Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
5,0 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Un séjour inoubliable ! Un personnel au petit soin qui se rappel de vous et de vos demandes, une chambre impeccable et avec des très belles prestations
Le resort entier et similaire, des navettes de l hôtel payante permettent de se déplacer sur l île mais en vrai les repas sont plutôt dans les très bons restaurants de l hôtel, ils sont en revanche au pris parisien 😅
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Julien,Thank you for your thoughtful review! We’re thrilled to hear that you had an unforgettable stay and that our caring staff made a positive impact by remembering your requests. It’s wonderful to know that you found your room impeccable and enjoyed the services we offer.We appreciate your feedback regarding our dining prices. As a resort located on a remote island, we face unique challenges when it comes to sourcing high-quality food and beverages. Many of our ingredients must be imported and specially delivered, which does contribute to higher logistics costs. Despite this, we are committed to providing an exceptional dining experience that reflects the quality and care we put into our offerings.Thank you once again for your understanding and for sharing your experience. We look forward to welcoming you back for another memorable stay in the future!Best regards,The Management Team
par un voyageur
Exceptionnel
Publié le 21 déc. 2022 sur HotelsLes mots sont faibles pour décrire le niveau de qualité de cet hôtel. Magnifiques prestations en bordure d’une très jolie plage de sable blanc.
Les repas sont excellents et le petit-déjeuner très varié. Mais le plus fabuleux c’est la qualité du service, rarement vu une telle qualité même dans des palaces parisiens!
Merci au staff pour leurs sourires, gentillesse et leur professionnalisme.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Nathalie,Thank you so much for your incredible review! We are absolutely thrilled to hear that you found our hotel and services to be of such high quality. Your kind words about our magnificent location, excellent meals, and varied breakfast truly warm our hearts.We take great pride in our team's professionalism and dedication to providing exceptional service, and we’re delighted that their smiles and kindness made such a positive impact on your stay. Your comparison to Parisian palaces is incredibly flattering!Thank you once again for your feedback. We look forward to welcoming you back for another unforgettable experience!Best regards,The Management Team
par un voyageur
magique
Publié le 3 mars 2019 sur HotelsVoici un endroit magique.
villas sur la plage, sable blanc, personnel sympathique, petit déjeuner excellent.
la villa est grande et confortable. pas de fausses notes que ça soit dans les équipements, le confort.
je n’attribue pas la note maximale car à mon sens les extras sont sur-facturés. étant donné la situation de l’hotel, difficile de faire autrement que manger sur place et faire des activités avec l’hotel. résultat la note s’avere vraiment salée.
le transfert en bateau de l’hotel est même facturé, aller retour pour deux cela fait 160 dollars.... (pour avoir déjà séjourné sur d’autres îles, c’est la première fois qu’en je paye une telle somme !) la carte mériterait des plats moins cher, on a pas forcément envie de manger midi et soirs pour 80 dollars à deux .... d’autant plus que le service mériterait plus de professionnalisme.
malgré cela, notre séjour restera une excellence expérience.
