Avani+ Samui Resort Reviews

Dear Bo, We at Avani+ Samui wish to extend our sincerest apologies for the disappointments you faced during your recent visit, especially concerning the service provided by one of our team members, Palm.I truly appreciate the time you took to share your valuable feedback with us. It illuminates areas requiring my immediate attention and action.Understanding the details of your experience, it's clear that your interactions did not reflect the high standards we set for guest service and satisfaction.Recognizing that a language barrier may have contributed to the misunderstandings encountered, we see a critical opportunity for improvement. We will follow up with additional training and coaching of our service team members.These sessions will include role-playing scenarios that mirror real-life situations, ensuring our team can offer solutions and alternatives with compassion and efficiency should a guest's first choice not be available.We understand that choosing Avani+ Samui for a future stay requires faith in our promise of improvement and commitment to excellence. We earnestly hope you'll consider this opportunity, allowing us to demonstrate the beauty of our accommodations and the warmth and efficiency of our service. We pride ourselves on creating memorable experiences for our guests, and we fell short of this during your visit.Once again, we apologize for any inconvenience and disappointment caused.We look forward to welcoming you back and hope we will have the opportunity to provide you with the exceptional stay that every guest at Avani+ Samui deserves.Please do not hesitate to contact me directly for any future bookings, and I will make sure your stay is seamless and trouble-free. Warmest regards, and thank you again for your feedback.Stephan

Dear Darren,I am deeply saddened to read about your experience at the Avani+ Samui Resort. My sincere apologies for the inconvenience you faced during your stay with us.I want to assure you that this is truly an isolated case. We consistently receive positive feedback regarding our resort and are renowned for our impeccable service and the high quality of our cuisine. It's extremely disappointing to learn that we fell short during your visit.We are taking your feedback very seriously and will be investigating the issues you raised to ensure they don't recur. While I understand that words may not suffice, I genuinely hope you’ll give us another opportunity to prove that your experience does not reflect the high standards we uphold at Avani+ Samui Resort.Once again, I deeply apologize for the discomfort you experienced and appreciate your feedback, as it helps us to improve.Warmest regards,Stephan RohrerGeneral ManagerAvani+ Samui Resort

Dear Sergey, Thank you so much for your kind words! We're thrilled that our team, especially in the restaurant, made your experience memorable. It was a pleasure having you, and we hope to see you again soon.Best wishes, your Avani+ Samui Team

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Thank you for your feedback; we greatly appreciate it and look forward to welcoming you back.