Note fondée sur 47 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2024 sur Expedia
I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Guest Relations, Gestion de l’hôtel
Thank you for your review. The hotel is now under new management and is looking to carry out major renovations within the facility of which we are sure you will enjoy on your next visit. We are glad you enjoyed our other services and we look forward to host you again.
par un voyageur
Publié le 20 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Craig,It was our utmost pleasure to host you in Sovereign and thank you very much for the wonderful review. We hope to get the chance to host you again very soon.Best Regards,
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 févr. 2024 par Guest Relations, Gestion de l’hôtel
Dear CraigAs always it was our utmost pleasure to host you in Sovereign, thank you very much for the excellent rating.We look forward to your next visit!Regards, Sovereign Team
par un voyageur
Publié le 22 déc. 2023 sur Expedia
Beautiful location
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Guest Relations, Gestion de l’hôtel
Thank you for having chosen to stay with us during your visit to Kisumu and for the lovely review.We hope to get to host you again soon!
par un voyageur
Over and beyond
Publié le 14 nov. 2023 sur HotelsEverything was Top 10...The T.V needs more than 9 channels but the staff was Top 10..Asante
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Guest Relations, Gestion de l’hôtel
Dear RochelleIt was our utmost pleasure to host you and your family than thank you very much for the wonderful reviews.We will look into adding more channels and ensure our guests have even more wonderful and memorable stays.
par un voyageur
Ok but would not stay again
Publié le 9 oct. 2023 sur HotelsProbably would not stay again if I had a choice. Room door had a class panel on top which let light in at night and couldn't be changed. Plus you could hear noise from hallway. Bathroom shower area had some mold, etc. and needed a refresh. Restaurant was alright. Food took a long time to get. Breakfast was ok, nothing special. Staff was friendly and helpful.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Guest Relations, Gestion de l’hôtel
Thank you for your review, we hope to provide a more wonderful and enjoyable stay on your next visit.
par un voyageur
Publié le 17 sept. 2023 sur Expedia
Very good hotel, nice and helping staff.
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Guest Relations, Gestion de l’hôtel
Dear KarimIt was our utmost pleasure to host you in Sovereign, we are delighted that you enjoyed our facility and the professionalism of our staff. Thank you very much for the rating and wonderful reviews. We look forward to hosting you again in the short future!
par un voyageur
Publié le 13 avr. 2023 sur Expedia
Great place with spectacular views and great accommodating staff
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Guest Relations, Gestion de l’hôtel
Hi DexterThank you for having stayed with us during your visit to Kisumu and for the lovely reviews. We are delighted you enjoyed spending time with us and hope to get the chance to host you again in the short future. Looking forward to your next visit!
par un voyageur
Publié le 27 mars 2023 sur Expedia
Service very positiv!
Optimisable: Warm water causes a lot of water wastement.
Commentaires de Gestion de l’hôtel
28 mars 2023 par Guest Relations, Gestion de l’hôtel
Hello Guido, It was our utmost pleasure to host you and we are delighted you enjoyed our services. Thank you also for the feedback regarding water wastage, we are committed to reducing our environmental impact and will implement measures to conserve water.
par un voyageur
Publié le 10 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2023 par Guest Relations, Gestion de l’hôtel
Hi LisaThank you very much for rating us 10/10, we are delighted you enjoyed your stay with us and the services we offer. Looking forward to your next visit!
