Note fondée sur 93 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 sept. 2024 sur Hotels
We came to Ocean Pines with our infant twins and 4.5 year old. Let me start by saying these properties are not infant/toddler friendly as the stairs are treacherous and the railing is very wide. The next thing is the lack of reliability from the front office staff. I had called in advance for an inquiry. No answer and no return call. I called during our stay for house keeping to get necessities, no return call and no house keeping. Lastly, the suite was extremely dirty. There was p**p stains near the toilets, dry wall pealing off the walls, the place was just run down. The pool area was even more gross. We will be looking to stay elsewhere next time as this was just not a great property. One positive was that we were extremely close to the beach, but we struggled with no ramp to get there. Was tall steep steps, which made it hard to carry our infant twins and stuff to enjoy a day at the beach. Overall, disappointing stay. Definitely not worth the money they charge.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par General Manager , Gestion de l’hôtel
We're sorry you had a bad experience. We'll strive to do better. ” “Thank you for letting us know about this. Your feedback helps us do better.
par un voyageur
Publié le 8 août 2024 sur Expedia
Right on the beach. The office was very good with communication. Rooms were alittle dated but they are doing alot of upgrading so thay will change really soon.
Commentaires de Gestion de l’hôtel
9 août 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Chassidy,Thank you for sharing your experience at Ocean Pines and we are glad you enjoyed your stay. We are dedicated to continued improvement and appreciate your feedback. We hope to see you again when you return to the Outer Banks area.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
We really enjoyed our stay. It was a nice condo and just a walk across the parking area to the ocean. The only negative is it had a lot of observable “palmetto bugs” inside the unit.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Shannon,Thank you for taking the time to share your experience at Ocean Pines Resort. We are glad you enjoyed your stay and appreciate the feedback. We hope to see you again soon!
par un voyageur
Publié le 21 juill. 2024 sur Hotels
The unit was clean but smelled very musty and like mold.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Dennis,Thank you for taking the time to share your experience with us. We utilize guest feedback to assist us in improving and appreciate your feedback.
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Everything was excellent at Ocean Pines. This was one of the best vacations we have ever had! We will definitely be coming back.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Tim, General Manager, Gestion de l’hôtel
Hi Natalie! Thank you so much for your glowing review of Ocean Pines! We are thrilled to hear that you had such a fantastic vacation with us. We can't wait to welcome you back for another wonderful experience in the future.
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Lynn,Thank you for taking the time to share your experience at Ocean Pines Resort. We are glad you enjoyed your stay and will share your review with the Ocean Pines team! Hope to see you again the next time you return to OBX!
par un voyageur
Publié le 24 juin 2024 sur Expedia
Very nice and quiet beach. People were very nice and the unit we stayed in was clean and spacious for 6 of us.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Diane,We appreciate you taking time to share your experience at Ocean Pines Resort, and we're glad you enjoyed your stay! Hope to see you again the next time you return to the Outer Banks area. Thank you
par un voyageur
Publié le 23 juin 2024 sur Expedia
We stayed for 4 nights, and selected an ocean view room. When we arrived, we were placed in a unit ACROSS the road from the ocean, facing the canal. This was a slap in the face considering the cost. Especially considering that we had to either drive onto the property and hope to find parking to access the beach, or a 20 minute walk with our small child across a busy road. We couldn't even enjoy the balcony we did have, due to the amount of spiders and bugs outside. The balcony was COVERED in webs and spiders galore. The condo is extremely outdated, but that's manageable. The beds having dried blood stains is what really got to us. To top it all off, the cleaners showed up in the middle of our stay, trying to get into the condo! We had a complete invasion of privacy, and I find it completely unprofessional that they weren't communicated to properly, and they thought were were already gone in the middle of our stay. We're extremely disappointed with this stay, and are lucky to have had family staying at the Hampton down the road. We spent majority of our trip at their hotel to avoid the bugs, have convenient beach access, and enjoy amenities without them being outdated.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Brooklyn, I apologize for your experience and I'm sorry you did not have an opportunity to return my call during your stay. At check-out your husband informed me that he had enjoyed his visit. We have corrected the issues you shared and appreciate your feedback. Thank you
par un voyageur
Publié le 1 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2024 par Tim, General Manager, Gestion de l’hôtel
Hello Heather,Thank you for taking the time and sharing your experience at Ocean Pines Resort. We are glad you enjoyed your stay and hope to see you again when you return to the Outer Banks area.
par un voyageur de HOLLY SPRINGS
Publié le 28 mai 2024
Commentaires de Gestion de l’hôtel
29 mai 2024 par Tim, Gestion de l’hôtel
Hello Brian,We are glad you enjoyed your stay at Ocean Pines Resort, and appreciate you taking the time to share your experience with us! We hope to see you again when you return to the Outer Banks area. Thank you
