Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
par un voyageur
Disappointed
Publié le 12 août 2024 sur HotelsLots of small, strange issues. There was leftover trash in the room, the hotel is NOT in fact downtown, but more like 5 miles away, the workout room was not functional, and the sofa cushions were old and the covers were coming off the cushions. All in all, much less than expected as we've had really good stays at Best Western in the past
par un voyageur
Horrible - NOT downtown and bad customer service
Publié le 11 août 2024 sur HotelsFirst of all - this hotel is NOT downtown. It’s about 15 minutes to downtown.
The hotel smells. The room smells.
The door lock was acting up.
The front desk lady was beyond rude.
There are homeless people everywhere outside of the hotel. Including a sizable encampment.
We asked for a refund, for all of these reasons and the difficult front desk lady refused.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sp, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 9 août 2024 sur Expedia
par un voyageur
Publié le 7 août 2024 sur Expedia
We did not even stay. We chose to loose money. Only thing good was the super helpful front desk woman. Card key machine did not work so they had to let people into their rooms. Rooms smelled. Couch and floors are gross!
Commentaires de Gestion de l’hôtel
10 août 2024 par Sp, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Only there a night but was very nice
par un voyageur
Publié le 28 juill. 2024 sur Hotels
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Hotel is old and has not been maintained. The area is rough. There are certainly better hotels in Knoxville for the same price.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par AP, Gestion de l’hôtel
We regret that your experience did not meet your expectations. Our team is dedicated to improving our amenities and the overall atmosphere of our hotel. We hope you will give us another opportunity in the future to show you the positive changes we are making.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
