Avis 9th Wave Bed and Breakfast

Alain, I am very sorry to read how upset you were by your stay. We take all complaints very seriously and do our best to address concerns immediately when they are brought to our attention. Unfortunately all I can do after the fact is review the comments with my staff and strive to improve for future guests, which your comments will absolutely help us do. I am glad you mentioned the dogs because they address a unique challenge we have here, but there isn't a place to describe that in the hotel profile, so responding to your comment will allow me to ensure other guests who may not be comfortable staying in a hotel with dogs will be fully aware. We keep dogs on the property because having them minimizes the risk of bears coming close to the house (they will still come on the property occasionally, but they don't like dogs so they stay a safe distance away from the house). One of our dogs is 14 though and she can't sleep outside because even in the summer the temperature drops considerably at night. We do keep her in the back room or on the deck if we have guests taking advantage of a meal package or even if they are using the main house kitchen or dining in the dining room, and our cleaning procedures include additional steps necessary to keep things clean in spite of her being in the house. Our other dog stays outside always and we always have someone around to heel him when we have guests who are uncomfortable around big dogs. Of course we are only human and will certainly overlook things occasionally, so again, thank you for your honest review and rest assured we have incorporated your concerns into our ongoing quality management.

Thank you, Ann for your candid review of the property. I wish I had known of your concerns while you were still here. We certainly strive to address issues immediately. I normally clean and prepare each room myself and if not I always check them over. I have had several guests in that room since your family was here, and fortunately it appears that if the drain traps in the tub and the windows were missed before your stay, they are spotless now and I have discussed attention to detail with my staff and even started asking someone to look over the rooms after I clean them to ensure our standards are upheld. I also prepare the muffins and quiches for breakfasts and since we are so far from a store, we serve baskets of chips and other snacks. I did notice after you'd left that the refrigerator had somehow gotten unplugged causing the freezer to defrost over the quiche I had made. I'm sincerely sorry that happened and certainly would have made another one if I'd known. Since our bathrooms don't have windows I can only assume you're referring to the areas on the bathroom mirror that have been scratched and worn. I'm pleased to say that we have plans to upgrade many furnishings like the mirror and chair, which I did look over based on your comments, and unfortunately the marks are wear marks. A final note on the cleanliness, while we have to keep dogs to limit visits from bears they are not allowed in or near the guest rooms (in fact our 14 year old dog is the only one that even stays in the house) so I was surprise at there being odors in the room, but to be on the safe side I have had the carpets steam cleaned. Finally, it is our seclusion that appeals to most of our guests, but it certainly is not for everyone. I hope this review will highlight the fact that we are an hour from town and save someone else the frustration.

Robert, for some reason your rating just showed up on my dashboard, and I wanted to take a minute to thank you for your high rating. If possible I would love to know what you liked about your stay and what we can do to earn that last star on your next stay.