Note fondée sur 374 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2016 sur Hotels
par un voyageur
Publié le 5 janv. 2025
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Patricia,Wow, thanks a lot for the PERFECT SCORE RATING! We are thrilled you had a great experience staying with us at Travel Inn Kingsport. We would love to host you again on your next visit to Travel Inn Kingsport. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Travel Inn Kingsport Management
par un voyageur
Publié le 4 janv. 2025
The room had dirt all over the floors. The towels looked like they were used and refolded. I had to buy towels and disinfectant to clean the hair and soap out of the shower prior to using it. I was very upset with the whole concept. Will never stay there again.
Commentaires de Gestion de l’hôtel
7 janv. 2025 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Patricia,We are truly sorry to hear about the condition of your room and the issues you encountered during your stay. This is absolutely not the standard we aim to uphold, and we apologize for the inconvenience it caused. Your feedback is essential, and we will be addressing this with our housekeeping team immediately to ensure this does not happen again. We understand your frustration and sincerely regret that your experience was not as expected. If you'd like to discuss this further, please feel free to contact us directly. We hope to have the chance to make things right.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 17 oct. 2024 sur Expedia
It's ok
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Al,Thank you for taking the time to share your feedback. We're glad you had an overall positive experience but are eager to learn how we can improve. Your insights help us enhance our services for all guests. We hope to welcome you back soon for an even better stay!Kind Regards,Travel Inn Kingsport Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Price gouging. Fleeing hurricane helene destruction. Tri-cities hotels were completely booked. Based on price and desperate to find a place to stay at least for the night didn’t check reviews and booked non-refundable online. I paid $294 for one night at literally a roach motel. Killed a roach on the mirror with the lights on. Slept with the lights on to deter any more from coming out. Initially I was told our room was in the back. When we arrived to the back looked like prostitutes and druggies pacing the sidewalk around the rooms. Went back and requested a room “not in the back”. Felt a little safer with new location closer to the front and managed to sleep somewhat.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Trisha,We sincerely apologize for your experience during your stay. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We are addressing the cleanliness and safety concerns you mentioned to ensure improvements are made. Thank you for your feedback, as it helps us enhance our services. We hope to regain your trust in the future.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This was the only property available within a 20 mi radius. When I got there there were homeless people walking about there was people hanging out back by the dumpsters smoking cigarettes and weed I did not feel safe nor my vehicle. When I got into my room it looked run down the bathroom looked disgusting just run down hole in the door shower was not very clean I would not walk barefoot in there or in the entire room. When I turned on the vanity light roaches of different sizes and other bugs scattered on the counter. The mini fridge the outside was dirty, the inside there were rust spots like it was an older refrigerator. The baseboards throughout the room had mold growing on them there was dirty spots along the walls. It took me all of 10 minutes to check out after I checked in. This is my first time leaving a negative review but it was also the first time I have ever checked out of a hotel after checking in because the conditions were deplorable. Luckily I didn't see any bed bugs but who knows. My room even smelled strongly of weed because the people next door were smoking it. The entire property looks run down like it needs a lot of TLC.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Cheyenne,We are truly sorry to hear about your experience at our hotel. Your safety and comfort are our top priorities, and we regret that we fell short in providing you with a clean and welcoming environment. We take your feedback seriously and will address these issues with our team immediately. Thank you for bringing this to our attention, and we hope you consider giving us another chance in the future.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Bad service the bed had hairs on the sheets smelled bad
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Edward,We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we’re sorry to hear that your room did not meet our standards. Your feedback will be addressed with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
We requested a no smoking room but it reeked of cigarette smoke the comforter had cigarette burn marks all over it there was graffiti all over the bathroom door like in public restroom the ceiling in the bathroom had a large rotting hole from an apparent leak there was only 1 washcloth and 2 towels for 2 guests. Pillows were so flat it was as if we had none. The only positive I saw was we did not wake up with bedbug bites! If I hadn’t booked thru a booking site with no refund I would have left
The pictures on the site are VERY deceiving!!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Julie,We sincerely apologize for the experience you described and are deeply concerned about the condition of your room. This does not reflect the standards we strive to maintain. We are addressing the issues you raised, including cleanliness and maintenance, with our team immediately. Your feedback is invaluable, and we are committed to making improvements. Please reach out to us directly with any other concerns. Thank you for bringing this to our attention.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Break,We are sorry that you didn't enjoy your time during your stay with us. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept our sincere apologies that we did not exceed your expectations. We wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Travel Inn Kingsport Management
par un voyageur
Publié le 30 sept. 2024 sur Hotels
When I requested a trash can, I was given a garbage bag. I then requested an ice bucket and was given another garbage bag. Which was fine, because the ice machine was out of service. The toilet wouldn't stop running. The bathroom light wouldn't shut off. The overhead light didn't work. The TV remote didn't work (was replaced after multiple requests). There were holes and stains in the furniture. Probably more things, but those are top of mind.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Travel Inn Kingsport Management, Gestion de l’hôtel
Dear Charles,We sincerely apologize for the inconveniences you experienced during your stay, including issues with the trash can, ice machine, and various room amenities. Your feedback is important, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely,Travel Inn Kingsport Management
