Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 févr. 2020 sur Expedia
bon emplacement au calme, personnel agréable bien que certains parlent mal l'anglais. pas de café au petit déjeuner le premier matin. ménage des chambres pas nickel mais correct.
par un voyageur
Bel Hôtel
Publié le 31 mai 2018 sur ExpediaHôtel magnifique mais en pleins travaux situé dans une zone de Samui isolée , la piscine est magnifique par contre la plage laisse à désirer
Commentaires de Gestion de l’hôtel
7 juin 2018 par Cindy D, Gestion de l’hôtel
Bonjour Halim,
Merci pour votre recent sejour. Nous sommes ravis d'apprendre que vous avez passe un bon sejour. L'hotel est en cours de changement et nous construisons un nouveau restaurant de plage ainsi que des nouvelles villas, qui seront pretes pour debut 2019. Nous sommes desole pour la gene occasionee. Nous sommes aussi entrain de travailler avec les autorites maritime locales pour ameliorer la baie. Nous esperons avoir le plaisir de vous accueillir dans le future pour que vous puissiez profiter de tous ces changements.
Regards,
Cindy Delhomel
Resort Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Excellent experience. The staff were extremely kind and accommodating. They always made sure we felt at home and had what we needed. The resort itself is stunning. The rooms were gorgeous, and always very well kept by room service. The pools were always clean, and so was the beach infront. The restaurant was amazing, every meal was incredible. We cannot recommend the breakfast buffet enough! So so many options, and everything was so good. The only thing I would note is that the resort is not located in any major city. If you wanted the “city experience” it would take at least 35-45 minutes from the resort to get that. We loved it because it meant peace and quiet were we where, and free transportation is provided daily to Chewang and Lamui. The beach itself was not high enough to swim in while we were there, but with pools right there is was not a problem. Chewang also has a stunning beach. Overall, highly recommend!
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Your Avani+ Team, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 31 juill. 2024 sur Hotels
par un voyageur
Publié le 23 juin 2024 sur Hotels
par un voyageur
Publié le 23 avr. 2024 sur Expedia
par un voyageur
Publié le 3 avr. 2024 sur Expedia
Ok so overall stay was calm and relaxing however, it is located on the very other side from the airport so it takes about an hr to get here as well as the main CBD area such as Fisherman's village.
But if you are looking for smth quite and relaxing, this is the place to go. it felt very private and secluded but it does take a bit to get out of the resort area.
We stayed at private pool villa which was wonderful, I dont think I can stay anywhere without the pool but my pool didn't had a night light so it was a bit eerie at night.
But there is this one staff called 'Palm' and geez he made my experience from 5 stars to 3 stars. I asked him about the light, nothing happened. Ordered Pepperoni pizza but got Truffle pizza and I asked for noodles from the menu and he said its not available when I can see other people having it. I asked him two days in a row and he said no every time and when I asked other staff, they brooght it out right away. So I don't know if he had a problem with me but damn one staff can change your experience so bad.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Stephan / General Manager, Gestion de l’hôtel
Dear Bo, We at Avani+ Samui wish to extend our sincerest apologies for the disappointments you faced during your recent visit, especially concerning the service provided by one of our team members, Palm.I truly appreciate the time you took to share your valuable feedback with us. It illuminates areas requiring my immediate attention and action.Understanding the details of your experience, it's clear that your interactions did not reflect the high standards we set for guest service and satisfaction.Recognizing that a language barrier may have contributed to the misunderstandings encountered, we see a critical opportunity for improvement. We will follow up with additional training and coaching of our service team members.These sessions will include role-playing scenarios that mirror real-life situations, ensuring our team can offer solutions and alternatives with compassion and efficiency should a guest's first choice not be available.We understand that choosing Avani+ Samui for a future stay requires faith in our promise of improvement and commitment to excellence. We earnestly hope you'll consider this opportunity, allowing us to demonstrate the beauty of our accommodations and the warmth and efficiency of our service. We pride ourselves on creating memorable experiences for our guests, and we fell short of this during your visit.Once again, we apologize for any inconvenience and disappointment caused.We look forward to welcoming you back and hope we will have the opportunity to provide you with the exceptional stay that every guest at Avani+ Samui deserves.Please do not hesitate to contact me directly for any future bookings, and I will make sure your stay is seamless and trouble-free. Warmest regards, and thank you again for your feedback.Stephan
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Schönes Hotel, aber sehr weit außerhalb
Publié le 29 févr. 2024 sur HotelsTolles Hotel, aber in naher Umgebung ist sehr wenig los. Wenn man Ruhe sucht, perfekt. Ansonsten ist ein Scooter unbedingt erforderlich. Der Strand ist nicht besonders schön, weil dort viele Boote liegen. Zum schwimmen lädt das leider nicht ein.
par un voyageur
Amazing First Class Experience
Publié le 25 févr. 2024 sur HotelsThe room we had was beyond fantastic. The private plunge pool was an amazing surprise. The room was very large and amazingly clean. Fully stocked mini fridge carried us through the night as our stay coincided with Buddha Day and no alcohol could be served, but it was alreadybin the fridge so that was ok!
The staff were very helpful and courteous, even finding a dress my wife had mistakingly left and bringing it to us. If i am ever back on Koh Samui i would definitely stay here again.
