Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 sept. 2024 sur Expedia
We had a short (one night) stay but thought the hotel was great. We had free parking right outside our room which came with standard amenities and was spacious. Every member of staff was so friendly and helpful, just so accommodating. We were ready to book in for a family swim session but were so pleased it was free as we were guests, the pool area is lovely and has a lovely hot tub/ sauna. They provided all towels for the spa too so no need to bring your own from your room.
We booked in the restaurant and had no issue booking in with a high chair for our 1yr old, we ordered a light bite for her and the chef was happy to make it smaller for her - they offered this without us requesting.
Breakfast was great, help yourself to fruits/drinks/toast and then order a large plated breakfast from the menu - lots of choice and all really tasty.
The only thing was that our room was absolutely boiling and we could only open a patio door to let some air in, which was fine until we wanted to sleep as it was a fairly climbable wall by the outside road and didn’t feel it was wise to leave it open all night while we slept. Perhaps there was a way to keep it ajar without it being opened from the outside and we didn’t realise.
Overall though, the staff were just super friendly and provided the best customer service, it really makes such a difference when staff are genuinely helpful.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par a, Gestion de l’hôtel
Thank you Sophie for your lovely review. Good customer service is at the heart of what we do.We hope you will visit us again.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Stay here regular
Lovely staff and food
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
Thank you for your kind review.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Gym and pool were nice but hotel itself was very outdated. TV in the room wouldn't work.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
We are sorry to hear your tv was not working. Every effort is made to fix a problem if reported to the duty manager during your stay. The hotel will be undergoing redecoration in the winter months.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Very clean and comfortable hotel with great friendly and efficient staff and delicious food. Lovely spa facilities. Would stay again and recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
Thank you for your 5/5 review.
par un voyageur
Comfortable but dated room, lovely spa
Publié le 29 août 2024 sur HotelsMet up with a friend and stayed in a twin room which, while being dated, was comfortable. Bedding and curtains obviously newly replaced. Shower was hot. Complimentary toiletries were a bit sad - make sure you bring your own. The lift was out of order and the stairs were narrow and steep to the second floor. The pool was nice and we spent time there relaxing. We ate in the bar. Food was tasty and hot. Staff were all very pleasant and service was good. We got a good deal but I wouldn’t pay more.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
Thank you for your review. We are redecorating and updating room facilities over the next few months. We hope to welcome you back again.
par un voyageur
Overall great place to visit
Publié le 26 août 2024 sur HotelsGreat food great spa great staff good choice of food and drink only wye valley beer which is the same all over the town sadly and the locals were a bit colourful with their language in the bar and it must be said in all the bars in town but overall a great little stop over and stay
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
Thank you for 10/10 review.
par un voyageur
Publié le 25 août 2024 sur Hotels
Lovely venue - nice spa.
Sports TV great. Would stay again. 👍
Commentaires de Gestion de l’hôtel
19 oct. 2024 par a, Gestion de l’hôtel
Thank you for your kind review.
par un voyageur
Publié le 22 août 2024 sur Expedia
Great staff and breakfast. The evening dinning food was good quality at a good price
Commentaires de Gestion de l’hôtel
19 oct. 2024 par a, Gestion de l’hôtel
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay. Many thanks.
par un voyageur
Publié le 16 août 2024 sur Expedia
Return visit
par un voyageur
Publié le 16 août 2024 sur Expedia
Really loved our stay here, comfy bed, clean room with mini fridge, water and tea and coffee making facilities. Leisure club is lovely, needs a few bits and bobs fixed but didn’t affect us. Lockers for your things to be stored in. Robes and slippers in our bedroom, lovely breakfast and we had an awesome time in the bar in the evening served by the lovely Jasmine. The owner of the hotel was so lovely, she clearly works long hours to make sure her customers have a fabulous experience (sorry forgot her name) but she should be very proud of the hotel and staff - definitely would stay here again - the Thai Kitchen a short walk along the road from the hotel is fabulous, highly recommend it too.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par a, Gestion de l’hôtel
Thank you for your 5/5 review and lovely comments.
