Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Situation idéale à Knoxville
Publié le 1 juin 2022 sur HotelsHôtel 3 étoiles digne d un 4 étoiles .
Décoration moderne , chambre très spacieuse et bien équipée , personnel souriant et soucieux de notre bien être .
Rooftop magnifique avec Happy Hours de 16h à 18h .
Starbucks à côté de la réception ce qui était un plus pour nous .
Commentaires de Gestion de l’hôtel
11 juin 2022 par tiffany, Gestion de l’hôtel
Thank you for choosing to stay at the Hyatt Place Knoxville Downtown. Please know that your feedback is extremely valuable to us as we will use your response as a way to improve. It was truly a pleasure serving you and we hope to see you return if your travels ever bring you back to Knoxville!
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Rodrigo A, Gestion de l’hôtel
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.It is our hope that you give us another opportunity to serve you. If I can provide any assistance or would like to share more feedback, please feel free contact me directly.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Rodrigo A, Gestion de l’hôtel
Dear Lili,We're glad to hear you enjoyed your stay with us. We hope to welcome you again very soon.Rodrigo A.Front Desk Manager
par un voyageur
Clean and comfortable
Publié le 4 août 2024 sur HotelsClean new friendly and convenient. Bachelorette party in the hall at midnight for 30 mins but hotel staff handled it after a call to front desk. Would return.
Commentaires de Gestion de l’hôtel
8 août 2024 par Tiffany, Gestion de l’hôtel
Thank you for sharing your experience at the Hyatt Place Knoxville Downtown through the Guest Satisfaction Survey. We appreciate your feedback and we’re all thrilled to hear you enjoyed your stay with us. Here at the Hyatt Place our number one goal is to offer each and every one of our guests a wonderful place to stay with the highest quality of customer service. I a so glad the front desk was able to promptly assist you! We were pleased to hear you felt we accomplished this during your stay and will be happy to share this wonderful news with each and every one of our team members. If you happen to have any additional comments regarding your stay please feel free to contact me directly.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Tiffany, Gestion de l’hôtel
Thank you for the survey you recently submitted over your stay at the Hyatt Place Knoxville Downtown strive to continually better the experience we provide to all of our guests and we appreciate your feedback. After reviewing the survey I noticed some areas of your experience were less than perfect. I apologize for any gaps in your expectations of the hotel. If you would care to contact me directly to provide any details I would welcome the additional feedback. We are honored you choose to stay with us in your time in Knoxville and hope you will return.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
8 août 2024 par Tiffany, Gestion de l’hôtel
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us as we use these surveys as a way to find areas of improvement. It was truly a pleasure serving you and we hope to see you return if your travels ever bring you back to Knoxville!
par un voyageur
Awesome
Publié le 29 juill. 2024 sur HotelsAwesome
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I did not like that there was no pool on the rooftop.
Overpriced for area.
Commentaires de Gestion de l’hôtel
8 août 2024 par Tiffany, Gestion de l’hôtel
Thank you for the survey you recently submitted over your stay at the Hyatt Place Knoxville Downtown strive to continually better the experience we provide to all of our guests and we appreciate your feedback. After reviewing the survey I noticed some areas of your experience were less than perfect. I apologize for any gaps in your expectations of the hotel. We do not have a pool, our rooftop is a bar area. We are honored you choose to stay with us in your time in Knoxville and hope you will return.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
ac worked poorly, got poor directions from staff, valet didn't help me get bags into or out of car, seat and ac messed with,
Commentaires de Gestion de l’hôtel
8 août 2024 par Tiffany, Gestion de l’hôtel
Thank you for the survey you recently submitted over your stay at the Hyatt Place Knoxville Downtown strive to continually better the experience we provide to all of our guests and we appreciate your feedback. I am sorry to hear about your experience with our valet and AC. Hopefully we were able to address your concerns with the staff at the front desk during your stay so we were able to correct those issues. If you would care to contact me directly to provide any details I would welcome the additional feedback. We are honored you choose to stay with us in your time in Knoxville and hope you will return.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
The staff was amazingly courteous and helpful, since this was our first time to Knoxville. Grace was super helpful with all of our inquiries. Parking of course was a bit messy, especially trying to park during the busiest time around downtown, but do-able. Would definitely recommend and will stay again.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Tiffany, Gestion de l’hôtel
We are so thrilled you enjoyed your stay with us. I will let Grace know that her help was greatly appreciated. We do apologize about any inconveniences with the parking, but we are glad you enjoyed your stay with us! We hope to see you again soon.
