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5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
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par un voyageur
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Publié le 27 oct. 2024 sur HomeAwayTHIS IS A VACASA PROPERTY, NOT DIRECTLY VRBO. COMMUNICATION IS FULL OF CHATBOTS. RESERVE AT YOUR OWN RISK!
The room was very clean. Some of the amenities were not available. If you 100% need Wi-Fi, so not stay here. Communication was terrible. On the surface it seems great, but they obviously use chat bots and talking to real person and someone local happens out of sheer luck. Coffee supplies would be nice for arrival. No Wi-Fi means no TV. If you just want a place to crash and that's it, this is your place. Would I stay here again, yes. But I now know what to bring to make my stay more enjoyable. No hair dryer provided, though stated as an amenity. Wi-Fi router is in unit 8 with a booster in unit 5. Still no Wi-Fi.
Commentaires de Gestion de l’hôtel
6 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're pleased you found the room very clean and that you'd stay here again-- we'd love to have you! That said, we apologize for the issues you encountered with the amenities, particularly the Wi-Fi and the hairdryer. We understand how important these features are for a comfortable stay, and are currently reviewing our listings to ensure that all amenities are accurately represented and functioning properly. We also regret that our communication did not meet your expectations. Our local manager assured us that the local team is available to address concerns and we're sorry you found our chat support impersonal. We appreciate your feedback as we view it as an opportunity to improve and look forward to hosting you again.
