Note fondée sur 17 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
91 % des clients le recommandent
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 29 avr. 2024 sur Expedia
Hosts were amazing and spacious rooms
1 sur 5
par un voyageur

No

Publié le 6 janv. 2020 sur Hotels
Made to wait forever at check in as the manager insisted they don't have our booking and that we did not pay when we already booked and paid them 8 months in advance in hotels.com. Even the next day they argued with us until eventually they either found the booking on their system or hotels.com called them. How can a property be on this system when it does not have proper admin to know when people book there? Not worth the trouble
Commentaires de Gestion de l’hôtel
8 janv. 2020 par Kuma, Gestion de l’hôtel
We would like to explain our Situation , as we didn't get a chance to check this booking earlier as we were not operating our property for quit some time as all made bookings has been cancelled due to Easter Friday recent past , But we are maintaining our property for the purpose of getting bookings as much as we can, As we know How Clients are important to us in this unfaithful situation , So We explain to client our situation as we had a another booking from for next day onwards, we didn't refused them and we were told them we are able to accommodate you and try to get proper information from the site in following day, So we have Given priority to this booking and we were Organized and requested to go for a alternative place for our other clients as this was made by long time a go along with payment We explain our situation to them and treated as much as we can and also given Free late check out for all rooms until 3.30 pm on their departure day.., we seems they were so happy and we were surprised why they were complain in such a bad way as we were treated in a friendly way
1 sur 5
par un voyageur

Hotel closed no refund - stranded at midnight

Publié le 9 août 2019 sur Hotels
The hotels says 24 hour check in. However, when I arrived at the hotel around midnight all doors and gates where closed and when I called the number at the main gate the answer was that there where no reservations in my name. This even though the hotel has already charged my bank account. I can in no way recommend the hotel. I have send the hotel mails around my situation with all details regarding confirmation without any answer back!
4 sur 5
par un voyageur

Sehr freundliches Pesonal

Publié le 9 janv. 2019 sur Hotels
Kleines, schönes und gepflegtes Hotel. Liegt etwas abseits von den “Hotelburgen” von Negombo. Mit dem Tuk-Tuk in 5-7 Minuten zum Strand. Sehr freundliches und zuvorkommendes Personal. Hotel im Preis-Leistung-Verhältnis empfehlenswert. Garten und Pool sehr gepflegt. Zimmer etwas verspielt und könnten ein Design Update vertragen.
Commentaires de Gestion de l’hôtel
11 janv. 2019 par nalaka, Gestion de l’hôtel
thank you very much for your valuble comment.
5 sur 5
par un voyageur

Definitely worth 5 Stars

Publié le 10 oct. 2018 sur Hotels
Great Hospitality & personal touch. Small Boutique hotel with only 5 rooms and a large swimming pool near airport. We occupied 3rooms on our last day after a fabulous Srilanka tour. Would definitely recommend the place to friends & everyone.
Commentaires de Gestion de l’hôtel
1 déc. 2018 par nalaka, Gestion de l’hôtel
thank you very much for your feed back.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur

Perfect place for a real Sri Lanka experience.

Publié le 7 juin 2018 sur Wotif
We have just come back from an amazing holiday thanks to having booked at this hotel. It is tucked away in a quiet place in Negumbo and because it is just 6 rooms you get to feel like one of the family. The rooms are very comfortable and Chef (Abey) provides excellent breakfasts (Continental or Sri Lankan style) as well as tending to all other in-house needs. Manager Nalaka went out of his way to provide us with the best itinerary to view the wonders of this country. He listened to some of our suggestions and then gave us the best cultural experience we could have had - places, religions, food and a real immersion into the Sri Lankan way of life. He, together with his driver ((Janaka - the best I have ever driven with) then took us on numerous tours. Some were just days, others overnight at excellent and affordable hotels in the area we were visiting. In the end we were just four firm friends enjoying a holiday together. Eight days that will be fondly remembered thanks to a lucky choice of hotel. Thanks Emel Hotel.
Commentaires de Gestion de l’hôtel
10 juin 2018 par nalaka, Gestion de l’hôtel
thank you very much for your valuable feed back for us.
1 sur 5
par un voyageur de Sri Lanka

Publié le 5 mai 2018 sur Expedia
Wow, what can I say. After 24 hours of air travel I was just ready to get to the hotel and sleep. I first peeked at the mattress and was taken back by how dirty it was, but at this point I was just ready to sleep. I took a shower, and then pulled up the sheets to get in bed and what I saw was disgusting. There was significant amounts of blood stains, hair, an wet spots. These sheets had clearly not been washed for a long time I left the the hotel immediatly after and ended up having to take a 45 minute ride to downtown Columbo in TUK TUK on a rainy night at 1:30 AM to search for another hotel. Then the guy would not even issue a refund. Please, I'm warning you, do not book this place. There are plenty of other decent and clean accomodations in Colombo at the same price where you dont have to be freeked out about sleeping in the bed.
Commentaires de Gestion de l’hôtel
8 mai 2018 par nalaka, Gestion de l’hôtel
dear mr jp, thank you very much for your feed back.i am just asking few questions from you. when did you see dirty bed why didn't you complain to man from the hotel. when you knows it was a dirty bed why did you get shower to get sleep. other thing is when you saw blood stains,hair, an wet spots, why didn't you show that things to hotel. do you have any picture of that things better to send that picture to Expedia.then you can prove about your comment.
3 sur 5
par un voyageur

helpful and attentive host

Publié le 17 avr. 2018 sur Hotels
room needs a little renovation but the hosts are extremelly helpful, thumb up for the service!
Commentaires de Gestion de l’hôtel
23 avr. 2018 par nalaka, Gestion de l’hôtel
thank you very much for your feed back
4 sur 5
Recommandé
pour Événement personnel
par un voyageur

Cheap and cheerful

Publié le 11 mars 2018 sur Hotels
Excellent value for money. Lovely staff. Easy place to stay for short trip.
Commentaires de Gestion de l’hôtel
19 mars 2018 par nalaka, Gestion de l’hôtel
Thanks
3 sur 5
Recommandé
pour Événement personnel
par un voyageur

Publié le 4 mars 2018 sur Hotels
Very hard to find even for taxi drivers. Rooms are large, but need renovating. Metro nearby. Good enough for one night.
Commentaires de Gestion de l’hôtel
23 avr. 2018 par nalaka, Gestion de l’hôtel
thanks for your feed back
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