Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2024 sur Hotels
par un voyageur
Publié le 13 juill. 2024 sur Hotels
par un voyageur
Publié le 18 mars 2024 sur Hotels
par un voyageur
Perfect stay.
Publié le 10 mars 2024 sur HotelsBeautiful hotel. Excellent service. Delicious food. Super comfortable room. Thank you for the shuttle to the slopes. Would highly recommend and look forward to staying again.
par un voyageur
2 points to improve
Publié le 9 févr. 2024 sur HotelsGreat staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car
par un voyageur
Publié le 31 oct. 2023 sur Expedia
Herzliche Grüße an das freundliche Hotel Personal: vom Frühstücksservice, Empfang!, Rezeption..Wir haben uns sehr wohl gefühlt!
par un voyageur
Publié le 27 mars 2023 sur Hotels
Good hotel with nice rooms. Central location but still some distance to the main skilifts (however, shuttle offered but only until 10/10.30 in the morning.
SPA was not great, had a weird smell which got ourselves and other guests coughing while in the pool. Temperature in water was quite low/cold.
Breakfast was very good.
par un voyageur
great stay
Publié le 14 mars 2023 sur Hotelslovely hotel,friendly staff , well located, nice food and would highly recommend.
par un voyageur
Publié le 5 mars 2023 sur Expedia
Ein sehr schönes und elegantes Hotel mit sehr aufmerksamen Personal.
par un voyageur
Publié le 20 févr. 2023 sur Expedia
The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to "2 keys per room" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to "go to Google" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain.
