Note fondée sur 187 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
bien pour une nuit
Publié le 21 sept. 2019 sur Hotelsbon emplacement avec bonne restauration proche
Commentaires de Gestion de l’hôtel
15 oct. 2019 par Johanne, Gestion de l’hôtel
Thank you for staying with us. Merci
par un voyageur
Publié le 20 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2019 par Lynda, Gestion de l’hôtel
Thank you for the wonderful review. Hope to see you again next time you visit our town.
Recommandé
pour Tout le mondepar un voyageur
Publié le 18 avr. 2017 sur Expedia
Facile d'accès pour me rendre à l'hôpital où mon conjoint séjournait pour une opération.
Commentaires de Gestion de l’hôtel
20 avr. 2017 par Lynda, Gestion de l’hôtel
Thank you for taking the time to write a review for us. Thanks for choosing the Chalet Motel
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 2 août 2024 sur Expedia
Everything was great, I had my dog and he enjoyed his stay as well. But just a warning if you book on Expedia, if you are filtering for pet-friendly room, you have to adviise the Chalet in the notes. I thought I had booked a pet-friendly room bc Expedia said it was one of the amenities I filtered but it didn't apply to the room. It's confusing. Luckily the staff were helpful and able to accommodate my dog even though we had booked an incorrect room on Expedia.
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk Supervisor, Gestion de l’hôtel
Thank you so much for your amazing review Josie, It truly means a lot to our team. We are in the middle of updating all of our booking sites, so hopefully there will be no problems going forward :)
par un voyageur
Publié le 27 juill. 2024 sur Expedia
This was my first time staying. Checking in was good. Lady with front desk was polite and helpful. When I whet to my room the hallway smelt like piss. Lower lever from the office. Room was clean but should be updated. Holes in the walls, water damage in the ceiling. Can’t change the channels on the TV. Everything was unplugged. Was not given an internet password, yes I could have asked but by the time I noticed the office was closed. I reserve two rooms. My coworker hand to change up her room. We were given vouchers for breakfast. Service was good but food was super salty. I won’t stay again
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Hello Crystal, we're deeply sorry to hear about the terrible experience you had during your stay. This is certainly not the level of service we strive to provide to our guests. Your feedback is invaluable to us, and we're taking immediate steps to address the issues you've raised. Additionally, we'll be conducting a thorough investigation and implementing necessary changes to ensure a better experience for our guests in the future. We understand the impact this has had on your stay, and we sincerely apologise for any inconvenience caused.Thank you for bringing this to our attention.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Was a nice stay..
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk Supervisor, Gestion de l’hôtel
Thank you so much for your amazing review Britt, we hope to see you next time :)
par un voyageur
Publié le 3 juill. 2024 sur Expedia
We stayed here for 4 nights with our 3 small kids. We used the extra cot and had to move the beds to make room for it but it fit.
The free breakfast was good 2/3 times and you had nice options to pick from. Despite being close to a busy bar I felt safe there and we didnt have any issues. They had free laundry which was very cool and also offered us daily passes to the rec center so we got to swim there for free and that was also really cool.
Now for the bad. The stairs are so steep to get to the second floor.
The curtains were so thin and the light outside the door was on all night. It was difficult to fall asleep because it was so bright in the room. The air conditioning was so big and bulky and stopped us from being able to open the window to get fresh air. The carpet was gross and smelly and caused our whole family to have major allergy troubles. The sink leaked all over the counter whenever we used the tap and the last night of our stay the toilet broke and wouldnt flush. Also after a few days staying you could see the black mold forming on the walls in the bathroom.
The shower head was so low it was hard to shower comfortably. Not ideal for a family to stay but if youre just there for work or one person it would be a good fit. The sheets and towels were clean. So was the room. Free laundry was a plus and the front desk people were really good. Not a super comfortable stay but not the worst place weve stayed in.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Front Desk Supervisor, Gestion de l’hôtel
Hi Dana, thank you for bringing this to our attention and for sharing your concerns. We're truly sorry to hear about your disappointing experience during your stay. Please know that we take your feedback seriously. We sincerely apologise for any inconvenience caused and appreciate your patience and understanding.
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Front Desk Supervisor, Gestion de l’hôtel
Thank you so much for your amazing review Abu!
par un voyageur
Publié le 3 juill. 2024 sur Expedia
The place is one the best in town. I love staying here when in Kitimat.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Front Desk , Gestion de l’hôtel
Thank you so much Aron! it was great to have you here with us, see you next time! :)
