Note fondée sur 286 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Dead and live Roach and insects on my bed, wish I was being melodramatic….or lying. But why is there AC only in one room and stains on the sheet
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Takara Lagundino , Gestion de l’hôtel
Aloha Hayley, We are very sorry to hear about the issues with insects and room conditions. This is not the standard we strive to uphold. Your feedback will be shared with our team to ensure these problems are addressed. We appreciate your patience and understanding. With Aloha, Takara Lagundino General Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Place was equipped with the minimum
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Takara Lagundino , Gestion de l’hôtel
Dear Alexander, Thank you for your feedback. We regret that the room did not meet your expectations. Your comments will help us in our efforts to improve our facilities. We appreciate your understanding and hope to provide a better experience in the future. With Aloha, Takara Lagundino General Manager
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Decent place, good for the price.
Publié le 24 juin 2024 sur HotelsThe room is decent and has a pretty view with good location, but there is no AC, only ceiling fans. It is decently outdated and did have a slight mildew smell. It wasn’t terrible and I would stay again for the cheap price, but if you are looking for something for more than 2 people, I wouldn’t recommend as it will get hot very fast in the room.
par un voyageur
Publié le 16 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 mai 2024 par Takara Lagundino, Gestion de l’hôtel
Aloha Don, Mahalo for taking the time to rate your stay at Aston at Poipu Kai. If you have any additional feedback you’d like to share, we would love to hear from you.With Aloha,Takara LagundinoHotel Manager
par un voyageur
Publié le 25 avr. 2024 sur Expedia
I read a lot of the reviews prior to staying here and was a bit worried about what we would encounter on our trip. Needless to say, this place is an absolute steal for the price you pay. Clean, safe, close to the beach - what more can you ask for? Some people have claimed that their place was outdated but ours was quite nice. This may be due to the luck of the draw since each unit is owned by someone different and there is a lot of variation in what you’ll end up with. As for us, we couldn’t be happier with our stay.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Aston Poipu Kai, Gestion de l’hôtel
Aloha Matthew, Thank you for your feedback. We are very glad to hear you enjoyed your stay with us. We hope to host you again in the near future. Mahalo!
par un voyageur
Beware hidden fees
Publié le 3 avr. 2024 sur HotelsUnit was spacious and clean. Quite unhappy with the way hotels.com presents the nightly rate, the cleaning fee + resort fee cost more than the advertised room rate (greater than $300 extra). Read the fine print!
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Takara Lagundino, Gestion de l’hôtel
Aloha Shirley, Mahalo for the candid feedback. Our additional daily fee is listed on our website and you can view it here: https://www.aquaaston.com/hotels/aston-at-poipu-kai/amenities. We apologize for the shortcomings that made your stay an unpleasant one. We have forwarded your feedback to our team. With Aloha,Takara LagundinoHotel Manager
par un voyageur de RENO
Publié le 6 févr. 2024 sur Expedia
Expedia photos are VERY deceiving! Photos showed beautiful updated and remodeled units. We ended up with a unit that hadn't been updated since the 70's. Lumpy dirty carpet in the bedrooms. Mold and mildew in the bathrooms. Ceiling fans with broken chains and dirt buildup on blades. Unpainted Patched holes in the wall above sliding glass door. Old fixtures and furniture. Tub faucet leaks. Rusty beach chairs, no umbrella. We paid a cleaning fee upfront yet I was picking up dead bugs in the bathroom and wiping everything off in the kitchen. Rusty refrigerator. Old fashioned keys that stick instead of keyless entry. We paid TOP dollar for a unit that needs to be completely remodeled. VERY deceptive marketing. We should be refunded something since we reserved an updated unit and paid for one but didn't receive one. Paid 3k for the week. The grounds were beautiful and well kept and all the other units that had doors open were very nice. Location is perfect. They just gave us the bottom of the barrel with the oldest and most run down unit!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Takara Lagundino, Gestion de l’hôtel
Aloha Jamie, We sincerely apologize for the shortcomings you encountered during your visit. It’s our goal to provide guests with clean and comfortable accommodations to enjoy during their getaways, and we’re sorry your experience differed from this. We value your detailed comments and will pass them along to our team for review. With Aloha,Takara LagundinoHotel Manager
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Place was on the road, noisy
Nothing in kitchen not even salt and pepper
Not even enough coffee and creamer
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Takara Lagundino, Gestion de l’hôtel
Aloha Alka, Mahalo for reviewing our hotel. It’s disheartening to know that your experience was anything less than exceptional and we apologize for it. We’d make sure to share these valuable insights with our team so that improvements can be made. With Aloha,Takara LagundinoHotel Manager
par un voyageur
Publié le 15 janv. 2024 sur Hotels
