Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location
Publié le 25 juill. 2024 sur HomeAwayWe appreciated the location of this property as everything we were looking for was within a 5 minute drive. Very disappointed in the cleanliness and the basics that were not provided. Beds and kitchen appeared to be clean, but there is mold on the walls in the downstairs bathroom and the carpets are filthy. The house desperately needs a deep clean. Downstairs toilet didn’t flush every time. Microwave was cracked and the handle was hanging on by a screw (we were notified by someone that they were working on this). No A/C (or circulating fan) which is fine, but the 3rd floor gets really warm and stays warm. Sliding glass door on the main floor doesn’t lock.
Also lacks some basic necessities- we were given only a few half rolls of TP, no extra garbage bags except the one in the can, and 1/3 of a roll of paper towels in the kitchen. No kitchen towels or even a sponge to clean anything.
We would stay in the area again, but unfortunately not in this house.
Commentaires de Gestion de l’hôtel
20 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're pleased the location of our home served you well! That said, we apologize for the cleanliness details that were missed and any areas that needed some TLC. Our local manager assured us that they will have the home deep cleaned and clean the carpet as well. We appreciate you bringing these details to our attention so they can be addressed and we hope to have the chance to better impress you on your next getaway.
par un voyageur
Great location but needs updating
Publié le 16 juill. 2024 sur HomeAwayWe have stayed in this location for many years. 5 minutes to Kings beach- no parking after 8am on weekends 9:30am on weekdays. This condo needs a lot of updating. Lots of things broken. Condo was somewhat clean. A lot was sticky when we got there from some furniture and part of the floor. Trash from the previous guests was found on the floor scattered in various places by the couch. Fridge takes over a day to cool down once we put food in.
Commentaires de Gestion de l’hôtel
21 août 2024 par VrboOwner, Gestion de l’hôtel
Carolyn, thank you for sharing your feedback, we're pleased our home's location served you well! That said, we apologize for the cleanliness details missed and for any areas needing some TLC. We shared your comments with the local manager so they can be addressed. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Not clean
Publié le 20 juin 2024 sur HomeAwayThe place was DIRTY. Carpets were filthy. Didn’t look like any one cleans the corners or under the beds. I think the cleaners tried as the linens were clean, beds made and kitchen ok but come on, CLEAN THE CARPETS.
The kitchen was kind of a joke too. 35 coffee cups and 4 glasses. Microwave was cracked.
All in all it just felt neglected and rundown.
We did like the location and the kids enjoyed the pool but for what we were charged I felt that “they” could do better.
Not a good value at all.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Frank, for your feedback! We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Kings Beach Fun!
Publié le 16 juill. 2023 sur HomeAwayClean and great location
par un voyageur
Tahoe Getaway
Publié le 7 juill. 2023 sur HomeAwayGreat place! Short drive to the lake. Highly recommend!
par un voyageur
Spacious and clean
Publié le 3 janv. 2022 sur HomeAwayMy family and another family enjoyed our stay. The only problem was the oven was not working. The property manager was easy to get hold of but we didn't get a visit until the day before we left. Probably because we stayed over the new year's weekend. All in all, comfortable and convenient location. Thanks!
par un voyageur
repair
Publié le 23 déc. 2021 sur HomeAwayThe property was ok. There were safety issues. The steps were icy and not kept ice=free. The closet doors were not hung properly and appeared broken. There were not enough towels, wash-cloths, for the number of people in the property. Thjere should have been more soap. One liquid soap per bathroom is not enough. There should be soap in the showers.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi James. Thank you for taking the time to provide us with this feedback. We're sorry to hear that there were a few details amiss during your stay with us as we never intend to disappoint. Since your departure, we have been in touch with the local manager about the towel count has been increased so that guests have all the comforts needed while staying with us. We have also had all the safety concerns addressed in the home including the closet doors being placed back on tracks. We do hope that we have another chance in the future to better impress you!
par un voyageur
Well stocked
Publié le 26 sept. 2021 sur HomeAwaySpacious and well stocked. Beds very very firm but not a deal breaker.
