Note fondée sur 414 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
We had a lovely stay at The Sanderling, it was a late Summer quiet vibe which was perfect. Some areas are a little worn and could use some updating but overall a great long weekend getaway.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Thank you, Kristie, for your wonderful review! We’re so glad to hear that you and your family had a lovely stay with us at Sanderling Resort. A late summer getaway with a quiet vibe sounds like the perfect way to unwind and enjoy the beauty of the Outer Banks.It’s great to know that you found everything clean, the staff friendly, and the amenities up to your expectations. We take pride in providing a well-maintained environment where our guests can truly relax and feel at home.We hope you had the chance to explore the surrounding areas of Duck Road and Kitty Hawk during your stay. There’s so much to enjoy, and we’re thrilled that Sanderling could be a part of your memorable long weekend.We’d love to welcome you back for another relaxing and enjoyable stay in the future. Thank you again for choosing Sanderling Resort for your getaway!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Jan, Thank you so much for taking the time to rate your visit, we're so glad you enjoyed your stay. We hope to see you again soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
very accommodating and well trained staff
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your fantastic review, Jane! We’re thrilled to hear that you and your family had an excellent stay at Sanderling Resort. It’s wonderful to know that our staff’s accommodating nature and training made a positive impact on your visit.We take great pride in maintaining a clean and welcoming environment for our guests, so it’s rewarding to hear that you appreciated the cleanliness and the condition of our facilities. We hope you also had the chance to enjoy some of our amenities, whether it was relaxing by the pool, dining at our restaurants, or exploring the beautiful surroundings of Duck Road and Kitty Hawk.It sounds like you had a memorable stay, and we’re excited to welcome you back for another great experience in the future!
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your excellent review, John! We’re thrilled to hear that you had such a positive experience at Sanderling Resort. It’s great to know that our commitment to cleanliness, attentive staff, and well-maintained facilities made your stay enjoyable.We hope you had a chance to explore the beautiful surroundings of Duck Road and Kitty Hawk while you were here. Whether you were relaxing by the beach, enjoying our amenities, or simply soaking in the serene atmosphere, we’re glad we could be part of your getaway.We’re looking forward to welcoming you back to Sanderling Resort for another wonderful stay in the future. Thanks again for choosing us for your Outer Banks escape!
par un voyageur
Publié le 23 août 2024 sur Expedia
Hotel staff was extremely helpful and friendly
Convenient to everything
The food at both restaurants was outstanding
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Thank you, John, for your fantastic review! We’re thrilled to hear that you and your partner had such a great stay with us at Sanderling Resort. It’s wonderful to know that our staff’s friendliness and helpfulness made your visit even more enjoyable.We’re glad you found our location convenient and that you had the chance to savor the outstanding food at both of our restaurants. Our team takes pride in providing excellent service and maintaining top-notch amenities, so it’s great to see that reflected in your experience.We hope you had the opportunity to explore the beautiful surroundings of Duck Road and Kitty Hawk during your stay. Even though it was just one night, we’re so glad we could make it a memorable one for you.We’d love to welcome you back for a longer stay next time. Thanks again for choosing Sanderling Resort!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Keith, thank you for staying with us. We genuinely enjoyed having you as our guest and can't wait to do it all over again next time you're in town!
par un voyageur
Do not recommend
Publié le 21 août 2024 sur HotelsI stayed at the sanderling for the first time in 2017 and had a wonderful stay, however my recent stay found the hotel in a state of disrepair with unhappy employees.
The property has not been maintained to its former standards. The walls are heavily marked with wear and tear, and the carpets are stained and way overdue for replacement. The walls of our room were spotted with various spills and suitcase scuffs. I stepped on an open safety pin and noticed used tissues under the bed. It was also clear the hallways and rooms had not been vacuumed in some time.
Yes, the location is beautiful, but there is nothing luxury about this property. This once-grand resort now feels more like a neglected afterthought. It’s disappointing to see a place with so much potential fall so far from its former glory.
At checkout I voiced my concerns to management only to receive lip service from about a renovation beginning in November, however, the hotel is not in any condition to accept reservations and host guests, especially at the price point they are charging. Ultimately the manager waived the resort fee - which I expected since we had to carry our own beach chairs and umbrellas out to the beach and there were rarely beach/pool towels available.
Finally, we booked a king room through hotels.com but were given a room with two queen beds. The manager informed me that the property could not guarantee room types booked via third party, which I have never heard of before.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your thoughts with us. We’re glad to hear that you enjoyed the restaurants and found our staff to be helpful and friendly. Providing excellent service is always our priority, and we’re happy that it made a positive impact on your stay.While we appreciate your feedback about the accommodations, we want to assure you that we are committed to maintaining a high standard of quality throughout our property. We are excited to share that the resort will undergo a significant renovation this winter, which will help us enhance the experience for our guests and ensure that Sanderling remains a cherished destination.It’s clear that the charm of our location and the dedication of our team left a good impression, and we’re grateful for that. We hope that despite your concerns, you were able to enjoy the beauty of Duck Road and the relaxing atmosphere of the Outer Banks.We would love the opportunity to welcome you back after the renovations and provide an even better experience during your next visit. Thank you again for choosing Sanderling Resort for your getaway!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you, Thomas, for your excellent review! We’re thrilled to hear that you had a wonderful stay at Sanderling Resort. It’s always great to know when our guests leave happy and satisfied with their experience.We hope you had a chance to explore the beautiful surroundings of Duck Road and Kitty Hawk during your visit. Our location offers so much to see and do, from relaxing on the beach to enjoying local dining and attractions.We’re looking forward to welcoming you back to Sanderling Resort for another fantastic stay!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par General Manager, Gestion de l’hôtel
Thank you so much, Ivan, for your excellent review! We’re delighted to hear that you had a fantastic stay at Sanderling Resort. It’s always wonderful to know when our guests enjoy their time with us.We hope you had the chance to explore the beauty of Duck Road and Kitty Hawk during your visit. Whether it’s lounging by the beach, taking in the local sights, or simply relaxing in your room, we strive to make every moment special.We’re thrilled that your experience was a 10/10, and we can’t wait to welcome you back for another amazing stay. Thanks again for choosing Sanderling Resort!
par un voyageur
Publié le 16 août 2024 sur Expedia
The condition of the property and facilities are tired and worn. The room however was clean and the bed was comfortable. Lack of a resort feel despite the resort fees. The building exterior requires capital needs (worn siding and deteriorating roof and wood). The pool furniture was broken and very dated. The location is good, and this is likely the reason the resort has been able to maintain occupancy without making necessary building and furniture upgrades.
Commentaires de Gestion de l’hôtel
23 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback, Stephanie. We’re glad to hear that you found the room clean and the bed comfortable, and that our location on Duck Road near Kitty Hawk added to your stay. We understand the importance of maintaining the resort’s overall condition and appreciate your insights on the areas needing attention.We’re committed to providing a high-quality experience and are continuously working to improve the facilities and overall guest experience.We hope you had the chance to enjoy some of the other amenities during your stay, like the beach access and dining options. If you’d like to discuss your experience further, our General Manager is always available to listen and address any concerns.We appreciate your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay in the future.
