Note fondée sur 125 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,7 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par cindy de FRANCE
Buccament Bay Resort so nice
Publié le 27 oct. 2015 sur HotelsPetit bout de paradis sur cette planète. séjour confortable ,haut de gamme.
La piscine et la plage sont très agréables ( vous avez des serveurs à votre disposition ) et la chambres spacieuse avec petite piscine perso , et la douche vraiment opérationnelle.
Le Bay Beach est THE PLACE TO BE .Bonne ambiance, bravo aux serveurs , serveuses , barmaids ,qui savent prendre soin de vous .
Le personnel y est très gentil et serviable surtout les garçons.En effet j'ai trouvé les femmes un peu agressives, oubliant certaines fois ma commande.Mais elles ne sont pas toutes comme ça.
Un cadre très sympa
Recommandé
pour Couplespar un voyageur de nantes France
Hôtel accueillant,sur une plage de sable blanc
Publié le 27 janv. 2015 sur Expedia
Pour : Un personnel discret et attentif
Contre : Une remarque que j'ai exprimé en partant: " no body speaks french"
Donc restauration destinée aux anglo-saxons
Emplacement : C'était une baie très agréable ,sur la mer des Caraïbes
Nous sommes allé en taxi visiter des Falls , une occasion de dècouvrir les villages .
Nous sommes enchantés par notre séjour.l
Le personnel,que ce soit celui qui vient nous chercher en voiture privée à l'aréoport,ou les personnes qui nous accueillent à la réception.
Les personnes du bar et de la restauration sont très professionnelles, discrètes et charmantes.
Le professeur de salsa est très patient dans l'apprentissage des pas et talentueux.
L'organisation de l'hotel pour les excursions est parfaite,
Nous avons découvert le " all inclusive", c'est une bonne formule!
Recommandé
pour Tout le mondepar un voyageur
Very mordern rooms. great stay.
Publié le 15 déc. 2016 sur Expedia
Pour : The food was great.
Contre : The entrance to get to the receptionist area.
Emplacement : volcano is a must .
Food was out of this world, it was buffet for all meals.
Some of the restaurants like Jacks and the Italian restaurant was closed. but the bay restaurant made up for it.
par un voyageur
Beautiful hotel but very poor service!
Publié le 11 déc. 2016 sur ExpediaUnfortunately, during our time at Buccament the majority of staff was on strike. However, the few that were there did an amazing job doing everything.
The food was a big disappointment and 2 of their resteraunts a were not open, the steakhouse and the cafe. Therefore, every meal was eaten at the beach club.
For a five-star, all inclusive resort, this was truly a disappointment and I will not return nor recommend this resort to anyone until all of the management issues have been resolved.
par un voyageur de Ontario, Canada
Publié le 10 déc. 2016 sur Expedia
Very disappointing. Advertised as a 5 star. I'm sure it was when it was built. There are so many problems that need to be addressed. We were never sure where we were going to be eating dinner. Had to check each afternoon because only one or two of the restaurants were open. Breakfast and lunch were the same buffet with limited lukewarm choices every day. The bar closed 2 evenings when we were there at 6:00 p.m. leaving nothing for guests to do. No entertainment. Very dark, needs more lighting at night. No activities at the hotel. Beach towels never available, ended up keeping ours for the time we were there just to make sure we had one. One of the pools was closed for 5 days because it was green. On an upbeat note, the staff, when they were there, because they were striking, were very friendly, and went out of their way to help. Unfortunately for the wonderful people of St. Vincent, I can't imagine the resort functioning and receiving guests for much longer unless something is done.
par un voyageur de Trinidad
Well-kept facility
Publié le 3 déc. 2016 sur ExpediaWe booked this place for our anniversary based on the positive reviews we got from friends and family who stayed here before. We heard about the great steaks at Jack's steakhouse which increased our anticipation and the dessert and ice cream palour. When we got there and attempted to make a reservation for the steakhouse we were told due to a flood the country suffered back in 2013 the restaurant was closed to facilitate repairs. After hearing the disappointing news we attempted to reserve at the Italian restaurant but was told that was also closed at the moment but should be opening soon. Fast forward, we had to eat dinner at the main restaurant which was okay. The second night we got the option to dine at safran restaurant where had a pleasant experience. Amid the dessert and ice cream palour remains closed and the staff seemed very surprised when we enquired. The staff seemed demotivated execute their duties with little or no enthusiasm. The guy that does the BBQ works hard and should be given a break in between. Orenzo at the front desk was also very welcoming and went the extra mile to make us comfortable. The facility was well-kept, housekeeping came daily, items in the mini refrigerator was replenished often. We enjoyed the plunge pool, the beach and the villa itself. I am not sure if I would revisit this place again or maybe until the what seems to be financial issues have been sorted out.
par un voyageur de ontario
Beautiful Resort but Major Problems
Publié le 27 nov. 2016 sur Expedia
Pour : Set amongst the mountains right on the beach.
