management
Sep. 2, 2024 by Tom Randles , Hotel Management
Good morning Lukas, Thank you for sharing your feedback with us.
by A traveller
Posted Aug. 28, 2024 on Expedia
Be aware of a few steps to an elevator.
Comment from Hotel Management
Sep. 2, 2024 by Tom Randles , Hotel Management
Good afternoon William, Thank you for sharing your feedback with us.
