Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 juin 2024 sur Expedia
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Commentaires de Gestion de l’hôtel
6 juin 2024 par DM, Gestion de l’hôtel
Dear Ms. Anne-Marie Morrison,Thank you for giving us valuable feedback about your stay.We note with concern that we fell short of your expectations on touch points of dining experience. Please accept our sincere apologies.Be assured that your feedback has our attention for our review and corrective action. We remain committed to making your stays all-round refreshing.We look forward to another opportunity of welcoming you.With Kind Regards,Duncun Mwangi,General Manager.
par un voyageur
Publié le 15 mai 2024 sur Expedia
Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Commentaires de Gestion de l’hôtel
15 mai 2024 par DM, Gestion de l’hôtel
Dear Mr. Frankline, Thank you for giving us your valuable feedback.We are happy to know that you enjoyed your stay and found our team outstanding all-round.I note with regret that we fell short of your expectations on attributes of your room experience especially the lighting.We have noted your feedback, which we are using constructively towards improvement.We look forward to welcoming you back to Sarova Hotels.Yours sincerely,Duncun Mwangi,General Manager.
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par DM, Gestion de l’hôtel
Dear Julie,Thank you for your rating and we look forward to hosting you again in future.With Kind Regards,Duncun Mwangi,General Manager.
par un voyageur de bridgewater
Publié le 20 avr. 2024 sur Expedia
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par SM, Gestion de l’hôtel
Dear Mr. Michael. Thank you for your feedback. We do consider offering late checkout upon request and upon availability to accommodate varying schedules for our guest in order to meet their expectation. Please be assured that your feedback has our attention for review.We remain committed to making your stays always refreshing.With Kind Regards,Stanley Mbau,General Manager.
par un voyageur
Publié le 16 avr. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
16 avr. 2024 par SM, Gestion de l’hôtel
Dear Kisemei, Thank you very much for the valuable feedback. I am pleased to know that you had a pleasant overall experience. We look forward to welcoming you again in the near future.With Kind Regards,Stanley Mbau,General Manager.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par SM, Gestion de l’hôtel
Dear Preet,Thank you for your valuable feedback and we look forward to welcoming you back in future.With Kind Regards,General ManagerStanley Mbau.
par un voyageur
Publié le 7 janv. 2024 sur Hotels
It could be nice with a little fridge for putting some drinks
Commentaires de Gestion de l’hôtel
15 févr. 2024 par SM, Gestion de l’hôtel
Dear Sylvia,Thank you for your feedback, we appreciate your suggestion regarding having a Mini fridge in the room for drinks storage. We will definitely consider it for future improvements to enhance our guests' experience.Once again, we thank you for choosing Sarova Imperial as your preferred Hotel while in Kisumu city.We look forward to welcoming you back in future.With Kind Regards,General Manager,Stanley Mbau.
par un voyageur
Publié le 3 janv. 2024 sur Expedia
The team members are what makes a stay here very enjoyable.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par SM, Gestion de l’hôtel
Dear William,We are thrilled to learn that your stay was enjoyable! Our team members truly are the cornerstone of our establishment, and we are pleased to hear that their commitment and warmth added to your positive experience. Your kind words will be shared with our team, who will be delighted to know they made your stay memorable. Thank you for selecting us for your stay at Sarova Imperial, and we eagerly anticipate the opportunity to welcome you back soon.With Kind Regards,General ManagerStanley Mbau.
par un voyageur
Publié le 9 nov. 2023 sur Expedia
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Commentaires de Gestion de l’hôtel
10 nov. 2023 par S.M, Gestion de l’hôtel
Dear Kristen,Thank you for your kind feedback. We are thrilled to hear that you found our staff professional, the premises clean, and enjoyed the incredible food. It is wonderful to know you appreciated the great deck for a sunset view. We look forward to welcoming you back on your next stay at Sarova Imperial Hotel..With Kind Regards,General Manager,Stanley Mbau
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Great food, great staff, and all around great vibes.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par SM, Gestion de l’hôtel
Dear Mr. Davion,We greatly appreciate your feedback.It's fantastic to hear that you enjoyed the excellent food, our dedicated staff, and the wonderful atmosphere during your stay. Thank you for sharing your positive experience with us.With Kind Regards,General Manager,Stanley Mbau.
