Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,2 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2019 par J Stunden, Gestion de l’hôtel
Dear Tommy
Thank you for giving us a perfect rating and for recommending Brenton Haven Beach Front Resort to other travelers.
Warmest Regards
J Stunden
Reservations Manager
par un voyageur
Well located resort, but WITHOUT services.
Publié le 20 juill. 2017 sur HotelsVery well located resort, nice view of the ocean, confortable suite, safe area. However, there was NO SERVICE at all. We phoned the day before arriving to verify that it was opened, and we had a confirmation. We arrived at 5:45pm, and the front desk and everything else was closed. We were fortunate to find the security guard that was able to give us the keys. But EVERYTHING was closed and we had to drive 25 min. to find a restaurant at night at Knysna. The day after, when we left for the day at 7:45am, the reception was still closed ... At our return, the restaurant was still closed, and we had to drive back to Knysna... Internet access voucher was limited to 20 min !!!! The morning we left, the manager made excuses but nothing to offer a compensation; she told us that they would have advised us if they have known our phone... but we really phoned to verify and they didn't let us know of their nearly closed situation during the winter season. What is advertised from this resort on hotel.com is misrepresentation. Having known it, our choice would have been different.
Commentaires de Gestion de l’hôtel
2 sept. 2017
Good afternoon Mr Aubin, We would like to apologise for the service that you received at the front desk, it is never our intention to be rude. We always endeavour to give the best service to our guests. We will investigate this immediately. Butterfly Blu is open fully in summer but during the winter months we have to close on a Sunday evening and Monday due to very low demand and in order to give staff time off in the lower season. We do, however, have our deli open for lunch treats and other goodies. We do apologise that your visit falls over a Monday when we are closed. Brenton Haven is a self-catering property with fully equipped kitchens so that guests can either self-cater or from a Tuesday - Sunday enjoy our restaurant. Brenton-on-Sea is a beautiful area and we hope that the sun will start shining so that you can really enjoy the area. Best wishes, BH Team
par un voyageur
Un site magnifique
Publié le 5 févr. 2016 sur HotelsUn site magnifique pour un bord de mer.
Recommandé
pour Tout le mondepar un voyageur de paris
Très bel établissement avec superbe vue
Publié le 13 janv. 2016 sur Expedia
Pour : Le confort et la vue
Cet établissement à une situation géographique absolument parfaite .
Nous avions un appartement avec 2 chambres très confortables et un salon très bien équipe .
Nous disposions également d une grande terrasse avec barbecue .
Le tout avec une vue splendide sur l océan .
Je vous recommande cet établissement
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Beautiful setting, very comfortable
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Brenton Haven Team, Gestion de l’hôtel
Thank you very much for your candid review of your recent stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
par un voyageur
Helpful
Publié le 27 août 2024 sur HotelsVery helpful and friendly staff
par un voyageur
Publié le 10 août 2024 sur Hotels
Tudo muito bom. Somente um dia por um descuido na comunicação, funcionários foram pintar o chalé conosco ainda dentro
par un voyageur
Publié le 20 juin 2024 sur Hotels
par un voyageur
Perfekte Location …..
Publié le 3 mai 2024 sur HotelsPerfekte Location als “Base” um diverse Tages-Touren zu unternehmen (z.B Cango Caves) oder einfach nur Strandtage…. Super Austattung, mega freundliches und hilfsbereites Personal (egal ob House-Keeping, Rezeption, Restaurant)…
par un voyageur
Georgeous beach hotel
Publié le 7 févr. 2024 sur HotelsGreat views of the bay from our spacious one bedroom suite. Restaurant was very good also with sea views. Pool is a bit small with limited towels and loungers.
