Note fondée sur 721 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel d’exception
Publié le 12 oct. 2023 sur HotelsMerveilleux séjour avec un personnel extrêmement prévenant, attentionné et serviable. Tout était parfait de l’accueil au départ en passant par le séjour. Tout le personnel est au petit soin et c’est très agréable.
Commentaires de Gestion de l’hôtel
13 oct. 2023 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for taking out valuable time to write this review. It is most kind of you to share your experience with other guests on Expedia. I am so happy to know that the team lived up to your expectations from the moment of your arrival until your departure and that together we created wonderful memories for you to take back with you. Thank you for your generous appreciation for the team. I have shared your sentiments with them. It is well travelled and discerning guests like you who lend stature to our hotel and enable us to deliver Service Par excellence to all our guests. We value your sentiments and patronage. My team and I look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager
par un voyageur
Publié le 16 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager
par un voyageur
Hôtel d’exception et service au top
Publié le 15 sept. 2023 sur HotelsAlors, par où commencer, parce qu’il tellement de choses positives à dire sur cet hôtel…
Pour un 5 étoiles, je m’attendais à un service de qualité mais là dès l’arrivée je suis obligé d’employer des superlatifs pour qualifier cet établissement. Je ne m’attendais pas à recevoir autant d’attention, car le personnel, du manager qui nous reçoit au personnel de ménage, on sent que tout ce monde est formé pour donner une priorité au bien-être des clients, c’est juste incroyable ! Pour donner un exemple, je confiais à la réception lors d’une conversation que mon épouse avait pris froid à cause du temps actuel en Inde (et l’usage obligé de la climatisation). 30 minutes plus tard un grog délicieux accompagné de miel anglais nous était livré en chambre.
Second exemple, nous réservons une table pour dîner un soir dans l’un des deux restaurants de l’hôtel (dont un est thaïlandais, parfaitement délicieux et somptueusement décoré avec charme et luxe), mon épouse étant encore souffrante demande s’il est possible de préparer pour elle quelques chose qui ne soit pas épicé. 10 minutes plus tard nous sommes de retour en chambre, et c’est le chef de cuisine en personne qui se déplace et vient frapper à la porte pour prendre connaissance des goûts et des besoins personnels de mon épouse afin de préparer au mieux le repas du soir, et ce dîner fut inoubliable avec en prime un cadeau réservé à mon épouse de la part du chef.
Inutile de parler de propreté ou de confort, tout est juste parfait !
Commentaires de Gestion de l’hôtel
21 sept. 2023 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for taking sparing valuable time to write this review and share your experience with other guests. I am elated to know that the team lived up to your expectations and to our promise of service excellence through personalized yet unobtrusive service from the heart. We firmly believe that people are our key assets and should be nurtured and I am fortunate to have a dedicated team who go the extra mile to create lifelong bonds and lasting memories for our guests. I am so happy to know that they delivered a memorable stay. Thank you for your generous appreciation for each of them. I have shared your sentiments with the entire team. Thank you also for appreciating the hotel and its grandeur. It is well travelled and discerning guests like you that lend stature to our hotel and enable us to deliver Service Par excellence to all our guests. We value your patronage and my team and I look forward to welcome you back to The Oberoi Grand. We remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager
par un voyageur
PARFAIT !
Publié le 12 août 2023 sur HotelsService exceptionnel
Localisation excellente
Séjour tout simplement parfait et unique
Commentaires de Gestion de l’hôtel
14 août 2023 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence in terms of the central location, guest room comfort, amenities, food and personalized service. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager
par un voyageur
Publié le 8 déc. 2022 sur Expedia
Oberoi Grand is a grand hotel, a great one. Nothing more to say! Beautiful, classy, comfortable, it was peaceful to come back inside of the hotel to escape the noisy and crowded Kolkata. Best choice I made.
