Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 avr. 2020 sur Hotels
Bonne chambre
par un voyageur
Publié le 20 nov. 2019 sur Hotels
Room not very clean and smell bad, not deserve a good quotation
par un voyageur
Publié le 29 nov. 2024
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Property was okay. They dont ckean yoyr riom every day. I asked to hzve mine ckeaned on the 3rd day and they dtill didn't clean. I do like they alliw dogs to stay free. It has some restaurants near by
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for your review following your stay at Red Roof Inn & Suites Knoxville East. I am happy that our pet friendliness and property pleased you. However, you stated that the room wasn't cleaned during your visit, which saddened us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
This hotel advertised FREE BREAKFAST. There is NO breakfast and all that is offered FREE is coffee!!
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Paul,Thank you for sharing your feedback with us. The staff at the Red Roof Inn & Suites Knoxville East appreciated your 4/5 score. In relation to breakfast, please be advised that this is not an offered amenity at this location.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Upgrade mattresses
Publié le 15 sept. 2024 sur HotelsDefinitely older than the pictures in the website. The mattresses are so uncomfortable. Decent for 1 night stay but would most likely not go back.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Quiet and clean
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Diana,Thank you for telling us about your recent visit at RED ROOF INN & SUITES KNOXVILLE EAST. It's good to read that our quiet and clean room met your expectations. At Red Roof, our primary aim is to provide our guest with an exceptional visit, so I was happy we were able to achieve that with your visit.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Shameca, for taking the time to write a review of your stay at the Red Roof Inn & Suites Knoxville East. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Clean room, no elevator, reasonable price
Publié le 8 sept. 2024 sur HotelsOnly 2 towels provided, Kleenex were in a package that looked like a bar of soap, so I didn't find them until right before checkout. The AC was noisy. This facility doesn't have an elevator, so be sure to book a 1st floor room. The room was clean and the bed was comfortable. The price was reasonable.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES KNOXVILLE EAST regarding the kind staff, cleanliness and pet friendliness. I do apologize for the noise disturbances caused along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Expedia
This is one of the better red roof inn and suites I've ever stayed in. The building is old and a little dated but it was very clean, housekeeping does a wonderful job. It is conveniently located in a quiet and safe area just off of 81 all in all a nice place to stop off and stay for a night or 2 while traveling
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Eric,Thank you for your review of our RED ROOF INN & SUITES KNOXVILLE EAST. We are elated to see that your experience with us met your expectations due to the room's cleanliness, the quiet environment that we're located in and the safety of our location, among other commendations. However, you indicated that you found our hotel to be old and dated. This is regrettable to see. We hope that you'll choose to stay with us again in your future travels, so that we may provide you with a better experience here at Red Roof. Sincerely,Toni-Ann Red Roof ManagementRediResponse Specialist
