Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
It was an easy check in, close to shopping, food, and Neyland Stadium, which is why we were in town staying.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par guest relations, Gestion de l’hôtel
Thank you for staying with us. We appreciate the great feedback.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This property was terrible. Bugs were on the walls, in the AC unit, under the beds and all over the floor. It was so bad that we left 5 minutes after arriving. I reported this to the front desk and left. I did not get any refund. No one should ever stay here
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Guest Relations, Gestion de l’hôtel
I appreciate you sharing your feedback following your stay at the Red Roof Inn Knoxville Central - Papermill Road. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns, so that we can improve our services.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The overall outside appearance of this property was run down, the building, parking lot and landscaping. In side our room, our bathroom door would not close or shut properly. The air conditioner had accumulated a large puddle right under it, which seemingly has been causing the cheap laminate flooring to start stripping, warping and coming apart. And our entire bedding set was very wet when we laid down, the front desk brought new linen, overall not a very nice place
Commentaires de Gestion de l’hôtel
24 sept. 2024 par guest relations, Gestion de l’hôtel
I appreciate you sharing your feedback following your stay at the Red Roof Inn Knoxville Central - Papermill Road. I was saddened to read that your stay fell short of your expectations due to the property and the AC in your room. Thank you for sharing your concerns, so that we can improve our services.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Burn holes in the bedding, hair on the towels, rude staff that wouldn’t honor my requested one hour late check out
Commentaires de Gestion de l’hôtel
24 sept. 2024 par guest relations, Gestion de l’hôtel
I appreciate you sharing your feedback following your stay at the Red Roof Inn Knoxville Central - Papermill Road. I was saddened to read that your stay fell short of your expectations due to burn holes in your bedding and hair on the towels. Thank you for sharing your concerns, so that we can improve our services.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very upset. Not what I originally ordered.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for staying with us. We are sorry your experience was not to your expectations. We appreciate the feedback.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for staying with us. We appreciate the feedback.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Stayed here for two nights and as we were checking out we noticed cockroaches crawling around from under the bed and under the TV stand. Talked to the front desk woman this morning and she said there’s “nothing she can do”, yet would still talk to the other people in the back about issuing a refund. Haven’t heard anything back though, of course. They were crawling all around our stuff so now we will have to clean all of that out. Absolutely disgusting. Do NOT stay here.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par guest relations, Gestion de l’hôtel
I appreciate you sharing your feedback following your stay at the Red Roof Inn Knoxville Central - Papermill Road. I was saddened to read that your stay fell short of your expectations due to the insects you reported you saw as you were checking out. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We have refunded 25% off each night back to the Visa on file. Please give the refund 3 - 5 business days to see in your account. Thank you for sharing your concerns, so that we can improve our services.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
In town for Morgan Wallen concert and stayed at this hotel. It was great for what we needed it for. The room was a little banged up and could use a fresh coat of paint but it was great for us for the price.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for staying with us. We appreciate the feedback.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Room could have been more clean
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for staying with us. We are sorry your experience was not to your expectations. We appreciate the feedback.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Worst place I have ever stayed at in my life.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Guest Relations , Gestion de l’hôtel
Thank you for staying with us. We are sorry your experience was not to your expectations. We appreciate the feedback.
