Note fondée sur 378 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Mario, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dahlgren - Naval Base and I were ecstatic to see your 5/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Very disappointed. The staff was very unfriendly and unhelpful. When we asked for more towels we would get eye rolls. The bathroom vent when you turned the light on sounded like it was going to fall out of the ceiling. The sheets were dirty. The people in the room next to us kept slamming the door and yelling at each other all weekend. The breakfast was not very good and everything was cold or not working. There was no where on the website that the pool was outdoors and closed. The hallways smelled horrible. Will not stay again.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Amanda,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dahlgren - Naval Base. I was saddened to read that your stay fell short of your expectations due to the unfriendly staff encounter, the cleanliness of the sheets not being as expected and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I have shared your feedback with management in an effort to have them addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
So this place was interesting. They provide kitchenette, but not a thing in the kitchen. No pots. No pans. No utensils. No cutlery. No balls. No plates. I’m not really sure who is going to stay at a hotel with an extra large fridge, a stove, top, And a kitchen sink but carry all the other items with them. This was a terrible surprise to walk into when you were planning on being able to cook your meals in house for the weekend. There was also no stove. The first night we were there we were woken up at 1:15 in the morning via domestic dispute, happening outside of our room. Lots of screaming and lots of banging. I walked outside and managed to calm the person down, but it was a little ridiculous to be up in the middle of the night dealing with that.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Kind bed single room work laminate wood flooring. Very clean fire a remodeled older hotel. No smell of mold.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Not clean andstaff was rude. I tried to get towels multiple times and couldnt even get clean towels. Even if it was the last hotel on earth i couldnt be paid to return. The staff argued they didnt have bed bugs and had to reclean the room because they saw them and then didnt do anything about it.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Nicole,I appreciate you sharing your feedback following your stay at the RED ROOF INN DAHLGREN - NAVAL BASE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the encounter you had with our staff and all the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
So so
Publié le 14 sept. 2024 sur HotelsCleanliness could have been better, bed cover was stained
Bed comfort was nice
Was disturbed by loud guests in hall and room close by, at 230am for about and hour, then quiet
Staff was very friendly
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Jenifer. The staff and I at the RED ROOF INN DAHLGREN - NAVAL BASE appreciate your 6/10 score. I am happy to hear that the comfortability of the bed was nice and our staff was very friendly. However, I am sorry your stay fell short of your expectations due to the cleanliness not being to your liking, the stained bed cover, and the other highlighted concerns. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
We stayed here and for the price it was nice.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
The team at our Red Roof Inn Dahlgren - Naval Base would like to thank you for sharing your feedback with us, April. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our nice prices delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Gilbert, We at the RED ROOF INN DAHLGREN - NAVAL BASE are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
