Ratings based on 917 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
We checked in and there was only one wash cloth
And were told they were out, there were bugs in the room and a lot of kids running up and down the halls until midnight. We originally were gonna spend three nights but decided to leave after one so when we went to the office to see about getting reimbursed for two nights we were told the y needed a 24 hour notice I explained that we were not even there for 24 hours so we only reimbursed for one night. I would never recommend anyone to stay at this location, on this trip I stayed at Days inn in Oceanside Ca. Lake Havasu Az and both of those locations were top notch can’t say enough good things about them,
The location at Kingman West obviously needs new management
Comment from Hotel Management
Aug. 24, 2024 by Manager, Hotel Management
Hello Jennifer,We apologize for any inconvenience you experienced during your stay. Your feedback is essential, and we will address the issues raised to better serve our guests in the future. For any further assistance regarding your reimbursement, we recommend contacting our management team directly. Thank you for sharing your experience with us.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Steve, We value your stay and feedback; please feel free to contact us directly with any concerns to address them properly. We hope to welcome you back for an improved experience next time.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Manager, Hotel Management
Hello Robert,We are thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.
by A traveller from Psrlin
Posted Aug. 11, 2024 on Expedia
Nice property for a night crash
Comment from Hotel Management
Aug. 16, 2024 by Manager, Hotel Management
Hello Ananth,We are pleased to hear that you found our property suitable for your stay. Should you have any other feedback or require assistance in the future, please don't hesitate to reach out. Enjoy your future travels!
by A traveller
Not the best place I’ve stayed
Posted Aug. 10, 2024 on HotelsThere was mold in the bathroom there was a party screaming all night lights and alarm didn’t work and cactuses in the dog pooping area
Comment from Hotel Management
Aug. 14, 2024 by Manager, Hotel Management
Hello Dawn, We apologize for the inconveniences you experienced during your stay. Your feedback is important to us and will be shared with our team for further improvement. We strive to provide a comfortable environment for all our guests and regret that we fell short in this instance. Your concerns will be addressed accordingly to enhance our services for future guests.
by A traveller from Deltona
Posted Aug. 8, 2024 on Expedia
Breakfast is minimal with coffee and muffins only. No laundry and a pool that needs maintenance and cleaning.
Comment from Hotel Management
Aug. 9, 2024 by Manager, Hotel Management
Hello Urs, Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services. Our team is constantly working to enhance the guest experience, and we regret any inconvenience caused during your stay. We hope you will consider giving us another opportunity to exceed your expectations in the future.
by A traveller
Posted Aug. 5, 2024 on Hotels
Wasnt a good visit at all!
Comment from Hotel Management
Aug. 6, 2024 by Manager, Hotel Management
Hello Jenny,We're sorry to hear that your visit fell short of expectations. Your feedback is valuable and will be shared with our team for improvements. We appreciate you bringing this to our attention.
by A traveller
Roaches in the bathroom
Posted Aug. 5, 2024 on HotelsThe bathroom had roaches. Everytime we turned the lights on they would scatter. They obviously need to do some type of pest control.
Comment from Hotel Management
Aug. 6, 2024 by Manager, Hotel Management
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Manager, Hotel Management
Hello Doreen, We appreciate you choosing to stay with us! If you have any additional feedback to share, please contact us so we can address any concerns you may have. We hope to welcome you back in the future for an improved experience.
by A traveller
Posted Jul. 30, 2024 on Expedia
The room seemed clean and in decent shape. We just needed to spend the night. And it worked just fine for us. The parking lot also looked safe. You can't beat it for the price.
Comment from Hotel Management
Aug. 1, 2024 by Manager, Hotel Management
Hello Ana,We are delighted to hear that you found our room to be clean and in good condition for your stay. It's great to know that our parking lot provided you with a sense of security. We strive to offer a comfortable and safe experience for all our guests at a reasonable price. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
