Note fondée sur 801 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great hotel, a must go!
Publié le 20 déc. 2015 sur HotelsThe staffs are absolutely helpful, we arrived early, they offered us th shuttle service, and phone number to call the shuttle during our visit in the town. There are 4 private spa which we can book one at a time, we had room 2 and room 4, both with 2 pools outside with great view. The room with mountain view is amazing. The dinner is absolutely delicious. we had a great time in this place
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I would not come back. Food was awful.
The property has several open air onsens, which can be reserved by guests for 45 Mins sessions. We got the reservations of our choice easily enough and the onsens were very good.
I am writing an unbiased review and the preceding was the best part of the stay.
Now the negative ;
Toilet has a small sink but no accommodation for soap. What happened japanese cleanliness?
They lock the front doors overnight. Due to jet lag, I decided to go outside for a walk but the doors were locked. I would not know what happens in a fire.
I felt panicking, feeling like I am locked up in a jail. There's no one at the front desk. It was closed.
For a property which charges $750/ night, we expect high quality of service.
Staff were nice, except for discussions about food.
At checking, I chose a breakfast selection. After dinner, I requested to change next day's breakfast selection and they refused, even with 12 hour notice.
Dinner was awful. The worst food in recent memory. Even the street food in nichika market in Kyoto was much better. We enjoyed good food in Japan, until here. It's zero star! I was hungry all night because I didn't know where else to go. Seriously, food was just awful. The "kobe beef" was of cheap cuts. I couldn't eat it. Even basic soup was bad.
Next morning breakfast was equally bad.
Indoor onsen : I was excited that my room would have a flowing water indoor onsen. No window. Too humid to use. Useless
par un voyageur
満足の非日常
Publié le 12 sept. 2024 sur Hotels部屋に銀泉があり、ホテル館内には複数の貸切風呂（そこには金泉あり）もあり、色んなタイプの温泉を楽しめました。スタッフの対応も良く、また訪れたいと思います。
par un voyageur
Publié le 3 sept. 2024 sur Expedia
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Exceptional service. The staff here are incredibly polite and attentive! Clean facilities and several private onsens to choose from. Shuttle that will take you to and from nearby destinations, including the railway stations.
Highly highly recommend!
par un voyageur
服務一流，設施要更新
Publié le 30 août 2024 sur Hotels服務態度十分之好，有專車接送到車站，服務不用置疑，但酒店比較有歴史，應該要返新一吓，價錢比較上等，但有私人風呂預約。
par un voyageur
Publié le 30 août 2024 sur Expedia
店、閉店時間が早い。
par un voyageur
Publié le 24 août 2024 sur Expedia
服务还不错
par un voyageur
Publié le 21 août 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Expedia
