Avis Chawengburi Resort

Dear guest, Thank you for your comment. Please accept my sincerest apologies for the negative experiences you had with our guest service agent. I have investigated your case as soon as I received your comment. I realize that our agent was unhelpful in solving your issue. Your room has hot water only at the shower, but we also have other rooms with hot water both at the shower and at the sink. She should have changed the room for you. Her failure to do so has caused you a lot of inconveniences. About the broken ashtray, it is a routine practice that the room maid will inform guests regarding broken or missing items by putting a charge slip in the room. The reception staff will see if it is appropriate to charge the guest or not. We usually waive the charge in case of accident. However, I understand your even greater frustration when you saw the charge slip in your room. It seemed like we have let you down again and for that I  am very sorry. I have reviewed your case with the staff at the reception. They asked me to convey to you their sincere apology for all the unpleasant situation they have caused you. They did not intend to be rude. Each staff has different proficiency in English. This can make the situation even more frustrating. I would like you to know that we, at Chaweng Buri Resort,  care very much about our guests. As you travel a long distance to be at our place and you choose us to be your "home away from home", we must strive to do the best for you. I want to thank you for bringing this issue to our  attention. We always look for ways to better our service and your feedback is an invaluable part of that process. I'm going to hold a revision session with the staff, to make sure that the situation does not repeat itself. Sincerely, Sittiphan Trangkasombat Manager, Chaweng Buri Resort