Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2023 par Guest Relations Specialist , Gestion de l’hôtel
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It was nice. Employees very helpful.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Gracie,We are pleased to hear that you found our staff helpful during your stay. Our team takes pride in providing exceptional service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Amanda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jeremy,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
A nice room for the price
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jesse,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I did not use, but we had 4 conditioners, not shampoo.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Manami,Thank you for your feedback regarding your recent stay. We apologize for the oversight in not providing shampoo, especially when you had multiple conditioners available. We strive to ensure that all our amenities meet our guests' needs.I appreciate you bringing this to our attention, and I will ensure our team addresses this issue moving forward.Thank you again, and we hope to welcome you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're glad to hear you had a positive experience at our hotel! We look forward to welcoming you back soon for an even better stay.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Margaret,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Staff informed me my reservation was given to another guest. He did not check ID of other guest and gave them my assigned room.
I had to go through the process of making a new reservation.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Pamela,Thank you for sharing your experience with us. We apologize for the mix-up with your reservation and the inconvenience it caused you. It is unacceptable that another guest was given your room without proper verification.Your feedback is essential, and we will address this issue with our team to ensure that such situations do not occur in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Our sheets didn’t get changed in between nights. Our towels were dirty. There was ants on the ground.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Brenda,Thank you for bringing these issues to our attention. We apologize for the cleanliness concerns you experienced during your stay. It is unacceptable that your sheets were not changed, and that you encountered dirty towels and ants.Your feedback is crucial, and we will address these matters with our housekeeping team to ensure that our standards are upheld. We appreciate your understanding and hope to have the opportunity to provide you with a much better experience in the future.
