Note fondée sur 199 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,9 sur 5
78 % des clients le recommandent
4,0 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 26 janv. 2024 sur Expedia
Parfait
4 sur 5
par un voyageur

Moyen...

Publié le 23 nov. 2022 sur Hotels
Les jardins sont magnifiques ! Le cottage vue mer était bien. Quelques travaux d'entretien sont indispensables. Restauration et petit déjeuner sans grand intérêt, comparé aux hôtels voisins sur la même plage...c'est regrettable. L'hôtel lui même a beaucoup vieilli, on l'a connu avant et il est devenu désuet et là aussi c'est dommage. Il est indispensable que la direction entame des travaux de rénovation.
5 sur 5
par un voyageur

Parfait

Publié le 10 avr. 2019 sur Hotels
Hôtel très appréciable, bien placé et avec tous les équipements nécessaires. Accueil chaleureux. Seul bémol literie un peu dure mais comme partout en Thaïlande.
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Mpule', Gestion de l’hôtel
Dear Sir Good afternoon and regarding from Phi Phi natural resort ,Thank you very much for stayed with us. Best regards,
1 sur 5
par un voyageur

Publié le 16 févr. 2019 sur Expedia
Personnel parlant pas anglais, chambres em mauvais état, piscine ridicule , personnel pas agréable , qualité du petit déjeuner.
Commentaires de Gestion de l’hôtel
6 août 2020 par - Louise Lagura 🙏❤️ Guest Services Assistant Mana, Gestion de l’hôtel
Good Day , Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We appreciate that you took your time to provide a rating and a review. We apologize if some of our services and facilities didn't reach your expectations. For english speaking staff, most if not all in the reception staff can speak and understand english well, there are also some staff in restaurant and the head of housekeeping who speak english as well. Other that those staff, around november, I was hired to be the guest services assistant manager and I can speak english very very well. It was a shame I wasn't able to be there when you visit, your experience might be way different. Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more. Still, we really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again, maybe with your family and/or friends and maybe we can change your experience here with us next time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺 🦀🌴🐠🐚 🥥
4 sur 5
par kévin

Hotel calme et bien place

Publié le 11 mars 2017 sur Hotels
Tres beau sejour de 3j avec excursions sur bamboo island et mosquito island a 25 mins en long tail boat.
Commentaires de Gestion de l’hôtel
30 sept. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Good Day Mr. Kévin, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We are very grateful for you taking the time to provide a rating and a review. Seeing that you still had an amazing experience despite having some things that didn’t quite reach your expectations, is the best thing we could hope for! We hope you had a great time in Bamboo Island and had amazing memories during your 3 days stay with us. Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more so maybe next time you could write us more about your stay. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again soon, maybe with your family and/or friends. And maybe we can make your stay here next time way better than the last time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺🥥🦀🌴🐠🐚❤️
3 sur 5
par Elodie

Publié le 13 févr. 2017 sur Hotels
Arrivé au Port principal de Koh Phi Phi, il faut prendre un autre bateau (environ 30min) pour accéder de l'autre coté de l'ile où l'hôtel se situe. Un tracteur viens vous chercher avec les valises (très drôle). Accueil Ok. Par contre nous avons eu une chambre très excentré de la réception, minimum 1km de notre chambre à la réception, Hôtel pas du tout à la hauteur du prix payé (104/ la nuit), Endroit sombre peu éclairé. Chambre pas propre, Wc sale, avec en prime visite d'un énorme cafard. Petit Dej sans intêret. Une seul nuit dans cette hôtel, et pas une de plus même offerte!! Seul point positif : Marché au long de la plage, plusieurs restaurants, et de préférence le restaurant : Jasmine ! Les pieds dans le sable, petite bougie le soir, personnels sympa, repas copieux et à bon prix ! Très sympa !!!!
Commentaires de Gestion de l’hôtel
30 sept. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Good Day Mr. Elodie, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We appreciate that you took your time to provide a rating. We are happy that you had a good time here with us. We also apologize if there are some things that did not reach your expectations. We really do apologies if the room and toilets were really not cleaned properly, we hoped that you could have told us in reception so we can do something about it. We don't tolerate this kind of quality at our resort so if you informed us we could have talked to our staffs. For the lighting we do admit that it's a bit dim, and for the over all lighting at the resort, we really try to minimize the light , so guests can enjoy the beautiful night sky and the feeling of nature at night. For this past few year we do a lot of improvements and developments in ore food, services and facilities, and we still do up until now. Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again, maybe with your family and/or friends and maybe we can change your experience here a lot better next time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺 🦀🌴🐠🐚 🥥❤️
4 sur 5
par Diane

