Note fondée sur 975 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2024 sur Expedia
an incredible view and sunset on the islands. Next to marina and boats to the islands. Very generous breakfast and nice designed swimming pool. A small beach that needs to be cleaned
Commentaires de Gestion de l’hôtel
23 août 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Francois-Xavier Le,Thank you so much for your wonderful review and for taking the time to share your experience at the Pacific Sutera Hotel. We’re delighted to hear that you enjoyed the breathtaking view, the sunset, and our breakfast offerings.I appreciate your feedback regarding the small beach area. We have recently been experiencing higher than usual tides, which has impacted the beach’s condition. Please rest assured that our team is actively working to address this issue and ensure that the beach remains clean and enjoyable for our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay. If there’s anything else we can assist you with, please don’t hesitate to let us know.Sincerely,
par un voyageur
Publié le 11 févr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2019 par Anastasia, Gestion de l’hôtel
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
par Lo2p de France
Publié le 18 févr. 2017 sur Hotels
Hotel quite old and doesn't worth 5 stars but 3 1/2 max. The place is convenient for resting and leasure with proximity to the golf, the marina and the pools. Buffet breakfast is just medium far away from real 5 stars. The service is kind and efficient hopefully. The room and confortable but need to be refreshed. I'd prefer booked the Magellan which is just aside and belonging to the same group.
par un voyageur
Publié le 22 août 2024 sur Expedia
Unprofessional reception service.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Hau Woon,Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologize for the experience you encountered at our Front Desk, and I regret that our service did not meet your expectations.Providing professional and efficient service to all our guests is of utmost importance to us. Rest assured, I will address this matter with our Front Office Manager to ensure that we improve and deliver a better experience for all guests moving forward.Your feedback is invaluable in helping us maintain and enhance our standards, and I hope we have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Sincerely,
par un voyageur
Publié le 17 août 2024 sur Hotels
전반적으로는 매우 만족했습니다
다만 두 가지 정도 불만을 표하고 싶습니다
하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것
그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다
작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Commentaires de Gestion de l’hôtel
17 août 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Byunghyun,Thank you for taking the time to share your feedback regarding your recent stay at The Pacific Sutera Hotel. We are delighted to hear that you were overall satisfied with your experience.I sincerely apologize for the inconvenience you faced due to the soundproofing in your room. We understand how important a restful sleep is, and your comments have been shared with our maintenance team to explore potential improvements.Regarding the shuttle service, I regret that we fell short of your expectations. Your experience with the single shuttle bus and the waiting time is not reflective of our usual standards. We are currently reviewing our shuttle service procedures to better accommodate our guests, including the possibility of adding more shuttles to meet demand and reduce wait times.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Sincerely,
par un voyageur
Publié le 14 août 2024 sur Expedia
All staffs are so kind.
Commentaires de Gestion de l’hôtel
14 août 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Juri,Thank you for taking the time to share your feedback on your recent stay at The Pacific Sutera Hotel.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,
par un voyageur
Publié le 11 août 2024 sur Expedia
Such a great resort!
Commentaires de Gestion de l’hôtel
12 août 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Eleni,Thank you for taking the time to share your feedback on your recent stay at The Pacific Sutera Hotel.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,
par un voyageur
Publié le 8 août 2024 sur Expedia
너무 좋아요
Commentaires de Gestion de l’hôtel
9 août 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Mijeong,Thank you for taking the time to share your feedback on your recent stay at The Pacific Sutera Hotel.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,
par un voyageur
Publié le 28 juill. 2024 sur Expedia
All acceptable except for the TV programme is very limited
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Ms Winnie,Thank you for sharing your feedback regarding your recent stay at The Pacific Sutera Hotel. We value your input as it helps us enhance our guest experience.We are pleased to hear that overall, your stay was acceptable. However, we regret to learn that our TV program selection did not meet your expectations. We understand that having a variety of entertainment options is important for a comfortable stay.Please be assured that we are reviewing our TV programming and exploring ways to expand our channel offerings to provide a more diverse selection for our guests. Your feedback is essential in guiding these improvements.We hope to welcome you back soon and provide you with an even more enjoyable experience.Sincerely,
par un voyageur
가격두저렴하구 전 너무 좋았어요
Publié le 28 juill. 2024 sur Hotels후기가 별루여서 걱정했는데
전 너무 괜찮았어요~~
화장실 배수가 잘안돼서 물이 잘안빠진거빼곤 ㅋㅋㅋ
가격저렴하구 수영장 크고 너무 좋았어요~~
아이가 수영장에서 나오지를 않았어요
계속 놀구싶다구👍
아 조식은 ㅋㅋㅋ 그냥그랬으나
수영장과 리조트내 조경이 예뻐서 최고에요
별다섯개☆☆☆☆☆
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Gerry D Cruz - General Manager, Gestion de l’hôtel
Dear Hye Kyung,Thank you for taking the time to share your experience following your recent stay at The Pacific Sutera Hotel. We are delighted to hear that you enjoyed your time with us and that our facilities, especially the swimming pool and landscaping, met your expectations.We appreciate your kind words and are pleased that your child had a wonderful time in the pool. It is always rewarding to know that our guests and their families are enjoying the amenities we provide.However, we regret to hear about the drainage issue in your bathroom. Please accept our apologies for any inconvenience this may have caused. Our maintenance team has been informed and is addressing the problem in room 528 to ensure it does not recur.We also appreciate your feedback on our breakfast offerings. We are continually working to improve our dining options and will take your comments into consideration.Thank you once again for your positive review and for awarding us five stars. We hope to have the pleasure of welcoming you and your family back to The Pacific Sutera Hotel in the near future for another enjoyable stay.Sincerely,
