Note fondée sur 16 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
100 % des clients le recommandent
4,5 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Publié le 13 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2019 par Shan, Gestion de l’hôtel
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for taking your valuable time to share your feedback. It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon. Your Host, Shan Shanawaz Basheer General Manager Email: gm@grandroyalswisshotel.com Cell: +254 798 484601
5 sur 5
par un voyageur

Publié le 30 déc. 2022 sur Expedia
Lovely place, friendly staff, and the food especially the fish was amazing.
2 sur 5
par un voyageur

Publié le 26 sept. 2022 sur Hotels
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am Then next morning the music started back at 7am
4 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 4 juill. 2022 sur Hotels
5 sur 5
par un voyageur

Publié le 17 mai 2022 sur Expedia
Great value for your money and very serene
5 sur 5
par un voyageur

Good

Publié le 21 févr. 2022 sur Hotels
Amazing
4 sur 5
par un voyageur

Publié le 22 févr. 2021 sur Expedia
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
1 sur 5
par un voyageur

Publié le 27 déc. 2019 sur Expedia
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least. Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
4 sur 5
par un voyageur

Publié le 4 oct. 2019 sur Expedia
Great staff and facilities - location a bit far from Kisumu but peaceful.
Commentaires de Gestion de l’hôtel
11 oct. 2019 par GM, Gestion de l’hôtel
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager
1 sur 5
par un voyageur

My First Stay at the Kisumu Grand Royal

Publié le 22 août 2019 sur Hotels
Overall comfortable. Our meeting was facilitated very well.
Commentaires de Gestion de l’hôtel
11 oct. 2019 par GM, Gestion de l’hôtel
Dear Guest, Greetings from The Grand Royal Swiss Hotel! Thank you very much for the feedback and glad to hear that you had a wonderful stay with us while in Kisumu. We looking forward to welcoming back yourself soon during your next visit to Kisumu. Thank you Shan Shanawaz Basheer General Manager
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