Hotel très sympa

Publié le 4 févr. 2017 sur Hotels
Cottages disséminés dans un beau jardin immense, plus agréables que les chambres situées très loin de la réception (10 mn à pied). Ne pas hésiter à demander des conseils à Vicenzo, très présent. Cet hotel se trouve à environ 30 mn en bateau de l'agitation de Ton Sai. Plusieurs rotations par jour. Possibilités de ballades, snorkeling... Restos sympa sur la plage à 200 m.
Commentaires de Gestion de l’hôtel
2 oct. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Good Day Miss Diane, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We are very grateful for you taking the time to provide a rating and a review. Seeing that you still had an amazing experience despite having some things that didn’t quite reach your expectations, is the best thing we could hope for! Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more so maybe next time you could write us more about your stay. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again soon, maybe with your family and/or friends. And maybe we can make your stay here next time way better than the last time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺🥥🦀🌴🐠🐚❤️
4 sur 5
par un voyageur

Bien mais peu mieux faire

Publié le 18 nov. 2016 sur Hotels
Manque de prise électrique dans la chambre. L'hôtel est loin de la ville: il faut payer pour aller en ville sa revient cher dommage.... ou es la plage privée ????!?!!!
Commentaires de Gestion de l’hôtel
30 sept. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Bonjour Jean Gabriel, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We are very grateful for you taking the time to provide a rating and a review. Seeing that you still had an amazing experience despite having some things that didn’t quite reach your expectations, is the best thing we could hope for! We apologies if we do not have a private service to the main town, we don't have our own boat that is why we offer the cheapest way of transport which is the ferry or shuttle boat service which is 200 baht per person. Regarding the electrical outlet, guests can go to the lobby or call reception for extension wires. An the private beach is the beach at the east side of the resort where the infinity pool is. The private beach is mostly rocky and the sandy areas are near the pool, a bit in the middle part and at the north end of the resort, just take note that the sandy area will depend on the tides as well. So if it is high tide the sand area is totally gone and when it's very low tide there will only be sand and no water. The private beach is best for snorkeling. Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more so maybe next time you could write us more about your stay. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again soon, maybe with your family and/or friends. And maybe we can make your stay here next time way better than the last time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺🥥🦀🌴🐠🐚❤️
4 sur 5
par JEAN PIERRE de Paris

Personnels impolis et désagréables

Publié le 16 janv. 2016 sur Hotels
Personnels désagréables, draps tachés, aucune considération à nos remarques, impression de déranger.
Commentaires de Gestion de l’hôtel
30 sept. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Good Day, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We appreciate that you took your time to provide a rating. We are happy that you had a good time here with us. We also apologize if there are some things that did not reach your expectations. If ever our staff was indeed rude and didn't listen to your comments or requests, on behalf of those staff, we really apologies for what you've experienced. Because at this time in the resort, we do not tolerate unprofessional and not good behavior. Also. for this past few years we've done, and still doing, a lot of improvements and developments in our services and facilities. Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again, maybe with your family and/or friends and maybe we can change your experience here a lot better next time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺 🦀🌴🐠🐚 🥥❤️
4 sur 5
par Ali de Nice

calme et tranquillité

Publié le 14 déc. 2015 sur Hotels
séjour agréable loin de la foule de tonsaï. plage très belle et calme . hotel agréable . petit déjeuner acceptable .
Commentaires de Gestion de l’hôtel
30 sept. 2020 par Louise Lagura 🙏💙Guest Services Assistant Manager, Gestion de l’hôtel
Good Day, Thank you for choosing Phi Phi Natural Resort, it really means a lot to us. We are very grateful for you taking the time to provide a rating and a review. Seeing that you still had an amazing experience despite having some things that didn’t quite reach your expectations, is the best thing we could hope for! Your opinion is valued greatly and it helps us maintain excellent standard of service to our guests and also help us address the problem and improve more so maybe next time you could write us more about your stay. We really appreciate you helping to share the word about Phi Phi Natural. We are looking forward to seeing you again soon, maybe with your family and/or friends. And maybe we can make your stay here next time way better than the last time. Wishing you guys the best of health, please be safe and, more travel and adventure for you guys in the future. Have an awesome day! 🌺🥥🦀🌴🐠🐚. ❤️