we checked in, got to room hair on the couch, used sink, would not drain, room phone didn't work to call down stairs, guy came up said nothing he could do, said I was checking out asked for money back said no. ( all with in 10-15 min of getting to hotel) Checked out and went to another hotel called 3 days later (Monday) looking for manager, still waiting for call back. Not very happy, being Branded with this name, shocked thats the service I get