Avis Banyan Tree Samui

Dear M, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort as the destination for your holiday. I am thrilled to read that you found your pool villa to be comfortable and perfectly designed. It is great that you were able to enjoy the variety of complimentary marine activities on offer at our beach as well as to simply unwind amid the tranquil and private setting. Our culinary team works hard to provide a range of options across our dining outlets and I am delighted that you enjoyed the cuisine during your holiday! M, thank you once again for staying with us and it would be our pleasure to welcome you back in the future. With kind regards, Remko Kroesen General Manager

Dear Alexandre, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Edwin W,Thank you for choosing Banyan Tree Samui for your recent holiday to celebrate your anniversary as well as your birthday and for taking the time to share your feedback. I am delighted to read that you had a wonderful stay and that you found your pool villa to be the ideal location for rest and relaxation. Moreover, it is fantastic that you were able to explore our resort grounds on foot to soak in the natural surroundings.However, I regret to read of the drawbacks you have highlighted. It is unfortunate that the seafood did not align with your expectations. We strive to source locally-caught seafood when possible; however, all selections on our menu are not available in the waters surrounding Samui. Additionally, it is truly unfortunate that our team did not appropriately address your purpose of travel and to commemorate your special occasion with the bespoke timely touches for which we aim to deliver. For this, we apologize and regret that it detracted from the unforgettable experience you had anticipated.We recognize that incidents may arise among our guests during their stay, and it is our aim to rectify each and every one of those cases in order to turn guests around to be ambassadors of our brand. I have already shared your comments with our team for their acknowledgement and to take appropriate action in order to deliver an enhanced experience for our future guests.Edwin W, thank you for your stay with us. I hope that you will consider a visit to one of our sister properties around the world, and allow us the opportunity to hopefully reinstate your trust in Banyan Tree.With kind regards,Remko KroesenGeneral Manager

Dear Phil,Greetings from Banyan Tree Samui!Thank you for choosing our brand for your recent travels to Samui and for sharing your comments.From the comfort and privacy of your pool villa to the scenic views around the resort to the to the overall cleanliness of our resort grounds; I am delighted that these combined to create a memorable experience for you.Our dedicated team takes pride in looking after our guests, and we are pleased that you felt very well taken care of. I have already shared your feedback with your Villa Host and our entire team as motivation to continue delivering high standards of service, which is one of the trademarks of our brand. Phil, thank you once again for choosing our resort. As returning to our property is the highest compliment we can receive as a resort, we anticipate welcoming you back in the future and to deliver another memorable retreat to our Sanctuary for the Senses!With kind regards,Remko KroesenGeneral Manager