Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
I like the view
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your rating and feedback!We're delighted to know that you consider us a good and highly rated hotel.The combination of a beautiful view and scenic location seems to have made your stay truly enjoyable.We look forward to welcoming you back for another peaceful and enjoyable stay.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 9 oct. 2024 sur Expedia
good customer service. only downside is you need to book taxi thru hotel front desk to go out. Hotel charge 3X for the taxi fair.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your feedback!It's great to hear that you had good customer service! However, it's unfortunate that the taxi booking process through the hotel front desk comes with such a high markup.That can be frustrating, especially when transportation costs are significantly higher than expected.Hopefully, the rest of your stay was pleasant despite this downside.We look forward to welcoming you back for another peaceful and enjoyable stay.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The bathrooms smelled, dirty and old. This is not a 5 start resort. This place is nasty to stay. The smell was awful. I asked to speak to manager and he never came to talk. The staff were clueless
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your feedback!I'm sorry to hear about your disappointing experience.It must have been incredibly frustrating to deal with the unpleasant smells and poor bathroom conditions, especially at a place that markets itself as a 5-star resort.The lack of management response and staff awareness must have made things even worse.Your feedback about the cleanliness and service issues is valuable, and I hope the resort takes action to improve.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Food was average, same option for everyday
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your feedback!It's unfortunate that the food options during your stay felt repetitive and average.A bit more variety in the daily menu could definitely enhance the dining experience, especially during an extended stay.Hopefully, other aspects of your visit were more enjoyable!Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The above ratings speak for itself. This was a very disappointing stay. Arrived late and my room smelled like the septic system was leaking. I asked the hotel to fix it but unfortunately had to ask every day for my 6 day stay. I didn’t get hot water in my shower and had to repeatedly ask to get this fixed but no luck. The front desk offered to put me and my group in different rooms but ended up smaller rooms with same smell.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your feedback!It’s disappointing to hear about your experience, especially given the expectations one would have for such a stay.Having to deal with a persistent odor and lack of hot water throughout a six-day stay is frustrating.It’s unfortunate that despite repeated requests, the issues were not adequately addressed.The fact that the alternative rooms provided also had the same issue only adds to the dissatisfaction.Thank you for sharing your honest feedback.It's important for the hotel to take these matters seriously and make necessary improvements.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
The pick of Kollam
Publié le 2 sept. 2024 sur HotelsGreat staff. High tea was a surprise and the buffet breakfast superb
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your rating and feedback!It sounds like you had a delightful experience, especially with the attentive staff and enjoyable meals!We look forward to welcoming you back for another peaceful and enjoyable stay.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Excellent staff and facility . Would love to visit again .
Commentaires de Gestion de l’hôtel
1 août 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your positive feedback!We're thrilled to hear that you found our staff and facilities excellent.We look forward to welcoming you back for another wonderful stay.Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your enthusiastic rating!We're thrilled to hear that you enjoyed our hotel and service.We look forward to welcoming you back for another awesome stay!Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Awesome stay
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your enthusiastic feedback!We're thrilled to hear that you enjoyed our hotel and service.We look forward to welcoming you back for another awesome stay!Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Good place to stay. Nice views.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Mr. Sam K Philip, Gestion de l’hôtel
Dear Guest,Namaste!Thank you for your time to rate us and sharing your feedback!We're glad to hear that you enjoyed your stay and appreciated the nice views.We look forward to welcoming you back for another awesome stay!Warm Regards,Mr. Sam K PhilipGeneral ManagerThe Leela Ashtamudi-A Raviz Hotel
