Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Morcenx
Publié le 25 juin 2022 sur Expedia
Hôtel agréable. Chambre 101 hélas située contre la salle machinerie de la piscine. Bruit sourd et constant des pompes toute la nuit et très gênant pour dormir.
Commentaires de Gestion de l’hôtel
26 juin 2022 par Manager, Gestion de l’hôtel
Hello Eric,
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
par un voyageur
Étape correcte
Publié le 8 oct. 2018 sur HotelsPropre mais chambre minuscule. Sur le papier : possible de rajouter un lit ? Le rajouter dans le couloir devant la porte ? Il n'y a même pas de place pour ouvrir une valise par terre !
Une seule chaise devant la table. Pas de possibilité d'en emprunter une pour diner dans la chambre. Sinon bonne literie, bon petit déj. Du café et des cookies en libre-service ; bien agréable. Piscine agréable. Jacuzzi dans pièce couverte.
Hôtel pas très facile à trouver.
Commentaires de Gestion de l’hôtel
9 oct. 2018 par General Manager, Gestion de l’hôtel
Véronique, thank you for reviewing us. Although we're happy you had an overall good time with us, we're sorry for the hiccup that inconvenienced you. We hope to welcome you back for a better experience.
Kind regards,
Rachel Patel,
General Manager
par un voyageur de KELOWNA
Publié le 17 déc. 2024
Our room needs upgrading. The carpet is old and scruffy. It needs to be replaced with laminate or hardwood. The chair is covered in stains. Needs to be cleaned.
Otherwise, the room is warm and comfy. The bedding is great.
Commentaires de Gestion de l’hôtel
18 déc. 2024 par Manager, Gestion de l’hôtel
Hello HEATHER, Thank you for sharing your detailed feedback with us. We appreciate your kind words about the comfort of the room and the quality of the bedding. We have noted your comments about the carpet and chair and will share them with our team for their awareness and consideration in future improvements. Your input is invaluable to us as we strive to enhance our guests' experiences.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
It was kinda spendy but it was clean and quiet.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Virginia,We appreciate your feedback on our clean and quiet environment. Guest satisfaction is our priority, and we're glad you enjoyed your stay. Let us know if we can assist with anything in the future.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The hotel room was nice, clean but the morning of check out 2 passenger side windows were busted out glass everywhere inside and out. No one offered to clean the glass off the pavement so I felt the need to ask for broom and dust pan cleaned it up for them
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kenny,We appreciate your feedback and are glad to hear you found the room nice and clean. We apologize for any inconvenience caused by the shattered windows. Your comments have been shared with the relevant team for their review and consideration.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Awful. Putting a non-hearing impaired person in a room for impaired persons is unacceptable. You hear every conversation at the front desk, the lobby tv is on the other side of the bed - and you hear it in the middle of the night -, and conversations and the moving of chairs from the dining room.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Shawn,We apologize for any inconvenience you experienced during your stay. The hotel strives to accommodate all guest needs and room assignments are made based on availability. Your feedback will be shared with the relevant teams for future improvements.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Luis,We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to reach out to us with any feedback you may have to help us improve. We appreciate your stay with us and hope to welcome you back in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The hotel is an older hotel.. nothing fancy but it was clean.. lobby and room . My check in lady was very nice and friendly.. my checkout gal.. friendly.. from her chair in her little room but LAZY didn’t even get up to take my keys her comment “just leave keys on the counter” . I double checked my receipt to make sure I shiny get charged for an xtra stay as she was too LAZY to get up from her chair to walk maybe 5ft to check me out in computer..
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Manager, Gestion de l’hôtel
Hello Glenda, We appreciate your feedback on the cleanliness and friendliness of our staff during your stay. I apologize if the check-out experience did not meet your expectations. Your comments will be shared with the team for improvement. Please feel free to reach out to our management team directly for any further assistance you may require regarding your stay.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mason,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your experience at our hotel. We hope to have the pleasure of welcoming you back in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Pleasantly surprised because of location, great staff, clean. Plus next to bowling alley with lounge, fantastic bartender. Would stay again
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello David,We are thrilled to hear that you enjoyed our convenient location, friendly staff, and clean accommodations during your stay with us. It's wonderful that you also appreciated the nearby entertainment options and service at the bowling alley lounge. We look forward to welcoming you back for another enjoyable experience in the future.
