Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Commentaires de Gestion de l’hôtel
6 août 2024 par B.M, Gestion de l’hôtel
Dear Mr. StevenThank you for your valuable feedback. We are delighted to hear that you found our staff to be professionally trained and that they provided you with excellent service and friendly support. We also note your feedback about your room air conditioning for our action. Please accept our apologies for the inconvenience.We look forward to another opportunity of welcoming you.With Kind Regards,Bernard Mungai,Front Office Manager.
par un voyageur
Publié le 1 août 2024 sur Expedia
Great hotel! Professional and welcoming team.
Commentaires de Gestion de l’hôtel
2 août 2024 par BM, Gestion de l’hôtel
Dear Ms. Patricia,Thank you for giving us your valuable feedback.We are pleased to know that your Sarova Imperial experience was refreshing overall. We look forward to welcoming you back to Sarova Hotels.Yours sincerely,Bernard MungaiFront Office Manager
par un voyageur
Not what I expected
Publié le 1 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
2 août 2024 par BM, Gestion de l’hôtel
Dear Ms. Meloy Mellette,Thank you for giving us your valuable feedback.Please accept our apologies for the touch points in which we fell short during your stay. We appreciate your insightful feedback which you gave us during your stay, and we assure you we are using the feedback reinforce our service standards.We look forward to another opportunity of welcoming you.Yours sincerely,Bernard MungaiFront Office Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Commentaires de Gestion de l’hôtel
6 juin 2024 par DM, Gestion de l’hôtel
Dear Ms. Anne-Marie Morrison,Thank you for giving us valuable feedback about your stay.We note with concern that we fell short of your expectations on touch points of dining experience. Please accept our sincere apologies.Be assured that your feedback has our attention for our review and corrective action. We remain committed to making your stays all-round refreshing.We look forward to another opportunity of welcoming you.With Kind Regards,Duncun Mwangi,General Manager.
par un voyageur
Publié le 15 mai 2024 sur Expedia
Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Commentaires de Gestion de l’hôtel
15 mai 2024 par DM, Gestion de l’hôtel
Dear Mr. Frankline, Thank you for giving us your valuable feedback.We are happy to know that you enjoyed your stay and found our team outstanding all-round.I note with regret that we fell short of your expectations on attributes of your room experience especially the lighting.We have noted your feedback, which we are using constructively towards improvement.We look forward to welcoming you back to Sarova Hotels.Yours sincerely,Duncun Mwangi,General Manager.
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par DM, Gestion de l’hôtel
Dear Julie,Thank you for your rating and we look forward to hosting you again in future.With Kind Regards,Duncun Mwangi,General Manager.
par un voyageur de bridgewater
Publié le 20 avr. 2024 sur Expedia
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par SM, Gestion de l’hôtel
Dear Mr. Michael. Thank you for your feedback. We do consider offering late checkout upon request and upon availability to accommodate varying schedules for our guest in order to meet their expectation. Please be assured that your feedback has our attention for review.We remain committed to making your stays always refreshing.With Kind Regards,Stanley Mbau,General Manager.
par un voyageur
Publié le 16 avr. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
16 avr. 2024 par SM, Gestion de l’hôtel
Dear Kisemei, Thank you very much for the valuable feedback. I am pleased to know that you had a pleasant overall experience. We look forward to welcoming you again in the near future.With Kind Regards,Stanley Mbau,General Manager.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par SM, Gestion de l’hôtel
Dear Preet,Thank you for your valuable feedback and we look forward to welcoming you back in future.With Kind Regards,General ManagerStanley Mbau.
par un voyageur
Publié le 7 janv. 2024 sur Hotels
It could be nice with a little fridge for putting some drinks
Commentaires de Gestion de l’hôtel
15 févr. 2024 par SM, Gestion de l’hôtel
Dear Sylvia,Thank you for your feedback, we appreciate your suggestion regarding having a Mini fridge in the room for drinks storage. We will definitely consider it for future improvements to enhance our guests' experience.Once again, we thank you for choosing Sarova Imperial as your preferred Hotel while in Kisumu city.We look forward to welcoming you back in future.With Kind Regards,General Manager,Stanley Mbau.
