Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,5 Propreté de la chambre
1,0 Service et personnel
2,0 Confort de la chambre
1,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
It's cheap for a reason, just no
Publié le 11 mars 2024 sur Hotels
Let me preface this by saying, I came to Kota Bharu because I'd never been here and I was just doing a visa run for Thailand. I know I CHOSE to stay at a budget hotel and I get what I paid for but the rating for this hotel must have been bought and paid for.
1. No wifi in rooms (not on the 2nd floor) and the staff could care less.
2. No remote control (or control for that matter) for the air condition/AC. It was on 24.. that's too cold if the bed looks too dirty to sleep in and you sleep on your own air plane blankets..
3. The staff was upset with me and tried to force me to upgrade my room because I am with my gf but the bed was a full size bed, not even a twin. (the attitude I got from the English speaker was so angry it bothered me)
4. The advert said they had wifi services.. I thought that meant they could print things but it turns out that was just something they added because there is a print shop next door that may or may not be open but has no affiliation with the hotel.
5. The SHARED bathroom drain did not work, nor did the sink in the bathroom. 6/7 on the clenliness scale, make sure to use shower shoes there.
6. The ONE sink that did work had trash in it, old dishes piled up next to it, and cleaning supplies all around.
7. When I asked staff a question, I only got no for a response, unless I was asking about a restaurant and his response "closed".
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Ammy, Gestion de l’hôtel
Apologies for the problems you had faced, James! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
par un voyageur
Publié le 27 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Ammy, Gestion de l’hôtel
Thanks for the positive rating, Clarence! Hope to welcome you again soon. Regards, Noah.
par un voyageur
Publié le 24 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Ammy, Gestion de l’hôtel
Hi, Mohamad! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
par un voyageur
Publié le 4 juin 2023 sur Expedia
We booked and paid for a room online and when we got there we had to call the reception to hear that all of the rooms where fully booked. So we were left on the street with our luggage and had to arrange something else.
Commentaires de Gestion de l’hôtel
21 juin 2023 par Maria, Gestion de l’hôtel
Hello, Robert! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Maria