Note fondée sur 1 473 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 nov. 2022 sur Expedia
Il y avait grands cheveux noirs dans le bain..,,,
Il y avait de grandes traces noires sur les murs dans la chambre. Besoin de peinture et urgent.
Tout le personnel était excellent… et le petit déjeuner aussi….
Commentaires de Gestion de l’hôtel
2 nov. 2022 par General Manager, Gestion de l’hôtel
Dear Carole,What you have described does not match our high standards, and we apologize that your room was not adequately prepared upon arrival. We will have housekeeping review your comments, but we are pleased our staff provided you with warm hospitality and a tasty breakfast. We hope to see you again should you return to Knoxville in the future.
par un voyageur de HOPKINTON
Publié le 16 sept. 2024
par un voyageur
Publié le 26 août 2024 sur Expedia
Everything was great but the breakfast was awful
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Hunter,Thank you for your feedback! We're glad that nearly everything about your stay at Baymont by Wyndham Knoxville/Cedar Bluff was great, but we're sorry breakfast didn't meet your expectations. Rest assured, we will share your comments with our team as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope you'll consider returning for an even more exceptional stay in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Belinda,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
par un voyageur
Quick trip
Publié le 25 août 2024 sur HotelsIt was outdated by it was clean. When you had problem they tried to get done in a quickly manner. I would stay again.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Jessica, Thank you for sharing your thoughts with us. We’re glad that you found our property clean and that our team was responsive to any concerns you encountered. Rest assured, we’re continuously working on updates and improvements, and your feedback is invaluable to enhancing our guest experience. It was a pleasure having you here, and we look forward to welcoming you back to Baymont by Wyndham Knoxville/Cedar Bluff for a truly exceptional stay!
par un voyageur
Publié le 25 août 2024 sur Expedia
Lots of stains on the carpet in hallways and rooms. Seemed fairly clean but room smelled very musty which made me concerned for mold somewhere in the room. Probably wouldn’t stay beee again. The whole place is in need of some serious cleaning and replacing carpet.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Matt,We appreciate you expressing your concerns to us. The cleanliness of our property is extremely important to us, and we sincerely apologize for any inconvenience during your stay. Rest assured, we will share your comments with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
It’s old carpet everywhere.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Sonia, Thank you for your feedback. We apologize if our current facilities did not meet your expectations. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Marta,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Ben,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear Debra,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!