Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
A must return
Publié le 20 sept. 2024 sur HomeAwayEverything about this house that was advertised is true very clean and comfortable very good neighborhood very safe will be returning and I encourage others to book this house
par un voyageur
Publié le 17 sept. 2024 sur HomeAway
par un voyageur
Problems with rental
Publié le 23 août 2024 sur HomeAwayI was in communication with Vacasa the whole time I was there because there some inconsistencies'. First of all the code didn't work to get in the house second the TV in the living room was not working I sent them pictures and nothing, third there was no remote in master bedroom, we had to play musical remotes, fourth the pool was supposed to be heated and that did not work.Fifth we had no garbage cans on outside of property.it was minor things but I was on the phone with customer service the whole time I was there and no one ever called me back, or showed up or anything all I kept getting was "We will be putting in a ticket for you" and thats all they did. We paid good money for this rental and didn't receive what was advertised
Commentaires de Gestion de l’hôtel
7 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur de Philadelphia
Guy Napper
Publié le 26 juill. 2024 sur HomeAwayWe had a good stay. Loved the place and the neighborhood. Was disappointed that the lights in the pool didn’t work. We had a canceled flight and was disappointed that customer service would not adjust our stay. Truth be told, we lost two days rental fees. Place was nice. When you rent to a cleaning manager, we’ll always find something not right. Customer service could be a lot better.
par un voyageur de USA
Loved it
Publié le 20 mai 2024 sur HomeAwayIt was a great location for all those of our excursions. Very clean and comfortable
par un voyageur
Cumbrian Lakes
Publié le 11 mai 2024 sur HomeAwayVery nice neighborhood. Few minor detailed things that could have been improved. The pool should have lights, more bath towels could’ve been provided. Overall, nice house and area!
Commentaires de Gestion de l’hôtel
26 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Stephanie. We are glad to hear you enjoyed the location of our home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the pool and bath towels on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Tired and poorly equipped villa
Publié le 28 avr. 2024 sur HomeAwayThis is the 30th villa rental in the last 30 years and we have also owned our own villa in Orlando and this has been by far the most disappointing and most definitely not worth the cost of the rental. The list is long but includes the following for consideration before you book;
Broken sun bed - only 2 for a villa which sleeps 8
Dirty pool and pool deck.
No draws in bedrooms other than the master
Dangerous stools at the kitchen island. This was mentioned in reviews a year ago but does not appear to have been addressed.
No kettle we had to boil water in a. Saucepan!
Nothing to dry clothes on - no airer or washing line. Tumble driers in the US shrink most things.
Seating for only 4 at the small dining table
Pool deck door difficult to lock
Broken blinds in bedroom and lounge
Leak from under the toilet in Jack and Jill bathroom
Kitchen poorly equipped and not 8 of a lot of things.
Only 5 pool towels
No pool light
Kitchen sparsely equipped
Only 1 baking tray
No frying pan
Minimal pool furniture
I have stayed on Cumbrian Lakes 6 times previously and it is a great location but this villa needs a complete revamp.
Commentaires de Gestion de l’hôtel
12 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Home feelings
Publié le 25 mars 2024 sur HomeAwayVery relaxing to have a home to go to after a busy day. Some minor things needed attention. Overall it was great. I would give it a 4.5 out of 5.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Katherine. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur de Spring Hill, US
Perfect for our family Universal trip
Publié le 10 mars 2024 sur HomeAwayGreat place for our quick family trip to Universal. The place was nice, quiet and clean. We enjoyed the games in the garage. Nice addition for family fun.
par un voyageur
Nice home away from home
Publié le 4 mars 2024 sur HomeAwayThe house was very nice and in a nice area. The only recommendation I have would fix the sliding door from the living room to the pool area as it was difficult to close, and it didn't lock. Other than that, it met our needs, and I would recommend to others.
