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They might double book your prepaid room
Publié le 18 août 2019 sur HotelsThey double-booked the 1st night of our 4-night stay. We showed up to find out that our family has NO PLACE TO STAY!
Their 3rd party booking company called but did not leave a voicemail. I thought this was the VRBO renter calling and I wasn’t worried about it since I thought that I had secured a booking (and prepaid in advance).
Hotels.com has not given me a refund yet. But, I’ve only had 4 emails and 2 long phone calls with them. With low customer service standards I should have to try harder!