Contre : Staff the restaurants so they are opened for the guests.
Emplacement : Gorgeous snorkeling right from the beach.
The resort is absolutely beautiful but having financial difficulties. The restaurants were often not open leaving the buffet to handle all the guests. The explanation from the manager was that the Staff did not show up to work. Upon further questioning, the staff said they hadn't been paid since September. The ones that were sticking around were hoping for a take over so they still had job. The pool was going green and the general maintenance was falling apart.
It's too bad because as I mentioned the resort was beautiful.
Recommandé
pour Tout le mondepar un voyageur de Saint John NB
Beautiful Resort with Mountain and Beach views
Publié le 26 nov. 2016 sur Expedia
Pour : The ocean and lush mountain views
Contre : More grounds staff, when one walked towards the garden villas of the resort the grounds needed more attention.
Emplacement : Sunset cruise every Friday night and sea caves just around the corner.
This is a beautiful resort with spectacular views of the lush St. Vincent foliage. Some of the best food we've ever eaten in the Caribbean. The beachfront villa we had was very spacious, clean and well laid out. Our villa was the only private 2 bedroom beachfront, with a private plunge pool. It was on the main path of the wait staff, so there was no running dry while being in your private pool on the beach. All in all the resort was just fantastic and a real hidden Caribbean gem!
Now the bad.... After arriving we find out that Harlequin is going into receivership. We did notice and had some minor issues during our stay. We did have to make adjustments on a few occasions. However, the issues we had were not staff related and it was out of there control. Buccament Bay Resort has some of the best staff we have ever come across during our many years of travel. At the end of the day with all the hiccups, we had a fantastic trip and loved the resort.
Recommandé
pour Tout le mondepar un voyageur de Trinidad
My 2nd Experience did not match my 1st Experience
Publié le 9 nov. 2016 sur Expedia
Pour : The staff at the hotel was nice and friendly, notably the manager and an employee at the Safan restaurant were very accommodating.
Contre : Towel shortage at the pool/beachside. HQ cafe was often closed & Bay restaurant had a limited menu, no longer offered pizza and cutters during the day
Emplacement : This hotel is approximately 45 minutes from town. When to get to town you can get a ferry to visit Bequia, Mustique or Tobago Cays.
This was my second time visiting Buccament Bay. I went there in January 2016, and I enjoyed it soooo much, that I recommended it to a number of my friends and also decided to visit it another time myself . I must say I was disappointed. The quality of the product being offered declined significantly from January to November 2016. There was a decrease in the variety of drinks and the quantity and variety of food. My expectations based on my previous experience was not met. Despite the disappointment, I still enjoyed myself, but compared to the first time the change was noticeable.
Recommandé
pour Tout le mondepar un voyageur de TT
Loved the place, loved the people, loved the food
Publié le 7 nov. 2016 sur Expedia
Pour : Free upgrade to a Deluxe Garden Villa, luxurious rooms, spa-like bathroom, private plunge pool, LaVazza espresso machine in room, well-stocked fridge
Contre : The restaurants closed sporadically, even with reservations. The coffee shop was closed for a whole day. There were times when you couldn't get a bite
Emplacement : The drive up to the hotel is a little scary. There's not much to do nearby. Tours are pricey but you won't want to leave the hotel anyways.
The hotel is about 30-45 minutes from the airport. The drive is scenic but the entrance to the hotel is a bit scary. It's a busy place for locals including fishermen. It almost feels like a back entrance but it's not.
The reception was lovely and we were upgraded to a Deluxe Garden View Villa (from Elaenia Suite) for free. We were 'driven' to the villa on a small golf cart.
The room was super luxurious and very clean. We enjoyed a private plunge pool. The bathroom was spa-like. The shower area contained a rain shower with jets and loose pebble floor topped with a wooden crate for draining.
The room also contained a Lavazza espresso machine (and lavazza coffee pods) of which we made full use. You're provided with milk, shandy, pepsi, sprite and bottled water in the fridge - replenished frequently.
The resort is beautiful during the day. The place could do with better lighting at nights.
The service was great throughout.
The food was great and when the coffee house was open, their offerings were superb.
The one downside we found was that restaurants closed sporadically, even with reservations. HQ (the coffee house and one place to get snacks outside of meal times) was closed for a full day without prior notice / alternative arrangements. The kitchen at The Bay (the only other place apart from HQ to get a snack) was also closed without notice on that same day. Guests were left without meal/snack options for a window between lunch and dinner that day.
