Note fondée sur 862 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
Convenient location. Street was a bit loud. Staff very friendly.
Commentaires de Gestion de l’hôtel
21 août 2024 par Katharine Knaps, Front Desk Supervisor, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We work diligently to ensure all of our guests have a positive and rewarding stay. We are so happy to hear you found our location convenient and to your liking. We hope to welcome you back in the future should your travels bring you back to Knoxville Downtown. Please reach out if we can assist you with anything. Have a wonderful day.
par un voyageur de Mansfield
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Katharine Knaps. Front Desk Supervisor, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We work diligently to ensure all of our guests have a positive and rewarding stay. We are so happy to hear you found our location convenient and to your liking. We hope to welcome you back in the future should your travels bring you back to Knoxville Downtown. Please reach out if we can assist you with anything. Have a wonderful day.
par un voyageur
Overall very good
Publié le 17 août 2024 sur HotelsThe hotel was clean and so was the room. The beds were a bit hard but that didn't take away from the overall satisfaction with the room. The front desk staff were extremely friendly and helpful. The only negative was the price, but perhaps that is normal for the area? Parking garage was nice too. And breakfast good.
Commentaires de Gestion de l’hôtel
19 août 2024 par Katharine, Front Desk Supervisor , Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We are thrilled to see that you were pleased with your stay. I will be sure to share the good scores and remarks with our management and staff. These surveys are very helpful in rewarding our staff, and aid in further training! We know you have many choices in lodging and appreciate your patronage of our hotel. If you are ever in Downtown Knoxville again, we hope you will brighten our door step once more!
par un voyageur
Publié le 16 août 2024 sur Expedia
There was only one downside the parking garage is small so it's hard to park larger vehicles.
Commentaires de Gestion de l’hôtel
17 août 2024 par Katharine Knaps, Front Desk Supervisor, Gestion de l’hôtel
Good evening,Thank you for taking the time to complete the guest satisfaction survey for our hotel. We are thrilled to see that you were pleased with your stay. I will be sure to share the good scores and remarks with our management and staff. These surveys are very helpful in rewarding our staff, and aid in further training! We know you have many choices in lodging and appreciate your patronage of our hotel. If you are ever in Downtown Knoxville again, we hope you will brighten our door step once more!Yours in Hospitality,
par un voyageur
Publié le 13 août 2024 sur Expedia
On our way to Ole Miss and needed an overnight stop. This hotel was perfect. Great staff….friendly. Breakfast was wonderful…something for everyone.
Commentaires de Gestion de l’hôtel
17 août 2024 par Katharine Knaps, Front Desk Supervisor, Gestion de l’hôtel
Good evening,Thank you for taking the time to complete the guest satisfaction survey for our hotel. We are thrilled to see that you were pleased with your stay. I will be sure to share the good scores and remarks with our management and staff. These surveys are very helpful in rewarding our staff, and aid in further training! We know you have many choices in lodging and appreciate your patronage of our hotel. If you are ever in Downtown Knoxville again, we hope you will brighten our door step once more!Yours in Hospitality,
par un voyageur
Great stay
Publié le 12 août 2024 sur HotelsClean spacious room fr a fam of 5. Next to everything. Good breakfast options. The TV did not work and the handy man repaired it quickly and his attitude was awesome.
Commentaires de Gestion de l’hôtel
12 août 2024 par Avery, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback regarding your recent stay. We are thrilled to hear that you found our location convenient and breakfast to your liking. I am very sorry to hear you experienced an issue with the television in your room, but I am glad to hear that it was quickly rectified by an amazing team member. Thank you again for your time, and we hope to welcome you back again soon!
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Avery, General Manager, Gestion de l’hôtel
Thank you for taking a moment to share your feedback. Our goal is to provide excellent service and accommodations to our guests, and we hope you will come back and stay with us again soon.
par un voyageur
Breakfast
Publié le 10 août 2024 sur HotelsBreaking choices were limited and all plates and cutlery were disposable
Commentaires de Gestion de l’hôtel
12 août 2024 par Avery, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience from your recent stay. It is always our goal to provide excellent service and accommodations to all of our guests. I am very sorry to hear this was not the case and you were unsatisfied with our complimentary Hampton Breakfast. Again, we thank you for your review, and we hope you will give us another chance in the future.
par un voyageur
Publié le 9 août 2024
Awesomr
Commentaires de Gestion de l’hôtel
12 août 2024 par Avery, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience. Our goal is to provide excellent services and accommodations to all of our guests. I am thrilled to hear this was the case in your experience, and we hope to welcome you back anytime you find yourself in the Knoxville area. Thank you again for your review, and we hope you have safe travels!
par un voyageur
Great service
Publié le 5 août 2024 sur HotelsOur stay was great
Commentaires de Gestion de l’hôtel
7 août 2024 par Katharine Knaps, Front Desk Supervisor, Gestion de l’hôtel
Thank you for taking the time to complete the guest satisfaction survey for our hotel. We are thrilled to see that you were pleased with your stay. I will be sure to share the good scores and remarks with our management and staff. These surveys are very helpful in rewarding our staff, and aid in further training! We know you have many choices in lodging and appreciate your patronage of our hotel. If you are ever in Downtown Knoxville again, we hope you will brighten our door step once more!
