Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mick, Gestion de l’hôtel
Thank you Tammy for taking the time to review our property, we are sorry you were not satisfied with your stay, and hopefully after our remodel is complete we can have the oppurtunity to show you a refined guest experience.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Mick, Gestion de l’hôtel
Thank you for leaving a review James, we are always trying to improve and refine our skills as a property and insight from guests is a cornerstone of that!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
It was a very bad place to stay my husband has photos if you want to see them nothing works it is falling down sideways are all broken if had not been so tryed we would have went somewhere where else they need the health department there
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Customer service was great.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you so much for your fantastic review! We're thrilled to hear that you had a perfect experience with us. Your kind words and high rating mean a lot to our team. We look forward to welcoming you back and providing another 10 out of 10 stay!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
They do not turn on their outdoor sign at night so the hotel is hard to find. Probably for good reason because the hotel should be torn down. Carpets are stained, walls are dirty. There is nothing nice about this hotel.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for your feedback. I’m really sorry to hear about your experience and the issues you encountered. We’re currently working on improvements to address concerns like the ones you mentioned. Your input is invaluable in helping us make necessary changes. If you have any more details or would like to discuss this further, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.
par un voyageur
Hotel Under Renovations
Publié le 5 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for taking the time to tell us about your stay. We hope to serve you better in the future.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you so much for your fantastic review! We're thrilled to hear that you had a good experience with us. Your kind words and high rating mean a lot to our team. We look forward to welcoming you back and providing a better stay.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
My guess is is in a bad location didn't feel safe property was fairly clean room was okay staff was friendly but I wouldn't stay there again
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for sharing your feedback. I'm glad to hear you found the staff friendly and the property fairly clean. However, I'm sorry to learn that the location and overall experience didn't meet your expectations. Your safety and comfort are our top priorities, and your comments will help us improve. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out directly. Thank you again for your review.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
clean and simple breakfast
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for the positive review! We're delighted to hear you found the property clean and appreciated the simplicity of our breakfast. We’re always striving to make our guests' stays as enjoyable as possible. If you have any suggestions on how we might earn that fifth star from you, we’d love to hear them. We hope to welcome you back soon!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The outside looks very dated, paint is peeling off building, and there isn’t a typical door arch for if it’s raining. Just a door that’s flush against the building. I wasn’t even sure the place was open. But sometimes the outside is misleading.
Going inside, They had modernized the desk area, which made me feel better about the booking. Person at desk was friendly. First issue: no elevator at the entrance. I had to take luggage up two flights of stairs, and they were painted brown, an obvious safety hazard if you can’t see well in the dark. Person at desk said there was an elevator at the back of the hotel.
The room I was given looked good at first, they’d modernized the sink and furniture, but the tub metal fixture was rusty. The tub itself had standing water in it and wasn’t draining. I went down the long stairs and asked for another room. Person at desk was friendly and got me another without issue.
Second room was better, no rusty tub metal, furnishings were new looking. TV was on when I got there, and I got the remote to shut it off. It kept turning back on until I felt underneath the TV and turned it off manually: minor. Bed was much more firm than expected, but after over 700 miles, it didn’t bother me. It was smoke free as advertised, and bedding was clean.
The free breakfast is very spartan, nothing made fresh. I saw cereal, juice, a waffle machine, toast / bagels and yogurt. Two yogurts and an orange juice were good enough for me.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kim, Gestion de l’hôtel
Thank you for taking the time to provide such detailed feedback. I’m sorry to hear that your experience didn’t fully meet your expectations. We’re working on updates to improve the exterior appearance and address some of the concerns you mentioned.I'm glad that the modernized desk area and the friendliness of our staff made a positive impression. However, I’m sorry to hear about the issues with the elevator and the initial room conditions. It’s great to know that we were able to provide a better room for you, but I understand that the inconvenience should have been avoided.Your feedback about the breakfast options is also appreciated, and we’ll take it into consideration as we work to enhance our offerings.Thank you again for your constructive comments. We value your input and hope to have the chance to provide a better experience in the future.
