Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024
Beautiful, unique, peaceful property. There was a lack of information & instruction as to where to check in. Spotty phone connection didn't help. Google maps sent me to the waterfront instead of the mansion and when I finally figured out where it was, the tiny sign barely helped, then there was limited parking near the mansion and the door was locked. Both property restaurants were closed the 2 nights I was there. Breakfast was minimal and there wasn't even any decaf coffee the second day. I wanted to schedule a massage but couldn't comply with 24 hour ahead reservation rule, since I didn't know about that. Once got my bearings everything was fine, but I couldn't enjoy many ammenities the property has to offer and it was downright stressful trying to figure out how anything functioned. I saw about 4 employees in 2 days. It was peaceful which is what I needed, but there really should be an office down by the waterfront to assist those guests.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Thank you for sharing your experience. I’m glad you found the property beautiful and peaceful, but I’m truly sorry for the confusion and stress you encountered during your stay. We appreciate your feedback regarding the check-in process and signage. I’ll make sure to share your suggestions about having a more accessible office and improving communication with our team. We want our guests to feel welcomed and informed, and your insights are invaluable in helping us achieve that. We hope to welcome you back for a smoother experience in the future!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Jocelyn, Thank you for choosing Hutton Brickyards!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Christine, Thank you for your review! We hope to have you back soon.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Hi Alison, thank you for your review. We hope to have you back soon!
par un voyageur
Publié le 5 sept. 2024 sur Hotels
This was very simple but nice . Loved the view. Last night was Jazz would have preferred rock or country music . The bed was comfy . The view was everything !
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Christine, thank you for your review. We hope to have you back soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The bathroom sink was clogged and I found hair in the shower.
The location is idyllic though.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Thank you for your feedback and for highlighting our wonderful location. We’re truly sorry to hear about the issues you encountered with the bathroom sink and shower. We take cleanliness and maintenance seriously, and we’ll address these concerns immediately to ensure they don’t recur. We hope to have the opportunity to welcome you back and provide you with a flawless experience.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Great place and the cabins were super cool.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Hi Vincenzo, Thank you for your review! We're so happy to hear you enjoyed your stay with us and we'd love to have you back soon.
par un voyageur de ventnor
Publié le 29 août 2024 sur Expedia
par un voyageur de ventnor
Publié le 28 août 2024 sur Expedia
Not for persons with mobility issues
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Jeanne, I tried to reach you via phone with no luck. I'm so sorry to hear your experience was less than perfect. I would love to touch base with you at your earliest convenience.
par un voyageur
Publié le 27 août 2024 sur Expedia
Intimate, beautiful property. All details have been thought of.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Lucy, Guest Experience Manager, Gestion de l’hôtel
Bryce, thank you for taking the time to write a review. We'd love to have you back real soon!
