Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,3 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 déc. 2023 sur Hotels
par un voyageur
Publié le 28 août 2024 sur Expedia
The Knighton Hotel is quiet and well-located. Unfortunately, they don't do meals, although they do have a coffee shop, which I didn’t try as I was out allday walking. The evening I arrived there was a leak through the inspection hatch in the ceiling of my room. When I reported it I was instantly moved to another and larger room (turned out the leak was coming from the shower in the room above). Good service there. My only quibble was that the mattresses were much too soft for my back (that said, I like a very firm mattress).
Commentaires de Gestion de l’hôtel
30 août 2024 par Anchala , Gestion de l’hôtel
Dear Ann,It sounds like you had a mixed experience at The Knighton Hotel, with a positive resolution to the issue you encountered but some concerns with the mattress comfort. It's good that the staff responded quickly to the leak situation. I deeply apologize for the inconvenience caused and and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 20 août 2024 sur Hotels
Hotel booked for location and early start. Dog allowed. Room was as advertised. Lovely wetroom bathroom. Easy check in/out. Parking space available. The disappointment was I asked for low floor (as no lift) and a quiet room- this was agreed during correspondence, but on arrival was given top floor room next to what appeared to be only other people booked in that night! Quaint town with shops/cafe and petrol starion.
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Ellen,It sounds like the location and amenities of the hotel were convenient, especially with the wetroom bathroom and ease of check-in and check-out. However, it's frustrating that your request for a low floor and quiet room wasn't honored, especially after it was confirmed during your correspondence. I deeply apologize for the inconvenience caused and and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 20 août 2024 sur Expedia
The lift didnt work and i had to climb up two long staircases to reach our room and i am disabled but staff were very helpful lots of work going on there renovating the hotel
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Christine,It's unfortunate that the lift wasn't working, especially given your need to climb two long staircases despite being disabled. It's good to hear that the staff were very helpful, and hopefully, the ongoing renovations will improve the hotel's accessibility in the future.
par un voyageur
Publié le 19 août 2024 sur Hotels
This was a very comfortable stay but unfortunately no meals were offered.
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Kelvin,It's great that your stay was comfortable. Hopefully, the lack of dining options didn't detract too much from your overall experience. Thank you for sharing your feedback, and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,
par un voyageur
Publié le 5 août 2024 sur Expedia
Warm welcome and big room
Commentaires de Gestion de l’hôtel
8 août 2024 par Anchala , Gestion de l’hôtel
Dear Peter,Thank you for your kind words. We’re delighted to hear that you received a warm welcome and enjoyed the spacious room during your stay. Providing a comfortable and inviting atmosphere for our guests is our top priority.We hope to have the pleasure of welcoming you back soon.Best regards,
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Anchala , Gestion de l’hôtel
Dear Dana,Thank you for your feedback.
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Andrea,Thank you for your feedback.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Nice big room, clean and tidy. The receptionist was very helpful and recommended the Horse and Hounds opposite for an evening meal which was great especially as options locally are limited and there wasn’t food available at the hotel.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Malcolm,Thank you for your kind feedback. We’re delighted to hear that you enjoyed the spacious and clean room and that our receptionist’s recommendation to the Horse and Hounds was helpful. It’s great to know that you had a pleasant evening meal there. We appreciate your comments and are glad that our local recommendations added to your stay. We look forward to welcoming you back in the future.Best regards,
par un voyageur
Very nice room BUT not as described!
Publié le 18 juill. 2024 sur HotelsI quite deliberately chose "Comfort Triple Room" as according to information on this site it strongly infers from photos provided that it includes a kitchenette.
IT DOESN'T!
However, the hotel does offer a shared kitchen area for ALL guests to use - which in my case offered a degree of compensation for the error. However the fact remains this is seriously misleading with the possibility of claims being made for false advertising.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Anchala , Gestion de l’hôtel
Dear Jason,Thank you for bringing this to our attention. I apologize for the confusion regarding the "Comfort Triple Room" and the kitchenette. We understand how important it is for our guests to have accurate information when booking. I’m glad to hear that the shared kitchen area provided some level of compensation for the inconvenience. Your feedback is valuable, and we will use it to improve our communication and guest experience. Thank you again for your feedback and we hope to have the opportunity to provide you with a better experience in the future.Best regards,
