Note fondée sur 105 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear tan,Warmest greetings from The Luma Hotel. Thank you for the perfect 10 out of 10 rating! We’re thrilled to know you had such a fantastic stay with us. Your feedback motivates us to keep delivering excellent service and ensuring every guest feels valued.We can’t wait to welcome you back!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear JIYEON,Warmest greetings from The LUMA Hotel. Thank you so much for the perfect 10 out of 10 rating! We’re thrilled to hear that you had such a wonderful experience. Your satisfaction is our top priority, and we can’t wait to welcome you back for another exceptional stay.
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear RYO,Warmest greetings from The LUMA Hotel. Thank you for your 4-star rating! We appreciate your feedback and are glad you had a positive experience. If you have any specific suggestions for how we can earn that extra star, please let us know. We look forward to the opportunity to serve you again!
par un voyageur
Ideal location and beautiful ambience.
Publié le 14 août 2024 sur HotelsNice upscale hotel, very close to restaurants, shopping mall and convenient store.
Room was nice and big but all rooms are not the same sizes.
Breakfast was perfect, not too much food that people waste and enough different varieties to ensure you dont get bored with the same food, and no long waits to get your food.
Grab is easy to get to costing approx 30MYR from the airport.
Room was nice and clean and i couldnt have asked for anything better.
Gym is on the 3rd floor but its outside and is owned by someone else.
The elevators can take a day or two to get use to as breakfast is not available from all lifts.
The hotel staff are very good especially those on reception and the staff for breakfast, Roaush (i dont think i got his name right) new staff and only been there for 3 months and the hotel has trained him really well, just shows how much attention the hotel has put on achieving the best for its guest.
No problem recommend to friends and family.
Commentaires de Gestion de l’hôtel
16 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear Aftab,Warmest greetings from The LUMA Hotel. Thanks for the fantastic review! We’re so glad you enjoyed the spacious room, the variety at breakfast, and our convenient location. It’s great to hear you found getting around easy and appreciated the cleanliness of the room.We’ll definitely pass on your kind words to Rey and the rest of our team—they’ll be thrilled to hear your feedback. We also appreciate your notes about the gym and elevators.Thanks for recommending us to your friends and family. We’d love to have you back!
par un voyageur
Publié le 9 août 2024 sur Expedia
ホテルは空港の近くです。
Commentaires de Gestion de l’hôtel
13 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear TOMOKO,Warmest greetings from The LUMA Hotel. Thank you for mentioning our convenient location! We hope you had a comfortable stay and look forward to welcoming you back.
par un voyageur
Publié le 7 août 2024 sur Hotels
Nice and friendly Hotel and team
Nice room but the one along the road are extremely nosy nights and days very difficult to have a good night
Commentaires de Gestion de l’hôtel
8 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear Florent,Warmest greetings from The LUMA Hotel. Thank you for your kind words about our hotel and team! We're glad you enjoyed your room, but we’re sorry to hear about the noise issues. We understand how important a good night’s sleep is, and we’re looking into solutions to address this concern. We hope to provide a more peaceful stay during your next visit.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear Edmound,Warmest greetings from The LUMA Hotel. Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay didn’t meet your expectations. We’re committed to providing a positive experience for all our guests, and your input is invaluable in helping us improve.Could you please email us at info@thelumahotel.com with more details about your experience? This will help us understand what might have affected your stay and address any issues more effectively.We appreciate your feedback and look forward to hearing from you.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear Juan, Warmest greetings from The LUMA Hotel! Thank you for the great feedback. We greatly appreciate it.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear SEK FAI,Warmest greetings from The LUMA Hotel. Thank you for your kind review.We look forward to welcoming you on your stay with us.
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Ok
Commentaires de Gestion de l’hôtel
25 juill. 2024 par The LUMA Hotel, Gestion de l’hôtel
Dear Tai Fai David, Warmest Greetings from The LUMA Hotel! Thank you for taking the time to share your rating with us. Wishing you a wonderful day ahead and hope to see you again soon!
