Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
5,0 Service et personnel
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The condo was very poor and ran down. No tv or internet connection. Smelled bad and couldn’t get ahold of anyone. Do not spend your money at this property. So sad.
par un voyageur
Do Not Recommend
Publié le 27 mars 2023 sur HomeAwayI stayed at this rental for 1 night - we got rebooked for the reminder of our stay. The kitchen/living room has significant water damage from the kitchen sink: the floor is lifted off all over + grease all over the floor from the garbage disposal leaking out (so on top of the hills on the floor, it’s also super slippery). Kitchen sink is basically unusable and disgusting. The living room table is missing screws and can’t be used because of lifted off floorboards. We couldn’t use the gas fireplace because there was real wood in there and charcoal all over the floor about 3 min after starting it (and closing the protecting metal curtain) when I realized that the wood was starting to catch on fire and turned off the whole thing. With 1 of the 2 heaters out of order, it basically leaves you with 1 small electric heater to heat the whole place so it was pretty cold overnight, so much so that one of my friends didn’t sleep until 3am. We got rebooked to another apartment the next day but had to spend 1-2hours over the phone to convince the property manager that we needed to be rebooked. They obviously know what’s going on with the unit and that it needs renovation but still renting it out. VRBO wouldn’t help because the People unit is managed by another rental company. At the end of the day, we got rebooked in a nice place but it’s just a lot of hassle for a weekend trip to the snow.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great Location, Not Clean
Publié le 13 févr. 2023 sur HomeAwayThis condo is in a prime location, minutes from Kings Beach & NorthStar. If you don’t mind no WiFi, no heating, no dishwasher, oh and the worst cleaning service I’ve experienced, this place is for you. When we went to sleep the 1st evening & turned down the sheets, it was a surprise to see them covered in strands of human hair. Slept on the couch the 1st night which it’s supposed to pull out to a full size but the pullout is broken & collapses when you even sit on it. Several messages to the property manager did not provide good responses. When we came back from the mountain the next day, there was a garbage bag filled with clean sheets outside the door. When I went to change the sheets, got super grossed out because one of the pillows was so dirty & stained. When we had coffee the next morning, the mugs we pulled out of the cabinet weren’t clean…still had coffee residue in them. I can get over the soap dispenser in the bathroom being almost empty. I can’t get over the hot water being gone after two showers & my 9 yo having to deal w a cold water shower. I also had a hard time wondering what else wasn’t clean (like the blankets or duvet cover) if the sheets & pillows weren’t. I would never stay here again. This place could be very nice with some updates & a new cleaning service. Hope the owners are aware.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par VrboOwner, Gestion de l’hôtel
Melissa, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issues that prevented you from fully enjoying your stay. We have forwarded this information to the local staff so they can review it and address it accordingly. We also made our local team aware of your concern and we will follow up with our Home Owner Association, which manages the facility to ensure that all information about the home is clear. We appreciate your preference as a means to improve and we have forwarded your comments regarding your complaint along with our property management to consider in the future. We hope you will give us a second chance to impress you.
par un voyageur
Publié le 25 juill. 2022 sur Expedia
Clean, Netflix/Disney, short drive to lake
par un voyageur
Condo was Great
Publié le 24 janv. 2022 sur HomeAwayThere was a very long walk with 3 sets of stair cases to get to our Condo. The master was a loft up 2 more flights of stairs. Accessibility was not for us. The location, cleanliness and communication with the VRBO team was excellent! I would definitely suggest this Condo for younger folks!
par un voyageur
Had a great night!
Publié le 6 déc. 2021 sur HomeAwayWas kind of tricky to find but got situated easily! Would stay again.
par un voyageur
Tahoe Visit
Publié le 28 oct. 2021 sur HomeAwayWe found the setting of this property to be very nice, but it had some major drawbacks. The lack of any central heating system was a problem. The gas fireplace was inadequate as a heating device, and only one of two electric wall heaters was working. That left electric space heaters, which are notoriously dangerous. It was 29 overnight and we couldn't get the temperature to 65, and felt uncomfortable leaving the fireplace or space heaters on while we slept. No extra blankets either. The bedspread and matching pillow covers were heavily soiled. Kitchen had decent utensils and coffee maker. We never had to ask about a rental having central heat in cold climates but we will after this.
par un voyageur
Beautiful!
Publié le 19 oct. 2021 sur HomeAwayThis was exactly what we were looking for! A nice little apartment in a beautiful setting! We very much enjoyed our stay and hope to come back soon!
par un voyageur
Great location! Very small, but comfy
Publié le 27 juill. 2021 sur HomeAwayThis location was great! It was a decent size for our family of 4. The biggest and only complaint was that there wasn’t wifi or cable - a huge bummer when you want to unwind for the day. I hope that they can add it to the amenities!
There also isn’t a dishwasher - not a big deal, but something to mention.
Overall, we would stay again :)
par un voyageur
Great location
Publié le 25 juill. 2021 sur HomeAwayThe location is great, just a few min to the beach, biking hiking etc. you can see the owner has made updates inside but could use a few more. Overall nice for the 2 of us…. Would be extremely tight for more than 2 people.
