Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de MARSEILLE
Publié le 11 déc. 2023 sur Expedia
Non prise en compte du statut VIP expédia. À l’inverse certaines zones premium du resort étaient privatisées pour un congrès. Nous étions donc en maillot de bain au bord de la piscine dévisagés par les congressistes en costume.
Ambiance peu propice à de vraies vacances.
Commentaires de Gestion de l’hôtel
25 déc. 2023 par Maya, Gestion de l’hôtel
Dear Florian,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Maya, Gestion de l’hôtel
Dear Loic,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
par un voyageur
Publié le 22 août 2023 sur Expedia
L'hôtel est magnifique, la piscine et ses canaux sont super agréables, le petit-déj très copieux, varié, et de grande qualité.
L'emplacement est fabuleux, dans une petite baie avec jolie plage de sable blanc, quasi privée car peu fréquentée.
L'emplacement est top, à 6 mn en scoot de Chaweng et de Fisherman's village.
Notre chambre premium était très bien, mais la prochaine fois on essaiera une Boat Suite, 100m² dans une réplique de bateau en bois sur 3 étages!
Le personnel hyper aimable, et l'intégration de l'hôtel près de la plage est parfaite, l'immense cour intérieure est comme un parc naturel avec une nature luxuriante.
La déco est classe et chic sans tape à l'oeil. Animations sympas (dîner Thaï, soirée barbecue, pool party). Le bar/resto de la plage est très bon, quoique un peu cher. L'upgrade vers "The Level" est intéressant car on accède au ptit déj en rooftop au dessus de la plage, plus collations toute la journée et cocktails canapés le soir. Très sympa.
Excursions à Pig Island et Ang Tong national Park très bien, mais un peu chères.
Location de scooter bien, prix corrects (12,50€/j).
Bref on a passé 10 jours de rêve, pas de critiques sauf quelques détails mineurs, on recommande chaudement. On reviendra pour les Boat Suites
Commentaires de Gestion de l’hôtel
27 août 2023 par Maya, Gestion de l’hôtel
Dear Jean Michel,Thank you very much for sharing your stay experiences at Melia Koh Samui. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues. Your gracious comment about our team is received with sincere appreciation as it is always rewarding to receive such encouraging words, and it helps to motivate our staff to strive for its best. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive
par un voyageur
Publié le 22 mars 2023 sur Expedia
Etablissement de tres grande classe, personnel aux petits soins du matin au soir, tres bien situé. Properete et équipements au top. Recommandé 1000 fois.
Commentaires de Gestion de l’hôtel
22 mars 2023 par Jarodfah Sivayathorn Guest Experience Manager, Gestion de l’hôtel
Dear Renaud,Thank you very much for providing us feedback on a day visit experience at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and services,Comment as your and the highest rating you are giving us encourages our team to keep continuing excellent service. as they will be thrilled to learn that they have achieved your overall satisfaction.My team and I are looking forward to welcoming you back to Melia Koh Samui in the very soon future.Warmest regards,Jarodfah SivayathornGuest Experience Manager
par un voyageur
la perfection
Publié le 20 mars 2021 sur HotelsHotel parfait en tout point.
Commentaires de Gestion de l’hôtel
21 mars 2021 par Kraisorn Chaichana , Gestion de l’hôtel
Dear Hervé,
Thank you very much for your feedback about Melia Koh Samui.
Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.
We, entire team look forward to welcoming you back to our hotel.
Warm regards,
Kraisorn Chaichana
Guest Experience Manager
par un voyageur
Publié le 26 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Maya, Gestion de l’hôtel
Dear Gil,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
par un voyageur
Publié le 24 mars 2024 sur Expedia
Unique hotel with nice facilites and pool. Boat suite had an amazing bathroom but not the most practical room. Unfortunately was let down by the service. Had an issue with our booking which front desk were unhelpful with and couldn't resolve. Lots of other 5 stars on the island that are just as nice and with much better service.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Maya, Gestion de l’hôtel
Dear Rohan,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our unique hotel, our excellent facilities, and our stunning pool. We are especially thrilled that you found the boat suite's bathroom to be amazing.However, we are truly sorry to learn about the challenges you experienced with our service during your stay. It is disheartening to hear that the front desk was unable to efficiently resolve the issue with your booking and provide the level of assistance you expected. We take your comments seriously and will address them with our team to ensure that we deliver a consistently high level of service to all our guests. We understand that there are many choices for accommodations on the island, and we truly appreciate your feedback as it helps us improve.Should you decide to give us another opportunity in the future, we would be honored to welcome you back and provide you with the exceptional experience that you deserve.Thank you once again for sharing your thoughts with us. We hope to have the chance to regain your trust and exceed your expectations in the future. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Maya, Gestion de l’hôtel
Dear Joanna,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
par un voyageur
8 nätter på Koh Samui
Publié le 15 mars 2024 sur HotelsDetta är inte ett hotell för par utan främst för barnfamiljer. Poolen är inte svalkande utan ljummen och fullproppat av människor. Vår första dag här gick jag ner kl 9 på morgonen till stranden och varenda solstol på stranden var paxad. Ingen semester för mig att behöva ställa klockan varje morgon för att kunna vara på stranden.
Vi hyrde moped och åkte till andra stränder/hotell varje dag. Ta ett hotell nära fishermans village dit man ändå vill ta sig varje kväll då det är SÅ mysigt och många restauranger att välja på.
Vi utnyttjade inget på hotellet förutom rum + frukost. Fräscha o fina rum samt stor och bra frukostbuffé. Servicen på hotellet är bra.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Maya, Gestion de l’hôtel
Dear Ronja,Thank you for providing us with valuable feedback about your recent stay at our hotel. We truly appreciate your insights and perspective, as they help us continuously improve our services and offerings.We apologize if your experience did not meet your expectations, especially regarding the atmosphere and suitability of our hotel for couples. We understand that our focus on families with children may not have aligned with your preferences for a more tranquil and adult-oriented environment.It is wonderful to hear that you found our rooms fresh and comfortable, and that you enjoyed our extensive breakfast buffet. We take pride in providing a high standard of service, and we are delighted that you found our team to be attentive and accommodating.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more tailored and satisfying experience.Warmest regards, Supawadee Pudkhao Senior Guest Experience Executive
par un voyageur
Publié le 4 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Maya, Gestion de l’hôtel
Dear Jody,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
