Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Paradise
Publié le 1 sept. 2024 sur HomeAwayWe really enjoyed this beautiful property, it was fully equipped and really made us feel like we were home. Location is great. Thank you for having us!
par un voyageur de Harrisburg, PA, USA
Great stay near Poipu Beach
Publié le 31 juill. 2024 sur HomeAwaypar un voyageur
Sunny Stay
Publié le 21 mai 2024 sur HomeAwayThis property has everything you need! Beach chairs, wagon, all kitchen stuff, clean beautiful just like pictures 😍 great location for us was here for my niece’s wedding everything was wonderful
par un voyageur
Great location for a family vacation!
Publié le 7 févr. 2024 sur HomeAwayWe thoroughly enjoyed our stay at this lovely, spacious condo!
par un voyageur
Wonderful unit
Publié le 27 janv. 2024 sur HomeAwayOur family enjoyed a lovely stay. We actually had a family reunion and rented 5 units. We were all pleased and plan to return. Our unit was very well stocked and a lovely lanai.
par un voyageur
Great place to stay.
Publié le 20 déc. 2023 sur HomeAwayWe enjoyed our stay. There was plenty of room for hanging out together.
par un voyageur
Very Nice
Publié le 29 nov. 2023 sur HomeAwayThis place was very nice for our family of 6 adults. The bedroom with the queen size bed did not have a dresser. The only thing else is the downstairs neighbor was a little demanding on being quiet, even walking around the unit. She stated that their were very bad acoustics and she hears everything.
However overall the place was very nice and very comfortable for all of us.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hello, Sue. Thank you for your review, and we apologize for not having a dresser in one of our bedrooms. We also apologize for the neighbor downstairs. Again, we apologize for the impact this had on your visit, and we appreciate this feedback as a means to continually improve. We do hope for another opportunity to better impress you next time.
par un voyageur
wunderschön
Publié le 19 nov. 2023 sur HomeAwayAlles war perfekt !
par un voyageur de Albany, Oregon
Never stay at a VACASA-managed property!
Publié le 6 nov. 2023 sur HomeAwayOur stay at the VACASA-managed property on Kauai was fraught with problems from the beginning. Firstly, when attempting to enter the unit with a code they texted me didn't work. Checking my e-mail I found two separate messages with two different codes, neither of them worked. I called their 800 number and talked to someone who gave me 3 different codes, with the last one finally admitting us. Secondly, the master bathroom floor had dirt all around the baseboard and hairs on the floor. Plus, the exhaust fan timer switch was broken. Then the TV would not receive all the channels! After calling VACASA again, they sent a guy out to repair the switch and help with the TV. He was a great guy and quite helpful. He had to replace the timer with a switch because the local hardware store didn't have one. He also called Spectrum Cable and discovered that a previous guest had messed-up the cable box settings, which he straightened out. Midway into our stay we were running out of laundry detergent and trash bags. When I texted VACASA they told me "We give you a starter supply. More is up to the guest." So what is my cleaning deposit for??? Every other unit we've stayed in at Pili Mai (NOT VACASA-managed!) has always provided adequate supplies. As we were leving the unit one day we bumped into the lady who does the inspections on the units post-checkout. She was very nice as she listened to our woes and even gave us some laundry pods! Wil NEVER STAY AT A VACASA-MANAGED UNIT!!!
Commentaires de Gestion de l’hôtel
21 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de sHertogenbosch
Publié le 12 août 2023 sur Expedia
Very nice apartment, lots of room, big beds, 3 bathrooms. All in excellent condition. Easy to get in. Outside area is very comfortable, lost of shade, and you have beautiful ocean view. Car is highly recommended, because not much on walking distance. Also beach is a 10-15 minute walk away.
