Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,7 Propreté de la chambre
2,1 Service et personnel
1,9 Confort de la chambre
1,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
asty
Publié le 17 oct. 2020 sur HotelsBugs in bathroom and the bathroom floor was nasty. Pubic hair around the toilet carpet look to have hair in it. Bed was ok.
Commentaires de Gestion de l’hôtel
19 oct. 2020 par ABVINorth, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
ABVINorth
par un voyageur
Dirty room
Publié le 17 mars 2020 sur HotelsThe hotel isn't even vacuumed. There is dust on the baseboard in the bathroom The cleaning is very superficial. I didn't want to touch anything. I didn't walk around without shoes on. Everything needs to be updated, even the coffee table had a chunk out of it, and it was a cheap table.
Commentaires de Gestion de l’hôtel
19 mars 2020 par ABVI, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
ABVINorth
par un voyageur
Publié le 11 mars 2020 sur Hotels
overpriced and dirty
Commentaires de Gestion de l’hôtel
14 mars 2020 par ABVINorth, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
ABVINorth
par un voyageur
Publié le 22 déc. 2019 sur Hotels
Total dump. Lousy service at check-in. Not even sure room had been cleaned.
Commentaires de Gestion de l’hôtel
26 déc. 2019 par ABVINorth, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
ABVINorth
par un voyageur
Publié le 28 oct. 2019 sur Expedia
Check in was fast and easy but our room was awful. The carpet was clearly dirty and not vacuumed. We killed a cockroach within minutes of being there. The walls itself were filthy. Then we found a condom wrapper in the bed. Location was nice and convenient but the room was something else.
Commentaires de Gestion de l’hôtel
29 oct. 2019 par ABVIKNOX, Gestion de l’hôtel
Dear Valued Guest,
Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
par un voyageur
Publié le 27 oct. 2019 sur Expedia
The rooms nothing works not clean at all sheets nasty put it to you this way it’s so bad the cockroaches are starting to move out
Commentaires de Gestion de l’hôtel
29 oct. 2019 par ABVIKNOX, Gestion de l’hôtel
Dear Valued Guest,
Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
par un voyageur
Publié le 14 oct. 2019 sur Expedia
Everything was falling apart, and the rooms are filthy.
Commentaires de Gestion de l’hôtel
18 oct. 2019 par Guest Relations , Gestion de l’hôtel
Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Our housekeeping team has been made aware of the issues you experienced, so we can improve in this manner and provide an even better service to future guests. We hope for another chance to impress you should your travels bring you back our way.
par un voyageur
Publié le 24 mai 2019 sur Expedia
par un voyageur
Horrible after midnight
Publié le 29 avr. 2019 sur HotelsPeople outside my window between midnight and 5a.m. People constantly leaving and showing up! Definitely up to no good! Constant banging on stuff all night. Barely got any sleep!
Commentaires de Gestion de l’hôtel
3 mai 2019 par General Manager, Gestion de l’hôtel
Please accept our sincerest apologies for the safety concern you've expressed regarding your recent stay. The security of our guests is our top priority here, and we regret to hear that your experience reflects otherwise. Our staff will address your concerns right away, as we endeavor toward excellence in our accommodations. We would love to earn a second chance to provide you with a more relaxing stay.
par un voyageur de Knoxville Tn Us
Publié le 21 avr. 2019 sur Expedia
Price to high for what the rooms lok like. Its just trashy there
