Note fondée sur 431 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Beautiful property in a unique location, needs a bit of a refresh in some rooms including the beds but overall a wonderful stay. We will be back!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you, Gregoire! We’re so glad you enjoyed the beauty of our property and had a wonderful stay. We appreciate your feedback about the rooms and beds, and we’re always looking for ways to improve the experience for our guests. It’s great to hear you’ll be back—we can’t wait to welcome you again at Sanderling Resort! I’ll be sure to share your comments with our team.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The staff was by far the best! Kudos to Lisa and Heather for their kindness, understanding and patience! They both went above and beyond to help make my stay excellent!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Mary Kay, Front Desk Agent, Gestion de l’hôtel
Thank you Angela, it was a pleasure to have you stay with us and we look forward to seeing you again in the future!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The property location is in a nice quiet area, close to the town of Duck. There’s a lot of restaurants and shops in the town which is convenient. The resort itself is ok. The lobby is nice and well kept. The staff were all very friendly. The room and building we stayed in was clean on the surface but it was evident that deep cleaning has not been done on a regular basis. The room and especially the closet had a very musty smell. There were marks from dead bugs on the walls of the room, the carpet in the room and hallway/stairs had a lot of stains. The screen of the door to the balcony in our room was in bad shape with several holes (hence the dead bug marks). It was surprising that there was no microwave in the room. We were also disappointed to find out when we arrived that one of the restaurants on property was closed for the season. The restaurants that were open were fine but way overpriced for the quality of the food. It would be nice to have some grab and go options on property to take items to the beach, snacks/sandwiches, We ended up going into Duck and to pick up some items at the market instead of the mediocre, pricey food at the restaurant. The pool and hot tub were nice, and it was great to have chairs/umbrellas available for the beach. Overall, it was fine but for the cost of the room per night it was disappointing and not worth the price we paid. We have stayed at other places that were less expensive and cleaner. Based on that we probably won’t stay again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Mary Kay, Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback Ellen, we are sorry to hear that things weren't quite up to par during your stay. We hope that you will be able to stay with us again in the future after our renovations are complete in the spring.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Our long weekend stay was perfect. I imagine it’s a little noisy in the summer (we could hear the people in the next room as well as people in the hall), but the beds were comfortable (lots of pillow choices!), the private deck perfect, the bathroom fantastic, and the public areas wonderfully well appointed!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your kind review, Christina! We're thrilled to hear you enjoyed your long weekend with us. It’s great to know the comfortable beds, private deck, and bathroom amenities all added to your experience. We hope you also had a chance to explore the beauty of Duck Rd and Kitty Hawk during your stay. Our public areas are indeed a favorite, and we’re excited to share that the resort will undergo a significant renovation this winter to make your next visit even better. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for your fantastic review, Karen! We're so glad to hear you enjoyed your stay with us and took advantage of our comfortable rooms and wonderful facilities. We hope you had the chance to explore the beauty of Duck Rd and nearby Kitty Hawk during your visit. As we continue to improve, we’re excited to share that the resort will undergo a significant renovation this winter, making your next stay even better. We can’t wait to welcome you back soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The floor in my room had so many stains.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Mary Kay, Front Desk Agent, Gestion de l’hôtel
Hello Lindsey, I am sorry to hear that things weren't quite up to expectation. We do appreciate your feedback and will share this with our team, and hope that you will be able to join us again in the future after our renovations.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Everything is nice but the facility just need some serious upgrade.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you, Jamshid, for your review! We’re happy to hear you appreciated the cleanliness and service during your stay. Our team takes pride in making sure each guest feels well taken care of. We hope you had a chance to enjoy the peaceful vibe along Duck Rd, Kitty, and made the most of our beachside amenities and views.We understand your thoughts on the facilities, and we’re excited to share that the resort will undergo a significant renovation this winter. We’re dedicated to maintaining the charm and quality of Sanderling, and we’re confident you’ll love the updates. If you'd like to discuss your stay further, our General Manager is always ready to listen. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The room rates are highway robbery for the quality of the rooms. They have clearly not been maintained. The rooms are old, dated, stains on carpet, stains on furniture, furniture falling apart, nasty dirt and dust that looks like it’s been there for decades. There was an awful smell in the hallway. There was a large bug crawling on the wall in my room (NOT the small, mosquito-like bugs they mentioned on a sign in the room). There was hair in my bed. This hotel is advertised as AAA four diamond, but there is no possible way that is true. I paid an exorbitant amount of money for this nasty room for two nights and left a night early because the room was so nasty. Also, the grab and go breakfast options at the hotel are limited to small boxes of cereal, muffins, and egg sandwiches that have been sitting out and will be heated up by a hotel employee, and you have to pay for those. The beach chairs/pools chairs are worn out and gross to sit on. The food from the pool bar was not good. Finally, to add insult to injury, when I checked out a night early I was told I could not receive an invoice because I was checking out early. A few days later after I got home, I checked my credit card statement and saw a large charge. I called the hotel the person I spoke with said that I was charged an additional $40 per night “resort fee” since I had booked through Expedia. Buyer beware. This place is not what is advertised in terms of the room, amenities, and fees. Not customer centric.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Mary Kay, Front Desk Agent, Gestion de l’hôtel
Thank you for sharing your experience Jessica. We do apologize that things were not up to expectation during your stay, and hope that you will be able to visit us again in the future.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Mary Kay, Front Desk Agent, Gestion de l’hôtel
Thank you Karen, we hope you enjoyed your stay and look forward to seeing you in the future!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Sarah, thank you for choosing to stay with us. We truly enjoyed having you as our guest and can't wait to welcome you back again soon!