Commentaires de Gestion de l’hôtel
4 mars 2019 par Narong, Gestion de l’hôtel
Thank for recently staying with our resort we appreciate of your feedback.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
great concept of small villas al overlooking the beach, extraordinary nice staff, special mention of the superb dining experiences. Jaime, the mexican chef in charge, outstanding
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Ricardo,Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the concept of our small villas overlooking the beach and that our extraordinary staff made such a positive impression during your stay.We especially appreciate your kind words about our dining experiences and will make sure to pass on your compliments to Jesus, our talented Mexican chef. His passion for culinary excellence truly enhances our guests' experience.We look forward to welcoming you back for another outstanding stay in the future!Best regards,The Management Team
par un voyageur de Portland
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Kai,Thank you for your wonderful feedback! We’re thrilled to hear that your stay was perfect at our amazing resort.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!Best regards,The Management Team
par un voyageur
Publié le 5 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Hirotaka,Thank you for your wonderful feedback! We’re thrilled to hear that your stay was perfect at our amazing resort.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!Best regards,The Management Team
par un voyageur
Publié le 16 avr. 2024 sur Expedia
Everything was perfect, except for the fact that my husband fell ill (we suspect food poisoning). The hotel has a nurse who assisted him and provided medication. I’d definitely go back in any case.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Maria,Thank you for your thoughtful review! We’re delighted to hear that everything was perfect during your stay, and we truly appreciate your understanding regarding your husband’s illness.We’re glad that our nurse was able to assist him and provide the necessary medication. Your well-being is our top priority, and we take any health concerns seriously.It’s wonderful to know that despite the circumstances, you would still consider returning. We look forward to welcoming you back for another exceptional stay, hopefully with a completely healthy and enjoyable experience!Best regards,The Management Team
par un voyageur
Publié le 1 mars 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Adrian,Thank you for your wonderful feedback! We’re thrilled to hear that your stay was perfect at our amazing resort.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional experience in the future!Best regards,The Management Team
par un voyageur de New York
Publié le 8 janv. 2024 sur Expedia
The resort is on an outstanding beach with the whitest sand and the clearest water. Sand flies are a problem but it can be managed. The property is beautiful even though the design/ambience is a bit outdated.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Elena,Thank you for your review! We’re delighted to hear that you enjoyed our outstanding beach with its white sand and clear water. Your appreciation for our beautiful property is greatly valued.We understand that sandflies can be a concern, and we want to assure you that we are taking many measures to ensure the comfort of our guests. Our team regularly treats the beach to manage their presence, and we provide complimentary repellent for added convenience.We also appreciate your feedback regarding the design and ambiance of the property. We are continuously exploring ways to enhance our guests' experience and will take your comments into consideration as we move forward.Thank you once again for your insights, and we hope to welcome you back for another enjoyable stay in the future!Best regards,The Management Team
par un voyageur
Publié le 5 janv. 2024 sur Expedia
The resort is unique in its own. An unique property with a 4 km pristine beach in front. The staff is really professional and welcoming and the area is extremely clean and calm.
There are, however, some aspects that might have been handled differently, such as:
- communication with the hosts: after having booked the property for the new year period, we have been told that there was a 'mandatory' NYE dinner at 150usd/person, without alcohol. We found the request quite shocking as a guest should be informed before making a reservation. Furthermore, there was no menu a' la carte for that price but a series of food station not in line with a 5 star hotel establishment.
The quality of the breakfast can also be improved with a better choice of gluten free options, that should be in line with the standards of a 5 star establishment.
Other points to improve:
- sustainability: use of plastic can be reduced, in line with new sustainability strategies of other similar hotels;
- property conditions: in some houses, thatch on the roofs is almost gone and need to be put again;
- looking for alternatives for energy generation: use of solar panels on houses' roofs can diminish the pressure of oil fuelled generators in the area.
Despite all this the staying was relaxing although I would not classify the resort as a '5 stars' if one compares it with other ones in the country or the region.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Mario, Gestion de l’hôtel
Dear Guillermo,Thank you for taking the time to share your detailed feedback regarding your stay with us. We’re delighted to hear that you found our resort unique, enjoyed the pristine beach, and appreciated the professionalism and warmth of our staff.We value your insights regarding the New Year’s Eve dinner. We apologize for any confusion surrounding the mandatory dinner and the communication prior to your reservation. Your feedback regarding the menu options and pricing will be taken into account as we review our offerings for special events. We aim to provide a memorable dining experience that reflects our commitment to excellence.We appreciate your suggestions for improvement, especially regarding gluten-free breakfast options, sustainability practices, property conditions, and energy generation alternatives. We are actively working towards reducing plastic use and enhancing our sustainability initiatives, as well as maintaining our property to the highest standards.Your thoughts are invaluable as we strive to provide a truly exceptional experience for all our guests. Thank you once again for your constructive feedback, and we hope to welcome you back for a more satisfying stay in the future!Best regards,The Management Team
