Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
3,4 Service et personnel
3,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mars 2019 sur Expedia
I had a bit of difficulty finding this place. Firstly, this apartment is not in New Kingston, but rather in a place called "Mona". Therefore, the name is slightly misleading.
I booked this location and was eventually moved to another location, which was quite nice in the end, however, the security that is at the gate for this apartment complex needs to be aware that there may be guests checking in here that booked through Expedia. The security had NO IDEA who I was and did not let me in. I had to contact the property manager to assist.
The location I stayed at (was relocated to) was quite nice, very clean so there were no complaints there.
Commentaires de Gestion de l’hôtel
26 mars 2019 par -Manager, Gestion de l’hôtel
Thanks for the review. It is very disappointing that after going over and beyond we did not achieve the high marks we hoped for. This guest booked a reservation for an apartment with a check-in time of 3pm or after. The guest showed up at 8:45am. The security guard who changes shift at 2pm did not have the guest name on the access list as the guest was not expected until 3pm or after. This guest name would have been given to the guard who comes to work at noon. There was a no apartment available at 8:45am. We relocated this gentleman to an apartment which cost 70% more, but at no cost to him just because we did not want to turn the guest away. We are still a little shocked by the review. We spent 3 days trying to get a hold of the guest prior to his arrival and he admittedly ignored the calls because he did not know who it was. The check-in instructions request the guest call the manager prior to arrival, this was completely ignored by the guest. This is a very strange review coming from a guest who admittedly was very well taken care of, enjoyed his stay at the property. Regarding the location of the property, New Kingston city limits are clearly defined by the Jamaica Government. Please look at the google map and decide for yourself if this is a New Kingston property of not. Again, we are still in shock.
par un voyageur de Concord,NC, us
Publié le 18 déc. 2018 sur Expedia
the grounds were well kept. The apt was clean and clean linen was available. But be sure to bring your own TP you get only one roll. The front door was sticking. there was a little problem starting the clothes washer. All else worked.
treadmill was broken. their workout space needed updating.
AC was in the living room only. None in the bedroom.. The AC had some impact in the bedroom.
Could see some mountain view.
Commentaires de Gestion de l’hôtel
7 janv. 2019 par -Management, Gestion de l’hôtel
Thanks for the review. May spent two days with us and we thought we provided adequate linens welcome gift and "TP" for two days. If May requested "TP" of anything within our grasp it surely would have been provided promptly as we aim to please. It idid not make sense putting two very small units when we could do the same job with one large AC unit. The AC is sized to cool the entire one bedroom apartment. I don't think May is saying the apartment was hot because it is often the opposite. Treadmill belong to the gym and not to the apartment. We will email the owner but we lack control over the treadmill. Thanks again for the honest review.
par un voyageur
Publié le 12 nov. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2019 par -Management, Gestion de l’hôtel
We are equally as thankful you took the time to review us. We wish you have more time to let us know where we could improve. Thanks a million.
par un voyageur
Publié le 21 oct. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2018 par -Management, Gestion de l’hôtel
Thanks for the review
par un voyageur
Publié le 11 sept. 2018 sur Expedia
Well maintained apartment. All amenities.
Would have liked to have breakfast provided.
Commentaires de Gestion de l’hôtel
13 sept. 2018 par -Management, Gestion de l’hôtel
Thank you for the review, all apartment have a fully stocked kitchen. We will take the breakfast idea into consideration.
Recommandé
pour Tout le mondepar un voyageur de Atlanta, GA
Nice apartment community close to the necessities
Publié le 12 avr. 2018 sur Expedia
Pour : Location, cleanliness, quiet, security
The pre-check in experience and connection to the Property manager was thorough and efficient and let you know what to expect upon arrival. Property Manager was great in laying out the property features and surrounding area. The location was walking distance from supermarkets, banks, eating locations etc. For those it pertains to, the US Embassy is also within walking distance.
Community is gated so the added security benefit is there.
Commentaires de Gestion de l’hôtel
9 févr. 2019 par -Management, Gestion de l’hôtel
Kevin, thank you for the review and for highlighting all the high points of the property and the area.
Recommandé
pour Tout le mondepar un voyageur de brixton london
a secure place is very nice.
Publié le 18 juill. 2017 sur Expedia
Pour : it was secure and very nice.
Contre : the extra charges, and the supply of, the advertised, breakfast meal. they brought some in on my first day and then nothing after that.
Emplacement : the location was perfect but I did not go there to enjoy things near-by.
the extra charges was a shock, but the property was secure and very nice.
it was well positioned for the shops, buses and walking.
there was space for parking cars and visitors were well attended by the security staff.
overall I had a marvellous and wonderful time.
Commentaires de Gestion de l’hôtel
9 janv. 2019 par -Management, Gestion de l’hôtel
Thank you for the review.
Recommandé
pour Tout le mondepar un voyageur
Nice hotel,close to shopping mall, theatre
Publié le 6 juill. 2017 sur Expedia
Pour : Convenient location
Excellence facilities. Convenient location. Shopping mall and businesses are easily accessible
Commentaires de Gestion de l’hôtel
9 janv. 2019 par manager, Gestion de l’hôtel
Thanks for the review.
