Note fondée sur 130 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024 sur Wotif
Excellent location to enjoy Poipu area, easily walkable to beach ( uphill return). We needed to keep front door open to get cool breeze into apartment. Would have appreciated aircon, however did know in advance that there wasn’t any. Property is well maintained including the pool and spa. Enjoy watching turtles in the surf! Would stay again.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Castle Vacation Rental Hawaii Team, Gestion de l’hôtel
Mahalo for your wonderful review! We’re so glad to hear you enjoyed the great location and had a chance to explore the beautiful Poipu area. We’d love to welcome you back for another stay!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We enjoyed the condo it is spacious, but it was really hot. If there was a security screen front door to open the air could come through with the sliders open. The kitchen window and the first bedrooms windows did not open. There are no fans in the bathrooms. The sliders were difficult to lock but there are dowels to place in the door tracks for security.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par Castle Vacation Rental Hawaii Team, Gestion de l’hôtel
Thank you for sharing your feedback with us! We’re so glad you enjoyed the spacious condo and that it met your needs overall. We appreciate your suggestions about the security screen door and window openings – those are great ideas, and we’ll definitely pass them along to our team for future improvements.Mahalo again for staying with us, and we hope to welcome you back soon!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Castle Vacation Rental Hawaii Management , Gestion de l’hôtel
Mahalo for letting us know about your stay!
par un voyageur
Publié le 25 juin 2024 sur Expedia
We stayed here for a week in an upper unit with an ocean view.(2204) It was so lovely to wake up and sit on the porch with such a nice view. Everything was easy from check in to check out. The pool was nice for an afternoon swim. It was very windy while we were there so that accounted for the comfortability in the space without air conditioning. Plus the fans in each room. The kitchen had a coffee maker, blender and lots of containers for our leftover foods when cooking at home. All in all I would stay here again.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Castle Vacation Rental Hawaii Management , Gestion de l’hôtel
Aloha! Mahalo for your wonderful review! We're thrilled to hear you enjoyed your week in the upper unit with that beautiful ocean view. It sounds like you had a relaxing time on the porch and found everything convenient, from check-in to check-out. We're glad the fans and breezy weather kept you comfortable, and that the kitchen amenities were useful. We can't wait to welcome you back for another stay!
par un voyageur
Publié le 14 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Kahea, Gestion de l’hôtel
Thank you for choosing us for accommodation. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Castle Resorts & Hotels Makahuena at Po'ipu in the future. Stay well and take care. Mahalo,Kahea
par un voyageur
Publié le 18 mars 2024
This condo is a pleasant short walk to beach access.
Good snorkeling nearby. Turtles and monk seals on the beach every day. Many come in for overnight resting.
The condo we stayed in is managed by another resort down the road. They were very responsive to our needs.
Ie: providing 2 more folding chairs for the patio, a pair of scissors, and rods to place in sliding doors and windows to secure at night. (As we were on the ground floor) But, most windows were difficult to open.
Unfortunately, kitchen lacked adequate cookware, unless you like Teflon. Glassware mostly old and funky. The kitchen cupboard doors stick badly and are soiled at areas used to open them. Bathroom exhaust fan was not working. Light in laundry not working. The TV was small and poor sound due to location, no streaming service available.
These issues cannot be addressed to the managers of the condo, as they fall onto “the owners” responsibility to correct. How to contact.’the owner’ is not clear….?
The ceiling fans were spot on tho for keeping us comfortable 👍 and the pool and hot tub wonderful 😊
Commentaires de Gestion de l’hôtel
26 mars 2024 par Kahea, Gestion de l’hôtel
Aloha Lynmari, Thank you so much for taking the time share feedback of your recent stay. We are happy that we were able to provide a few other items requested and will be reviewing with housekeeping and maintenance the items you mention in here that was not up to expectation. We are happy to hear that the ceiling fans for cooling the unit was enough for you folks and the pool/hot tub. We hope to welcome you all back again in the future with a more positive experience. Take care and have a Happy Easter! Mahalo,Kahea
par un voyageur
Publié le 4 mars 2024 sur Expedia
great place with plenty of room for the family and the view of the oceans and sunrise from the unit was great.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Kahea, Gestion de l’hôtel
Aloha Ora, Thank you for taking the time to leave a review of your recent stay with Castle Resorts & Hotels Makahuena at Po'ipu. We hope the wedding went well! We hope to welcome you and the Ohana back again in the future. Stay well and take care!Mahalo,Kahea
par un voyageur
Publié le 12 déc. 2023 sur Expedia
After reading some previous renters stories, our family was concerned for maintenance and noise issues. As well as condo cleanliness, and other issues. We contacted staff who were great with communication regarding our concerns. They answered all our questions. We arrived and everything that was stated on our booking page more than met our expectations. Our ocean view condo was amazing and we made a trip of a lifetime! We will definitely rebook in the future, mahalo!
par un voyageur de Lathrop
Publié le 20 nov. 2023 sur Expedia
The condo was close to the beach. You have to walk about 15 mins. The bed was a little hard, no AC and they didn’t have any spices in the kitchen which I felt was standard amenity. The cost for groceries is already high so any little thing left for use would have been great. With no AC, the master bedroom was left pretty hot at all times.
Commentaires de Gestion de l’hôtel
24 nov. 2023 par kahea, Gestion de l’hôtel
Aloha Esther, Thank you for taking the time to provide valuable feedback about your recent experience with us. Weapologize that your experience was less than ideal, and will be sharing this with our upper management as well as the owner. We hope you and the Ohana had a wonderful Thanksgiving and we hope you‘ll give us another chance to prove ourselves. Take care and Happy Holiday's. Mahalo,Kahea
par un voyageur
Publié le 20 sept. 2023 sur Expedia
Construction starts at 6am weekdays and weekends. Dirt and dust everywhere and washer/dryer broken can’t even go on the balcony to enjoy the construction aka ocean views. Not sure why it wasn’t included information when we booked. It was a huge disappointment.
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Kahea, Gestion de l’hôtel
Aloha Anne Marie, We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide a comfortable experience. Unfortunately, the work that takes place on the neighboring property is not communicated to us, and the work that took place on property was not communicated to us. We try to provide an advance notice as much as possible but struggle with follow ups to the properties association managing company. I am working with our corporate office on communication of what's taking place on and next to the Makahuena. We hope our staff here did what they could to help make your stay a little more comfortable and that you give us another opportunity to welcome you back in the future. Take care. Mahalo,Kahea