Commentaires de Gestion de l’hôtel
8 déc. 2022 par sumit, Gestion de l’hôtel
Dear Mr. Top, Thank you for choosing The Oberoi Grand, Kolkata. It has been an absolute pleasure to have you stay with us. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for appreciating our people, their warm personalized service and the central location of the hotel. Indeed it is an oasis in the business hub of the city. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, Hotel Manager.
par un voyageur
Publié le 27 août 2022 sur Hotels
Très bien situé.A proximité de tout. Très propre. Le personnel est un peu jeune et inexpérimenté ce qui cause des désagréments.
Un très bel hôtel avec une piscine magnifique. Très reposant.
Commentaires de Gestion de l’hôtel
29 août 2022 par sumit, Gestion de l’hôtel
Dear Mr. Baurain, Thank you for choosing The Oberoi Grand Kolkata and for giving us the opportunity to serve you. I am delighted to know that you loved the central location of the hotel with close proximity to everything. Thank you also for highlighting that you liked the cleanliness across the hotel and our palm-fringed swimming pool surrounded by a quadrant garden – indeed it is an oasis in the heart of the city. I have taken note of your feedback regarding the team and I apologize for any inconvenience caused to you. Please be rest assured that we will train the team on aspects of quality, maturity, professionalism and sensitivity with an eye for detail so that we get the basics right the first time to ensure a memorable stay and create guest delight. Feedback is important as it allows us to strive for higher levels of service excellence. We value your patronage and look forward to welcome you back some time soon. The team and I remain at your disposal always. Best regards, Mayan Dhawan, Hotel Manager.
par un voyageur
Kolkata oasis
Publié le 12 janv. 2020 sur HotelsFrom arrival to departure all was great.
Room service excessively priced.
Commentaires de Gestion de l’hôtel
15 janv. 2020 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at The Oberoi Grand. We appreciate the time taken to write this review on Expedia and share your experience. I am glad you had a comfortable stay and enjoyed our warm and gracious hospitality. I have also noted your feedback regarding pricing and whilst we appreciate your feedback which would help us benchmark our services in the future, please be rest assured that our room service prices are in line with other luxury hotels of our repute in the city. We deeply value your patronage and would love to welcome you back again. I remain at your disposal always. Best Wishes, Sumit Joshi, General Manager.
par un voyageur
Publié le 4 nov. 2019 sur Expedia
L'ensemble du personnel, très attentionné et très agréable
Commentaires de Gestion de l’hôtel
5 nov. 2019 par sum, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at The Oberoi Grand. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Motivation from our guests is what keeps us wanting to give our best and all of us so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Sumit Joshi, General Manager.
par un voyageur
Oberoi Grand Kolkata
Publié le 8 août 2019 sur HotelsLe plus bel hôtel à Calcutta et construits par les Britanniques, une vraie Histoire ! Idéalement placé... Allàt à Calcutta depuis maintenant 15 ans pour les affaires Je descent toujours dans ce superbe Palace
Commentaires de Gestion de l’hôtel
9 août 2019 par sumit, Gestion de l’hôtel
Dear Guest, Thank you for always choosing to stay at The Oberoi Grand. We appreciate your most valued patronage and sentiments. Thank you for taking the time to write this review on Expedia and share your experience. We are happy to know that you had a comfortable stay and that we were able to live up to your expectations. Thank you also for your generous appreciation of the hotel. This is your home and all of us look forward to welcome you back. With best regards, Yours sincerely, Sumit Joshi General Manager.
par un voyageur
Royal! Une escale magique à Kolkata!
Publié le 9 avr. 2019 sur HotelsMagnifique ! Dans une ville fascinante un hôtel au charme surrané mais avec tout le comfort et un personnel aux petits soins !
Commentaires de Gestion de l’hôtel
11 avr. 2019 par sum, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at The Oberoi Grand, Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. I am glad you had a comfortable stay and that we were able to live up to your expectations in terms of comfort, food and service. Thank you for highlighting that you loved the grandeur of the hotel, its rich Victorian architecture and the warm and gracious hospitality. I have taken the liberty of sharing your generous comments with my team. We deeply value your patronage and all of us look forward to welcome you back to your home in Kolkata. I remain at your disposal always. With best regards, Yours sincerely, Sumit Joshi General Manager.
